Chapter 14 Assignment

Task-oriented leadership

1. Your subordinates are thankful to have you as their leader and their job roles are clearly defined and understood. You also have complete authority to evaluate their performance and to reward and/or punish them.

Relationship-oriented leadership

2. Your followers are bitter because you were promoted to lead the team and they weren't. They all feel confident in their work because their roles and job duties are very well defined. Although you are the official team leader, you don't have a whole lot of power to reward or punish anyone.

Relationship-oriented leadership

3. You are the team leader and your opinion is highly respected by your workers. Recently there's been a great deal of fighting among everyone on the team regarding how they'd like to approach the current project. Sometimes you wish you could get them to stop arguing by threatening to kick the troublemakers off of the team, but you don't actually have the authority to make that decision.

Task-oriented leadership

4. Your followers don't see the need to have you leading them on the current project. In addition, each person on the team is advocating for a different "best way" to achieve the team's goals. Your current position doesn't include very much formal authority that would allow you to direct team members' behaviors.

the Dunning-Kruger effect.

One executive mentioned that Neumann doesn't know what he doesn't know. Based on this characterization, Neumann most likely suffered from

inspirational appeals

One reporter claimed that Neumann led with an entrepreneurial vision and personal charisma. Based on what you know about influence tactics, which tactic did Neumann successfully utilize?

Value-based behaviors

Part of your supervisor's success as a leader is due to his ability to create a compelling vision and communicate it in a way that inspires the employees.

Coalition tactics

After trying unsuccessfully for months to get your supervisor to change the company vacation policy, you decide to drum up support from all of your coworkers who are unhappy with the policy.

Listening

Alicia is leading a task force on increasing customer satisfaction. She takes the time to learn about her teammates' views and suggestions and incorporates their input into her final decision.

Persuasion

As a leader you try to avoid influencing others with your title or ability to punish them. Instead, you think it's a much better strategy to gently coax people using objective facts.

legitimate

As the founder and CEO of WeWork, Neumann had ______ power.

ethical leadership; humility

Based on what you learned about Neumann in the case, he most likely is low on ______ and ______.

Ingratiating tactics

Before asking you to take on a particularly difficult and thankless assignment, your boss spends a few minutes praising all of your recent successes at work.

Expert power

Everyone voted for Julian to lead the team because of his extensive knowledge of the processes they would be using to complete their upcoming project.

Consultation

In order to make a decision that will affect your entire team, you discuss the options with several of your team members and seek their input and advice.

Coercive power

Jiro often uses threats to get his staff to achieve desired results.

Legitimate power

Lina worked her way up the ladder and was eventually made President of the International Division. This established her formal position of authority in the organization.

Informational power

Ridley always seems to be clued in about what is going on in the organization. When other employees are concerned that a big change is coming that may affect them, they go to Ridley to get the latest scoop.

Foresight

Sal knows that he can aggressively push his sales team to meet their goals in the last few days of this month, but he realizes also that doing this will likely cause them to sell less next month due to fatigue.

Reward power

Samantha gets her employees to do their work by offering something valuable in exchange.

Inspirational appeals

The ASPCA influences consumers to donate by showing heart wrenching commercials that feature animals in shelters.

charismatic.

The case mentions that Neumann seemed to believe that he had extraordinary abilities to accomplish the impossible. Former employees said that it was nearly impossible to talk Neumann down from anything, no matter how absurd it seemed and Twitter's former CEO said that WeWork had a high degree of self-dealing. Based on this information, Neumann seems to exhibit all of the following "dark" leader characteristics except

Referent power

There's something charismatic about Zoe that makes others want to work with her and follow her guidance.

Rational persuasion

To influence your boss to give you a raise, you prepared a presentation that showed your productivity and output over the past five years compared to your coworkers.

Healing

You are feeling incredibly defeated after losing out on a promotion to another team member. Your mentor spends a lot of time discussing this with you and explaining the objective reasons the other person got the promotion and the opportunities you can look forward to in the next year.

Work facilitation behaviors

You are the unofficial coordinator and mentor at work. You schedule, organize, coach, and provide guidance to employees.

Legitimating tactics

You didn't earn as much bonus money as you think you should have, so you speak to your boss and remind him about the company policy regarding how much money you should have earned based on your performance this past year.

Empathy

You didn't meet your sales quota last quarter. Luckily you have an understanding manager who understands your shortfall was largely the result of things beyond your control.

Pressure tactics

You don't want to teach an extra class at your university next semester, but your boss subtly reminds you that if you don't do it, your colleagues may rate you poorly on your next performance evaluation.

Representation and networking behaviors

You've volunteered to represent your organization at an upcoming career fair at the local university.

Awareness

Your boss congratulates you on the great job you're doing with the company's international divisions. She reminds you that one of the main reasons she hired you was for your international experience, which is something she lacks.

Building community

Your boss does an excellent job bringing people together, helping them to realize their common goals, and getting them to cooperate at work.

Path-goal clarifying behaviors

Your boss gives regular guidance and feedback to employees during quarterly reviews.

Interaction facilitation behaviors

Your boss has a unique ability to involve everyone in team discussions and reconcile personal differences among the members.

Exchange tactics

Your boss tells you that if you are willing to work Thanksgiving week without any days off, she will guarantee that you don't have to work during the next major holiday week.

Commitment to the growth of people

Your company leaders offer an extensive leadership development and executive education program to employees.

Personal appeals

Your coworker wants you to cover his shift later this week, so he reminds you that the two of you are close and that this is what friends do for one another.

Supportive behaviors

Your new boss has an open-door policy and is very approachable and willing to help his employees whenever they need assistance.

Group-oriented decision-making behaviors

Your new boss is using data she collected from you and your coworkers to help her to set goals collectively with all of you on the team.

Stewardship

Your parents are leaving town for two months. You are in college and mature, and they are confident in your ability to run the family business in their absence.

Conceptualization

Your supervisor has a knack for balancing short-term objectives with the company's overarching goals.

Achievement-oriented behaviors

Your supervisor just gave you a tremendous work opportunity that you aren't sure you are ready for. She reminds you that although she understands this position will be challenging, she's confident that you will rise to the occasion.