Chapter 13

an expectation management Matrix

Which type of matrix can help clarify which knowledge areas are most important to stakeholders on a project?

Stakeholder Register

A project document including the identification, assessment, and classification of project stakeholders.

issue log

A project document used to document and monitor elements under discussion or in dispute between project stakeholders.

Stakeholder Analysis

A technique of systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project.

expectations management matrix

A tool that helps clarify expectations and lists project measures of success as well as priorities, expectations, and guidelines related to each measure

Power/Interest Grid

A tool used to group stakeholders based on their level of authority (power) and their level of concern (interest) for project outcomes

U.K.

After a series of large project disasters, what country is requiring people to complete a new academic program in project management before leading a large government project?

manage closely

One of your project stakeholders has a high amount of authority and a high amount of interest. How should you manage that relationship?

External

Suppliers and concerned citizens are examples of which type of stakeholders?

an issue log

What tool can you use to document, monitor, and track items that need resolution on a project?

Power/Interest Grid

What type of grid can categorize stakeholders based on their level of authority and concern?

engagement level

What type of information about stakeholders is not included in a stakeholder registry?

in the early phases

When should you start controlling stakeholder engagement on a project?

Project Stakeholder Management

Which knowledge area was first introduced in the PMBOK Guide 2013?

a. Texting is an example of a microblog that can keep stakeholders informed about project work

Which of the following statements is false about software that can assist in project stakeholder management?