Chapter 13

separation costs

Turnover costs associated with exit interviews, separation pay, closure of employee benefits files, and unemployment taxes

replacement costs

Turnover costs associated with replacing lost employees, which include recruiting, advertising, uniforms, manuals, interviewing, and other related costs

wrongful discharge

a charge brought against an employer for terminating employees without due process or without substantial efforts to first call an employee's attention to improper work habits and to help the employee change; terminating an employee's employment without sufficient reason

Progressive Discipline

a disciplinary process characterized by the use of more drastic penalties for each repeated instance of poor performance

attitude survey

a needs assessment method designed to determine when behavioral training is required; also a questionnaire or other information-gathering tool designed to determine how employees feel about work issues

open-door appeals process

a process used by employees who feel they have been treated unfairly, in which they are free to take their concerns to any manager

retention program

a program designed to reduce turnover

Preventative Discipline

a type of discipline emphasizing recognition of good behavior instead of bad behavior

implied employment contract

an agreement that is implied from information in employee and training manuals and other documents suggesting that employees have the right to work for their employer as long as they do a good job

employment at will

an employment policy stipulating that employers can discharge employees at any time for any reason

Turn over

number of terminations - desired terminations / average number of employees x 100

turnover costs

tangible or intangible costs incurred by a hospitality operation to replace an employee

whistleblowing

the act of an employee exposing an employer's wrongdoing to outsiders, such as the media or government regulatory agencies

turnover

the rate at which employees leave a workforce and are replaced

training costs

turnover costs associated with preparing new employees to be productive (orientation, training instruction, training materials, and so forth)

exit interview

A meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving.

hierarchical appeals process

A process that employees who feel they have been treated unfairly can use to take their concerns to succeeding levels of the chain of command

peer review appeals process

A process used by employees who feel they have been treated unfairly, in which they take their concerns to boards made up of other employees and managers

hot stove approach

An approach to discipline based on immediate punishment for each offense