Chapter 16 MGMT 310

Select all that apply Which of the following are the most common methods to change an organization's culture?

changing organizational leadership, mergers or acquisitions

Select all that apply Which of the following are examples of an organization's observable artifacts?

company logo, workplace design

The shared social knowledge within an organization regarding the rules, norms, and values of its employees is referred to as its

organizational culture.

Click and drag on elements in order Rank the components of organizational culture from the most readily apparent to the least readily apparent, with the most readily apparent component listed first and the least readily apparent component listed last.

1. observable artifacts 2. espoused values 3. basic underlying assumptions

True or false: Changing leadership always creates stronger organizational cultures.

False

True or false: Strong cultures are always positive for organizations.

False

____ is the gradual process by which employees adapt to the culture of an organization.

Socialization

Tomas was surprised when his prospective boss told him positive and negative information about the job, the company, and the working conditions. Tomas experienced which of the following?

a realistic job preview

During his interview at Maxim Engineering, Rashad was told, "It's not unusual for our employees to work 10 or more hours of overtime each week during our peak season." This would be an example of

a realistic job preview.

An example of a(n) ______ is that companies that value innovation will take risks and make some mistakes in the process.

basic underlying assumption

Which of the following represents the deepest and least observable aspect of an organization's culture?

basic underlying assumptions

Select all that apply Which of the following are advantages of a strong culture?

creating stability within the organization, the ability to differentiate the organization from others, facilitating desired behaviors among employees

The manifestations of an organization's ____ that employees can easily see and talk about are its observable artifacts.

culture

A(n) ______ culture focuses on serving the customer above all other objectives.

customer service

A printing firm has signs posted in numerous places in the shop that read, "Is it good enough? Ask the customer." It also sends out questionnaires to all customers about the quality of its service and posts those results for everyone to see. Based upon this information, what type of culture does this printing firm have?

customer service culture

A mission statement that lays out an organization's central principles is an example of ______, a component of organizational culture.

espoused values.

On its website, L.L. Bean states its golden rule: "Sell good merchandise at a reasonable profit, treat your customers like human beings, and they will always come back for more." This golden rule is an example of L.L. Bean's

espoused values.

From which source do employees learn about most important aspects of organizational culture?

fellow employees

A networked culture, in which workers are friendly but work tasks are not interdependent and employees tend to "do their own thing" would be categorized as ______ in sociability and ______ in solidarity.

high; low

Match the component of organizational culture (at left) with its description (at right).

observable artifacts - manifestations of an organization's culture, such as symbols, physical structures, language, and rituals espoused values - beliefs, philosophies, and norms explicitly stated by an organization underlying assumptions - taken-for-granted beliefs and philosophies that are ingrained in employees

Alexa has always been concerned about the environment. She is proud to work for a company that is known as an environmentally responsible retailer and gets 100% of its electricity from renewable sources. This is evidence that a good ______ exists.

person-organization fit

The degree to which an individual's personality and values match the culture of an organization is referred to as

person-organization fit.

At GlaxoSmithKline, all workers, even top management, are assigned to "neighborhoods" in which they work with other employees engaged in related tasks, but no one has a permanent desk. Which artifact does this best describe?

physical structures

The use of open spaces instead of offices with closed doors is a way of using ______ to shape organizational culture.

physical structures

A manufacturer has a cellular layout with groupings of workers and several machines in each "pod." This shapes a culture of collaboration and cross-training through

physical structures.

The process by which individuals learn the values, expected behaviors, and social knowledge needed for their roles in the organization is referred to as

socialization.

A popular way of categorizing organizational cultures is along two dimensions: sociability (how friendly workers are) and ____ (how much workers act and think alike).

solidarity

Sales associates at Office Depot are required to wear solid black slacks, black socks and shoes, and red polo style shirts. This uniform makes employees readily identifiable to customers and creates a sense of solidarity among employees. This uniform is an example of which artifact of the corporate culture at Office Depot?

symbols

When you walk into the reception room, the first thing you notice are photographs of the "Employee of the Month." These photographs represent which type of observable artifact of the organization's culture?

symbols