Chapter 16
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define informal organization
an organization that does not have established patterns of a relationship between employees
The informal group does what for members?
can satisfy members social needs, provides a sense of belonging and gives members recognition
who are not members of the informal group
management
an informal group benefits its members by
providing an opportunity for self-expression, filling the need for balance protection and by providing a sense of satisfaction
what is likely to result when a group member does not conform to group norms
sanctions
Do informal groups exist in almost all enterprises? Why?
they can have a constructive or hindering influence on the formal organization