Chapter 13 MIS 360
True/False 67. It makes sense to use computer-based training (CBT) in collectivistic cultures because CBT allows the users to go at their pace.
False
True/False 68. One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, change, refreeze.
False
True/False 69. There are two fundamentally different approaches to the style of conversion: direct conversion and indirect conversion.
False
True/False 7. APS Systems would like to convert to the new system quickly. The ideal conversion strategy for APS Systems would be a conversion style of parallel and a modular conversion.
False
True/False 71. Whole-system conversion is a better conversion strategy than modular conversion since the later one may introduce more bugs to the system during conversion.
False
True/False 72. There are three important factors to consider in selecting a conversion strategy: risk, cost, and performance.
False
True/False 74. In general, for any change that has true organizational benefits, about 50 percent of potential adopters will be ready adopters, and another 50 percent are resistant adopters.
False
True/False 75. The training should cover all the capabilities of the new system so users understand what each module does.
False
True/False 76. There are two basic strategies to motivating adoption of a new system: informational and economical.
False
True/False 1. Project assessment is not usually performed, yet it can be an important component of organizational learning.
True
True/False 10. The sponsor, the change agent, and the potential adopters are the actors found in the change management process.
True
True/False 11. Online support, the most common form of on-demand training, includes the documentation and help screens built into the system, as well as separate Web sites that provide answers to frequently asked questions.
True
True/False 14. The three major steps to the conversion plan before commencement of operations are to install hardware, install software, and convert data; usually these steps must be done sequentially at any one location.
True
True/False 15. Direct conversion, where the new system is turned on and the old system is immediately turned off, is the simplest and most straightforward method, but it is also the most risky because any problems with the new system may seriously disrupt the organization.
True
True/False 16. The main problem with the parallel conversion method, where the new system is operated side by side with the old system, is the added expense of operating two systems that perform the same function.
True
True/False 19. Parallel conversion is less risky than direct conversion because it has a greater chance of detecting bugs that have gone undiscovered in testing; pilot conversion is less risky than either phased or simultaneous conversion because if bugs do occur, they occur in only pilot test locations.
True
True/False 2. Moving users from the as-is business processes and computer programs to the to-be business processes and programs is called conversion.
True
True/False 20. The three key roles in any major organizational change are the sponsor of the change, the change agent, and the potential adopter or target of the change.
True
True/False 32. Institutionalization refers to using the new system as the normal, accepted, and routine way of performing the business processes.
True
True/False 34. When a system is installed sequentially at different locations and there may be a deliberate delay between the first and second installation, the organization is using a phased conversion process.
True
True/False 35. The conversion location in which one or more locations are selected to test the conversion to the new system prior to full implementation is known as pilot conversion.
True
True/False 36. The conversion approach that converts all locations at the same time is simultaneous conversion.
True
True/False 38. When all of the modules of a system are installed at one time, an organization is using whole system conversion.
True
True/False 40. Simultaneous conversion has a higher cost than pilot and phased conversion because more staff are required to support all of the locations.
True
True/False 42. The potential adopter is the person for whom the new system is designed and built.
True
True/False 43. Management has several tools for structuring organization work processes. Establishing standard operating procedures (SOPs) involves establishing behavioral norms and how processes are actually performed.
True
True/False 45. The highest proportion of potential adopters of a significant organization change will be reluctant adopters.
True
True/False 47. The training delivery method that is most appropriate for a new Executive Information System would be one-on-one training.
True
True/False 48. When selecting a training method the analyst should consider the cost to develop the training program, the cost to deliver the training program, the reach, and the impact.
True
True/False 50. People assigned to a help desk have very broad computer skills and are able to respond to a wide range of problems.
True
True/False 51. The most common source of a change request is from the operations group that identifies bugs in the system.
True
True/False 53. The project team review focuses on the way in which the project team carried out the project activities.
True
True/False 54. System review attempts to understand whether the implementation of the system resulted in the costs and benefits identified during project initiation.
True
True/False 56. The three key post implementation activities are system support, system maintenance, and project assessment.
True
True/False 58. The operations group takes care of system support.
True
True/False 61. Rather than attempting to teach the users all the features of the system, training should instead focus on the much smaller set of activities that users perform on a regular basis and ensure that users are truly expert in those.
True
True/False 62. Of the potential adopters 40% to 60% are reluctant.
