Chapter 14?

The observable symbols and signs of an organization's culture are its

Artifacts

The most appropriate strategy for merging corporate cultures when the acquired company has a weak culture in the acquiring companies, strong and aligned with the external environment is

Assimilation

An example of shared _____ is that in companies that value innovation, risks will be taken and mistakes will be made.

Assumption

Before Abel's Enterprises acquired a new firm, it sent a team to the new firm for a period of several months to study the company's culture and management practices. This is an example of a(n) ________ audit.

Bicultural

Planned activities and organization conducts specifically for the benefit of an audience are its

Ceremonies

The strategy for emerging organizational cultures in which the acquiring company demands conformity to its culture would be described as

Deculturaion

Which of the following best explains why organizations vary widely in terms of their organizational culture?

Different organizations prioritize different values, norms and assumptions.

Countercultures are subcultures that have values and assumptions that

Directly oppose those of the dominant culture

A large oil and gas company states publicly that it's a green company despite several oil spills and refinery explosions due to poor maintenance. This is an example of ______.

ESpouse value that differs from an enacted value

Which of these are important functions that counter cultures provide? Select all that apply.

Encouraging constructive conflict Critical reviews of the dominant culture

Values that are publicly stated because organization leaders want people to believe they lead the organizations, choices and behaviors are __________ values.

Espoused

An organizations culture can best be understood by

Examining information from a variety of artifacts

True or Flase: The majority of organizations have a clear unified culture that is easy to decipher

False

The benefits of a strong organizational culture include

Helping employees, make sense of what happens and why in the organization Increased identification and social identity for new staff Internalized controls consistent with organizational expectations

An organizational culture that is strong can be recognized because

Most employees embrace the dominant values, norms, and assumptions The dominant values, norms and assumptions are institutionalized through rituals stories and ceremonies

The ethical practices of a company's employees

Often reflect the dominant values of the organizations

Murders between entities with incompatible cultures

Only add value 30 to 50% of the time Frequently fail See a decline in employee performance

A company with a very strong cult like culture can undermine company effectiveness because

Opposing subcultures may be ignored Employees get boxed into mental modes and are oblivious to new opportunities

The values and assumptions shared with an organization are its

Organizational culture

Which of the following are concerns associated with diagnosing a company's culture?

Organizations may lack a clear unified culture that is easy to decipher Most organizational culture models and measures typically ignore shared assumptions

Drawbacks of organizational culture models include

Oversimplifying the variety of cultural values Recognizing that organizational culture is clear and unified Not accounting for shared assumptions in an organizations culture

Which of the following are true concerning deculturation?

People who do not adjust to the changes, lose their jobs It is hard to implement because of resistance from employees in the firm being acquired Artifacts from the old organizational culture are removed

The use of of spaces instead of offices with closed doors is a way of using ______ to shape organizational culture.

Physical structure

A manufacturer has a cellular layout with groupings of workers and several machines in each. This shapes a culture of collaboration and cross-training through ______.

Physical structures

An organization's corporate culture _______. Select all that apply.

Provide the template for how employees behave Consists of its values and assumptions

The repetitive programmed routines of daily organizational life are known as

Rituals

An organization with an adaptive culture can always be said to

See things from an open system perspective Have a learning orientation

The idea that the company you work for expects to make a profit is an

Share Assumption

Organizational culture norms are which two of the following

Shared expectations Informal Rules

________ are values people in the organization have in common and think are very important.

Shared values

Why are companies with strong cultures less effective than those with moderately strong cultures?

Strong culture is blind people to new opportunities and unique problems

The accounting department in most companies share the companies stated values and assumptions, but operate with additional values and assumptions, dictated by their professional standards. This is an example of the organizations _______.

Subculture

The offshore subsidiary of a medical company that is located in India has developed an _________ based on it's geographic setting and occupation.

Subculture

Companies need a culture focused on the employees when

Success depends on employee talent

The corporate culture at Zappos encourages customer service and teamwork, while Netflix values individual performance and has a more competitive environment. This is an example of _________.

The different prioritizing of values that shape organization culture

Which of the following is true of the relationship between the organization's dominant values and it's employees' ethical practices?

The ethical values that are dominant in an organization will be reflected in the behavior of its employees

When companies with differing and clashing cultures merge

There is a decline in employee performance

An important benefit of a strong organizational culture is that it

Unifies people and build social identity

Organizational culture norms are cultural ________ Translated into behavioral guidelines.

Values

Assimilation is a good strategy during an acquisition when the culture of the acquired company is, which of the following?

Weak Dysfunctional

Under which of the following circumstances would a separation strategy be most appropriate in emerging organizational cultures?

When the merging companies are in unrelated industries and/or different countries

The benefits of cultural strength on organizational effectiveness depend on

Whether the culture is adaptive Whether the culture fits the environment

The effect, a strong organizational culture has on an organizations effectiveness depends on

Whether the organizations dominant values fit its environment

Most strong organizational cultures ______.

are long lasting

The Academy of Management has an annual conference at which it installs officers and presents awards. This is an example of a(n) __________ that is part of the academy's organizational culture.

ceremony

The values and assumptions shared most consistently and widely by an organizations members constitute its

dominant culture

When we characterize Apple as an innovative company, we are identifying its:

dominant culture

Values are ______ when they lead action.

enacted

The culture of an organization is actually defined by its

enacted values

An adaptive culture is one that sees things from a(n) __________ perspective.

open systems

The values and assumptions shared within an organization are its

organizational culture

On the second Friday of every month, employees at Carter Enterprises have an informal "potluck", and everyone gets together in the cafeteria for lunch and board games. Which element of organizational culture does this best describe?

rituals

Stories have the greatest ability to communicate corporate culture when they ______.

tell employees what to do or not to do are about real people

which of the following would be considered artifacts of an organization?

the physical layout of the offices rewards for good performance how visitors are greeted

which of the following are organizational artifacts that would provide evidence about a company's culture?

the physical office environment everyday conversations among staff written documents and emails

Organizational legends and stories are important to corporate culture because they

transmit and reinforce corporate values

A Strong focus on customer service is a shared __________ in many successful companies.

value

Conscious perceptions of what is right or wrong, good or bad, in an organization are its

values

_______ are the stable, evaluative beliefs that guide our preferences for outcomes or courses of action.

values

Assimilation; deculturaton; integration; separation

Acquired company embraces acquiring firms culture; acquiring firm imposes its culture on unwilling acquired firm; merging companies combined to or more cultures into a new composite culture; companies remain separate entities with the cultural exchange

An organizational culture with employees who are receptive to internal change and continue to adjust to a changing environment has an

Adaptive culture

When an organizations employees realize that the organization's survival requires constant monitoring of the external environment and serving stakeholders with the resources available it has a(n)

Adaptive culture

A strong company culture will help a company succeed if it is ______ it's external environment.

Aligned with

At a large law firm, all attorneys are addressed as Mr. or Mrs. but everyone else is called by their first name. This is an example of how the law firm uses ________ to express its values.

Language