Chapter 14 Review

When moving the Pagefile.sys to another partition on the same hard drive, make sure the new volume has plenty of free space to hold the file - at least _______ times the amount of installed RAM.

3

What Performance counter tracks the percentage of time the hard drive is in use?

% Disk Time

A program that runs in the background and is called on by other programs to perform a background task

Service

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted. Which of the following tools should the technician use?

Services Console

What Windows utility is used to control third-party services installed on a system?

Services Console

includes successful and unsuccessful logins to a user account

Security log

the portion of an OS that relates to the user and to applications

shell

shows only Critical, Error, and Warning events intended for the administrator

Administrator Events log

A window that consolidates several Windows administrative tools that you can use to manage the local PC or other computers on the network

Computer Management

On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?

Details

a Windows tool useful for troubleshooting hardware or network failures, OS error messages, failed services and more.

Event Viewer

a component of the kernel which makes up the layer closest to the hardware

HAL

The Windows kernel includes what two main components?

HAL; executive services

Used to determine which application opens

HKEY_CLASSES_ROOT (HKCR)

Used to identify each hardware device

HKEY_CURRENT_CONFIG (HKCC)

When a user logs into Windows, what registry key is created?

HKEY_CURRENT_USER

Contains data about the current user

HKEY_CURRENT_USER (HKCU)

Contains hardware, software, and security data

HKEY_LOCAL_MACHINE (HKLM)

Contains data about all users

HKEY_USERS (HKU)

What types of events are logged by Windows and can be viewed using the Event Viewer? (Choose all that apply).

Information, Error, Warning

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real-time?

Performance Monitor

__________________________ is a Windows utility to build customized console windows.

Microsoft Management Console (MMC)

The C:\Users\username\________________ file holds the preferences and settings of the currently signed-in user.

Ntuser.dat

A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input. Which of the following steps can be taken to end the application process without exiting other open applications?

Open Task Manager and end the process associated with the application

What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real-time?

Performance Monitor

In Windows 10, what Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?

Processes

a database designed with a treelike structure that contains configuration information for Windows, users, software applications, and installed hardware devices

Registry

If you need to see information about problems and errors that have happened over time, what utility should you use?

Reliability Monitor

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying. What is the first step you should take in resolving this issue?

Research the error message on the web

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen. What display setting will the user adjust?

Resolution

events when applications are installed

Setup log

What Windows utility can be used to find out what processes are launched at startup?

System Configuration

Utility that verifies and, if necessary, refreshes a Windows system file, replacing it with one kept in a cache

System File Checker

A technician mistakenly uninstalled an application that is crucial for the productivity of the user. Which of the following utilities will allow the technician to correct this issue?

System Restore

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available. Which of the following is the most likely reason for this issue?

System Restore is turned off

events triggered by Windows components

System log

lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity

Task Manager

can be set to launch a task or program at a future time, including at startup

Task Scheduler

A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files. Which of the following is the most likely cause for this error?

The malware removal process changed the file association for the .doc file type

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally. Which of the following is the most likely reason for this issue?

The operating system or driver is causing the issue

A technician is troubleshooting a Windows computer experiencing slow startup. Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?

The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt. Which of the following best describes the reason for this issue?

The user must open the command-line interface using Run as administrator

A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility. Which of the following best explains the reason the user is receiving the message?

The user must run the command using an elevated command prompt

If you want to end a process and all related processes, click the Detailstab, right-click the process, and select End Process __________.

Tree

A user contacted you to report that an unwanted Windows application is launched each time her computer is booted. How can you permanently resolve this issue?

Uninstall the application

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly. What step should be considered next to resolve this problem?

Update network settings

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault. Which of the following steps can the technician take to verify her suspicion?

Use the Services Console to stop and start the Spooler service

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next?

Use the tasklist utility to locate the PID for the explorer.exe process

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

Users

Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select TWO.)

Verify the network cable between the computer and router is connected and not damaged; Verify the SOHO router is powered on and the port LEDs indicate connectivity.

Five files stored in the C:\Windows\System32\[________] folder are used to build the registry.These five files are called [___________].

config; hives

Windows Service console startup types include Automatic (Delayed Start), Automatic, Manual, and ________.

disabled

What command can you run to view DirectX information?

dxdiag.exe

Changes made to the registry are implemented after rebooting. (TRUE/FALSE)

false

You do not have to be logged on as an administrator in order to use most tools found in Computer Management. (TRUE/FALSE)

false

HAL stands for: ___________________________

hardware abstraction layer

A process is sometimes called an ________. (one word answer)

instance

The core of the OS that is responsible for interacting with hardware

kernel

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system. Which of the following tools is used to launch the Windows Memory Diagnostic tool?

mdsched.exe

A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer. Which of the following Windows tools will allow the technician to configure a custom console?

mmc.exe

If you need to find the model and speed of the installed processor and hard drive and the amount of memory installed, what utility should you open?

msinfo32.exe

Executive services contained in the ____________ program file manage memory, I/O devices, file systems, some security, and other key components directly or by way of device drivers.

ntoskrnl.exe

What is the term given to the individual tools in a console?

snap-ins

The Win32 security ________________ provides logon to the system and other security functions, including privileges for file access.

subsystem

When baking up the full registry, use ________________ to create a restore point. (2 word answer)

system protection

When a process makes a request for resources, this request is made to the Win32 subsystem and is called a ________. (one word answer)

thread

Giving an application higher priority than certain background system processes can sometimes interfere with the operating system. (TRUE/FALSE)

true

The Home editions of Windows 7/8.x/10 do not include Local Group Policy or Print Management. (TRUE/FALSE)

true

The way data is organized in the hive is different from the way it is organized in registry keys. (TRUE/FALSE)

true

There is no undo feature in the Registry Editor. (TRUE/FALSE)

true

You can restore the system to a restore point to undo registry changes, as long as the registry is basically intact and not too corrupted. (TRUE/FALSE)

true

Shell subsystems operate in _________ mode.

user

What is Pagefile.sys used for in Windows?

virtual memory