True
True/False 66. End users from high power distance cultures may have difficulties expressing what they want for fear of offending their bosses.
True
True/False 70. With Turkey conversion, the new system instantly replaces the old one .
True
True/False 73. There are three key roles in any major organizational change. The three keys are sponsor of the change, the change agents, and the potential adopters.
True
True/False 77. The goal of change management is to actively support and encourage the ready adopters and help them win over the reluctant adopters.
True
True/False 8. APS Systems would like to convert to the new system with very little risk. The ideal conversion strategy for APS Systems would be a conversion style of parallel, piloted, and a modular conversion.
True
True/False 9. Change management is the process of helping people to adopt and adapt to the to-be system and its accompanying work processes without undue stress.
True
Cold turkey, big bang, and abrupt cut-over are alternative names for _____ conversion. a. direct b. parallel c. phased d. pilot e. simultaneous
a
Project team review is usually conducted _____. a. right after the system is implemented b. just before the system is implemented c. during the project initiation phase d. several months after the system is installed e. during the project team review
a
The conversion strategy that will require the least amount of time is _____. a. direct conversion of the entire system at all locations simultaneously b. direct conversion of the system by modules throughout locations in phases c. parallel conversion of the entire system at all locations simultaneously d. parallel conversion of the system by modules at all locations simultaneous e. All are about the same in terms of time
a
The person charged with actually planning and implementing the change necessary to support the implementation of a new system is known as a _____. a. change agent b. potential adopter c. project manager d. project sponsor e. systems analyst
a
There are three important factors to consider in selecting a conversion strategy: risk, cost, and _____________. a. the time required b. system features c. infrastructure d. planning e. performance
a
There are three key roles in any major organizational change, the sponsor of the change, the change agent, and ___________. a. potential adopters b. customers c. users d. project mangers e. vendors
a
During a change management process the potential adopters that would readily accept a new system are normally _____%. a. 5-10 b. 20-30 c. 40-50 d. 50-60 e. 60-70
b
Install hardware, install software, and convert data are the three steps found in the _____. a. change management process b. conversion plan c. direct conversion activity d. file and database conversion e. purchase or rent process
b
Postimplementation activities attempt to _____ the organization after the successful transition to the new system. a. streamline b. refreeze c. down size d. right size e. improve
b
The Deliver-Fast Internet system must be implemented quickly if this new company is to survive. Which conversion style and modules would you recommend? a. direct and modular b. direct and whole system c. parallel and whole system d. simultaneous and direct e. simultaneous and whole system
b
The conversion style is the way in which users are switched between the old and new systems. There are two fundamentally different approaches to the style of conversion: direct conversion and ______________________. a. indirect conversion b. parallel conversion c. phased conversion d. pilot conversion e. simultaneous conversion
b
The conversion style that recommends operating the new system along side the old system for a trial period is known as _____. a. direct b. parallel c. phased d. pilot e. simultaneous
b
The most important factor associated with successful change is a(n) _____. a. clear plan for change b. compelling personal reason to change c. committed business sponsor d. demonstrated support by top management e. management directive
b
The process of refining the system to make sure that it continues to meet business and organizational needs is called _____. a. change management b. project assessment c. system maintenance d. system review e. system support
c
Training for a business system should focus on _____. a. all the capabilities of the new system b. complex computerized modules and code c. helping the users to accomplish their jobs d. how to use the system e. not using the system
c
Which of the following is the most costly aspect of the installation process? a. change management b. conversion c. maintenance d. training e. analysis
c
A system review is typically conducted _____. a. right after the system is implemented b. just before the system is implemented c. during the project initiation phase d. several months after the system is installed e. during the project team review
d
If you decide to upgrade, allow yourself at least _____ to test the upgrade on a separate system before you install it. a. a day b. a week c. two weeks d. a month e. two months
d
One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, _________, refreeze. a. migrate b. change c. develop d. move e. program
d
Tim and Sara need to provide conversion advice to the IAM-POOR company when it converts the concrete manufacturing and mixing computer system. IAM-POOR is looking for a low cost conversion strategy. What conversion modules and style should they recommend? a. modular and phased b. pilot and direct c. pilot and parallel d. whole system and direct e. whole system and parallel
d
When an organization has one or more locations or units within a location converted first, this is called _____ conversion. a. direct b. parallel c. phased d. pilot e. simultaneous
