Chapter 15 ( Management)

What are the types of formal communication? (Choose every correct answer.)

- External -Vertical - Horizontal

Cross-cultural barriers to communication often result from which differences?

- Language - Style

What are some of the main causes of poor listening in modern times? (Choose every correct answer.)

- Mindlessness - Cell phones Information overload

What resources can job candidates find at online employment recruiting sites? (Choose every correct answer.)

-Available job openings -Links to learn new skills -Background material for researching companies

How does access to social media tend to increase an organization's productivity? (Choose every correct answer.)

-Higher performance Better collaboration among employees Greater job satisfaction

Which statements accurately describe the way gender influences communication? (Choose every correct answer.)

-Men are less likely to admit when they feel uncertain. -Women emphasize sharing over reporting.

Which forms of nonverbal communication are inappropriate in some cultures? (Choose every correct answer.)

-Patting on the shoulder -Embracing

Eye contact serves which of the following functions in Western cultures? (Choose every correct answer.)

-Shows attention -Reflects interest -Conveys honesty

Which of the following are types of informal communication channels? (Choose every correct answer.)

-The office grapevine -Face-to-face communication

Which is the most media-rich type of communication?

A face-to-face conversation

Vertical

Anne submits her vacation request to her boss.

Kyle, an American, is giving a presentation in the Middle East. The audience is not laughing at his jokes, and people are even scowling at some of his hand gestures. What is most likely causing these unexpected audience reactions?

Cultural differences

The "rules" for eye contact are the same across all cultures.

False

Mariposa, a young office manager, is trying to exchange text messages with her supervisor, Bill. Although Bill has been the general manager of the business for years, he has never learned how to use the texting function on his cell phone. What barrier to communication is Mariposa experiencing?

Generational differences

What type of communication flows within and among work units, most often for the purpose of coordination?

Horizontal

Which of the following is an example of a physical barrier to communication?

Jonathan and his team members are located in different time zones around the world, making it difficult to schedule video conferences together.

How do men and women differ when making requests?

Men tend to direct; women tend to ask.

What is a state of reduced attention that often leads to thoughtless, rigid behavior, and causes people to forget names soon after hearing them?

Mindlessness

What type of communication consists of messages sent outside of the written or spoken word?

Nonverbal

What technology has most profoundly changed the principles of management and the nature of how businesses operate?

Online social media

Sarah emails Joyce to tell her about a new project opportunity. What is Joyce's role in the communication process?

Receiver

Horizontal

Suzie emails a coworker to inform him that she has finished her part of a team project.

External

Tamika emails a supplier to ask for a price quotation on a product.

Which forms of communication are still popular among older generations but are considered outdated by some younger people? (Choose every correct answer.)

Telephone calls Email

Charlie complains to a coworker, "Chris has lied to us so many times about how he's going to try to get us a raise that I don't believe a thing he says anymore." Which personal barrier to effective communication does this best describe?

Variations in trustworthiness and credibility

The transfer of information and understanding from one person to another is known as ______.

communication

Connor rereads the email that he has received in order to make sense of its message. On what part of the communication process is Connor focusing?

decoding

Interpreting and trying to make sense of the message is called ______.

decoding

When trust is lacking between two people communicating with each other, they tend to become ______ rather than focus on the meaning of the message.

defensive

The chancellor of a university sends a memo to faculty members to advise them that the governor will be speaking at the university and encourage them to attend. This is an example of ______ communication.

downward

What type of organizational communication flows from a higher level to a lower level, such as a manager communicating with subordinates?

downward

Good communicators are ______ and effective. That is, their messages are transmitted in a short time and people understand them.

efficient

In the communication process, translating a message into symbols or language for transmission is referred to as ______.

encoding

Putting a message into understandable symbols or language to send to another person is called ______.

encoding

Samantha sent an email to Joyce, letting her know about a job opening. Joyce quickly responded with an email, thanking Samantha. Joyce's response is an example of ______.

feedback

The expression of a receiver's reaction to a sender's message is known as ______.

feedback

An organization's ______ communication channels include official memos, letters, reports, and announcements.

formal

Jackson sends a memo to his staff announcing a project review meeting to be held the next day. This is an example of ______ communication.

formal

The ______ is the unofficial communication system of the informal organization, a network of in-person and online gossip and rumor.

grapevine

Alexis sends a text message to her coworker, asking her to verify the time of a meeting with a client. This is an example of ______ communication

horizontal

What type of communication channels do not follow the chain of command and develop outside the formal structure of the organization?

informal

How well a particular medium conveys information and promotes learning is called ______.

media richness

An email, a handwritten notice, or a voicemail are each an example of a(n) ______ in the communication process.

medium

Juanita typed a long message to her professor asking for an extension on her paper's due date, but before she could hit send the battery on her laptop died and she lost the message. This is an example of a(n) ______ barrier to communication.

medium

Nanci needs to let Morgan know that the production line will be down until tomorrow and the items she needs to ship to the customer will not be ready on time. The information Nanci wants to share is called the ______.

message

The information that is shared in the communication process is called the ______.

message

There should always be ______ before being physically affectionate with co-workers.

mutual consent

Anything that delays or obstructs any stage of the communication process is referred to, in general, as ______.

noise

During the professor's lecture, Jake was distracted by a classmate's coughing. This distraction is an example of ______ in the communication process.

noise

Eye contact, facial expressions, and body movements and gestures are forms of ______ communication.

nonverbal

After listening to her boss's instructions regarding completion of the project, Angelica said, "Let me make sure I've got this straight. You need this project completed by the 15th of the month so we can go over it and make any changes before our meeting with the client on the 17th. Is that correct?" This is an example of ______.

paraphrasing

When people restate in their own words the essential meaning of what they have heard or read, they are ______.

paraphrasing

The sounds of a busy street drowning out a conversation is an example of ______ noise.

physical

The wall separating Henri from his manager made it hard to hear what his manager was saying. The wall is an example of a(n) ______ barrier.

physical

Maria gets a phone call telling that that her father has been rushed to the hospital for emergency surgery. After hanging up, she sits at her desk in stunned silence and does not hear a co-worker calling her name from nearby. The communication between the co-worker and Maria has been disrupted by what kind of noise?

psychological

In the communication process, the person for whom the message is intended is the ______.

receiver

In the communication process, the ______ is the person wanting to share information.

sender

Sarah emails Joyce to let her know about a job opening. What is Sarah's role in the communication process?

sender

Colin decides to use Twitter to solicit feedback about a new product his company is introducing. In this case, Twitter is an example of ______ media.

social

Cell-phone and Internet-based technologies that generate interactive dialog among members of a network are known as ______.

social media

Janeen hears a rumor from a colleague in sales that there is going to be layoffs on Friday afternoon. She quickly calls her friend in accounting to let her know. This is an example of ______.

the grapevine

The means by which a communicator sends a message is called ______.

the medium

Brad sends an email to his boss, asking for permission to attend a training seminar in Houston. This is an example of ______ communication.

upward

Communication from an employee to her boss is an example of ______ communication.

upward

A manager sends a memo to notify his department of a new company policy. This is an example of ______ communication.

vertical

What type of communication flows upward and downward within the hierarchy of an organization?

vertical