Chapter 15: Interpersonal & Organizational Communication

Based on the situation with the client, Pilar chose to have a face-to-face discussion with Miguel. What type of communication medium does this portray? Multiple Choice hostile rich upward lean external

Rich

The tendency to value our own language or culture above all others is known as ________, and can be a barrier to communication. Multiple Choice jargon ethnocentrism noise mindlessness paraphrasing

ethnocentrism

Russians express more collectivist ideas when they speak Russian, and more individualistic ideas when they speak English. This variation is reflective of a change in Multiple Choice jargon. defensive communication. nonverbal communication. ethnocentrism. linguistic style.

linguistic style.

When Pilar first attemps to speak with Miguel, Miguel is completely distracted. He reads magazines and checks voicemail. Which part of the communication process does this distraction describe? Multiple Choice noise decoding encoding medium feedback

noise

Assume you learned during a visit to Madrid that a Spanish man is less expressive than a Spanish woman. Which communication characteristic would this be attributed to? Multiple Choice talking patterns using emoticons displaying confidence nonverbal patterns focus of messaging

nonverbal patterns

During Miguel's initial meeting with Pilar, which personal barrier to communication is exhibited? Multiple Choice oversized egos variations in trustworthiness and credibility variations in how information is processed and interpreted stereotypes and prejudices nonverbal communication

oversized egos

After the initial meeting with Pilar, Miguel returns three weeks later for a follow-up meeting after being removed as the campaign project manager. During this meeting, Miguel exhibits what type of listening style? Multiple Choice empathetic contingent discerning nonverbal appreciative

discerning

Pilar's conversation with Miguel can best be described as ______ communication. Multiple Choice horizontal downward external upward informal

downward

Which barrier to communication is exemplified by German speakers providing feminine descriptions of bridges when Spanish speakers provide masculine descriptions of bridges? Multiple Choice nonverbalgender personal physical cross-cultural

cross-cultural