d
When training users from a collectivistic culture it makes sense to use _____. a. online support (OLS) b. frequently asked questions (FAQ) c. on-demand training (ODT) d. group-based training e. computer-based training (CBT)
d
Which of the following is included as a basic step in a change management plan? a. convert data b. install hardware c. install software d. motivate adoption e. write plan
d
A migration plan contains two major elements. They are _____. a. challenging and motivation b. change and assessment c. conversion and testing d. supportive and maintenance e. technical and organizational
e
If there are many users to train, many organizations turn to _____. a. online support (OLS) b. frequently asked questions (FAQ) c. on-demand training (ODT) d. classroom training e. computer-based training (CBT)
e
Phil and Maryanne would like to provide conversion advice to the TRI-COL company when it converts the manufacturing and chemical mixing computer system. TRI-COL produces a very dangerous chemical (limit the risk) used to defoliate the rainforest. What conversion location and style should they recommend? a. direct and parallel b. modular and pilot c. parallel and modular d. phased and pilot e. pilot and parallel
e
Postimplementation activities include _____. a. project assessment b. system maintenance c. system support d. system support and system maintenance e. system support, system maintenance, and project assessment
e
The installation of SAP to replace all of your legacy systems is an example of what type of conversion? a. modular b. phased c. pilot d. simultaneous e. whole system
e
The three-stage process for managing organizational change that was developed by Lewin is _____. a. As-Is system, transition, and To-Be system b. hold, shuffle, and fold c. SDLC, RAD, and BPR d. support, maintain, and assess e. unfreeze, move, and refreeze
e
True/False 12. Most beginning systems analysts and programmers work first on new development projects; usually only after they have gained some experience are they assigned to maintenance projects.
False
True/False 13. It is critical in change management to understand that the real costs and benefits are far more important than the perceived costs and benefits, because people act on what is true, not on what they believe to be true.
False
True/False 17. With phased conversion, one or more locations or units/work groups within a location is selected to be converted first as part of a pilot test, and if the system passes the pilot test, then the system is installed at the remaining locations.
False
True/False 18. A whole-system conversion, in which the entire system is installed at one time, is the least common because it is complex and the hardest to understand.
False
True/False 3. Direct conversion is the conversion style where both systems (as-is and to-be) are used simultaneously.
False
True/False 30. The postimplementation activities performed during the refreeze process are system support, project assessment, and change management.
False
True/False 31. The technical process during which the new system replaces the old system is called installation.
False
True/False 33. Revisions to the management policies and factors that motivate the adoption of the new system are part of the conversion plan.
False
True/False 37. The simultaneous direct conversion to SAP to replace all of your legacy systems would result in high risk while requiring an enormous amount of time.
False
True/False 39. When an organization chooses to convert the separate and distinct modules of a system one module at a time, the organization is using pilot conversion approach.
False
True/False 4. When one or more locations or units within a organization are selected to be converted first as part of a pilot test, this is called phased conversion.
False
True/False 41. The project manager is the person who wants the change that a new system brings in an organization.
False
True/False 44. Presentations outlining the costs and benefits of the new system do not motivate potential adopters to use the new system, and should not be used as a motivating factor.
False
True/False 46. The most commonly used approach to delivering training for a new system is computer-based training.
False
True/False 49. Helping the users to use the system after installation is called system maintenance.
False
True/False 5. Whole system conversion is the conversion location where the separate and distinct modules of the entire system are installed at one time in three or more phases.
False
True/False 52. Enhancements suggested by users to make the system easier to use are given higher priority than bug fixes.
False
True/False 55. New programmers and systems analysts are typically assigned to work on complex new development projects.
False
True/False 57. The operations group takes care of system maintenance.
False
True/False 59. Institutionalization refers to establishing formal post implementation deliverables for all projects.
False
True/False 6. Systems analysts examine four important factors when selecting a conversion strategy: risk, cost, communication, and time required.
False
True/False 60. Training should focus on everything the new system can do.
False
True/False 63. There are two basic strategies to motivating adoption: informational and political. Both strategies are often used simultaneously.
False
True/False 64. The change agent is a set of software tools and policies that help the organization transition to the newly installed system.
False
True/False 65. Low uncertainty cultures need extra attention when asked to adopt a new system.
False