Chapter 16, Quiz Chapters 3 &4, Marketing Ch. 3 - two, Mktg Lesson 2 Chapter 2 MCQ, Mktg Lesson 2 Chapter 2 T/F, maybe questions

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An improvement in the company's production technology

In a SWOT analysis, which of the following would most likely be considered a strength of a company?

True

In the marketing mix, product refers to the goods and services the company offers to the target market, while promotion refers to advertising.

market penetration

Indigo, a company that manufactures electric chimneys, is based in the country of Terrania. Indigo aims to increase its sales by increasing advertising efforts and undertaking frequent promotional events. Which of the following strategies is Indigo using in this scenario?

_________ refers to the practice of including ethnic themes and cross-cultural practices within a company's mainstream. A. Buzz marketing B. Guerilla marketing C. A total market strategy D. Viral marketing E. Cause marketing

Which of the following statements regarding the business market is correct?

Many sets of business purchases are made for one set of consumer purchases.

Which of the following are additional variables marketers use to segment business markets but not consumer markets?

Operating characteristics, purchasing approaches, situational factors, and personal characteristics.

Which of the marketing mix variables focuses on how the product will get to the ultimate consumer?

Place

The same for less

Powerful value proposition- everyone likes a good deal. Offer the same products at a lower price.

What are the eight steps in the business buying decision process in the correct sequence?

Problem recognition, general need description, product specification, supplier search, proposal solicitation, supplier selection, order-routine specification, and performance review

85) The challenge for makers of ________ products is to add long-run benefits without reducing the products' agreeable qualities. A) salutary B) desirable C) pleasing D) durable E) deficient

C) pleasing

The growth-share matrix defines four types of SBUs: _______ are low-share business units in high-growth markets

Question marks

market development

RedInk, a company that manufactures office furniture, is based in Bodonia. It is looking to sell its current products in other countries as well. The company identifies the country of Soleria as a good option because the cultures and tastes of consumers in the two countries are similar. This is an example of a strategy for ________.

________ is when major retailers draw a red line around disadvantaged neighborhoods and avoiding placing stores there.

Redlining

The website leftyslefthand.com markets products to left-handed consumers only. Which targeting strategy does this represent?

Concentrated marketing

Product

To which of the following elements of the marketing mix do design, packaging, services, and features belong?

Kidcomp, an American computer-manufacturing firm, targets children below the age of ten by providing free games and applications. The firm's marketing approach is reflective of ________ segmentation.

age and life cycle

________ products, such as bad-tasting and ineffective medicine, have neither immediate appeal nor long-run benefits.

deficient

________ products give both high immediate satisfaction and high long-run benefits, such as tasty and nutritious breakfast food.

desirable

What are the two broad classifications of products?

consumer products and industrial products

the role of a company's marketing intermediaries is to do which of the following? a. provide the resources needed by the company to produce goods and services b. determine which products a company should market c. manage the company Human Resources efforts d. help the company find, promote, sell and distribute products e. purchase the company's product

d. help the company find, promote, sell and distribute products

The ________ concept considers future company needs.

strategic planning

A _______ defines how a company will create differentiated value for targeted segments and what positions it wants to occupy in those segments.

value proposition

Marketers must be careful to guard against stereotypes when using ________.

age and life cycle segmentation

Which of the following is included in a broad definition of marketing? a. Satisfying customers, beating competitors, and maximizing profits b. creating customer value, building customer relationships, and having a strong selling orientation c. creating customer value, building customer relationships, and engaging customers. d. selling, advertising, and promoting e. advertising, selling and developing quality products

c. Creating customer value, building customer relationships, and engaging customers

peoples views of themselves, others, organizations, and nature are part of which macro environment force? a. demographic force b. natural forces c. cultural forces d. technological forces e. political forces

c. cultural forces

_________ refers to the degree to which innovation appears superior to existing products. A. Communicability B. Complexity C. Relative advantage D. Divisibility E. Compatibility

Market penetration is _______.

Company growth by increasing sales of current products to current market segments without changing the product

________ marketing means that the company should view and organize its marketing activities from the consumer's point of view.

Consumer-oriented

Technology is a way of life for ________, the largest generational group. A) Generation Z B) Generation X C) baby boomers D) Millennials E) the Lost Generation

16) High-pressure selling will most likely work in situations that involve ________. A) valued customers B) repeat customers C) service-based sales D) one-time sales E) complex products

D) one-time sales

__________ are human wants that are backed by buying power.

Demands

More for less

Difficult to maintain offering more value at lower prices.

Gender segmentation

Dividing a market into different segments based on gender.

What is market segmentation?

Dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors and who might require separate marketing strategies or mixes

This adopter group is skeptical and only adopts new products after a majority of people has tried it. A. Early mainstream. B. Innovators. C. Early adopters. D. Lagging adopters. E. Late mainstream

_________ is NOT a characteristic important in influencing an innovation's rate of adoption. A. Complexity B. Relative advantage C. Divisibility D. Communicability E. Motivation

Market targeting (targeting)

Evaluating each market segment's attractiveness and selecting one or more segments to serve.

Needs are satisfied by wants, and buying power converts wants into demand.

How do market demands relate to needs and wants?

False

In the four Ps of the marketing mix, promotion refers solely to advertising.

False

In the marketing mix, place refers to activities that communicate the merits of a product and persuade target customers to buy it.

Which of the following correctly defines the consumer market?

Individuals and households that buy goods and services for personal consumption

Which of the following is true of a good marketing information system

It balances the information that a firm wishes to have with the information the firm actually needs

_______ is company growth by identifying and developing new market segments for current company products

Market development

_______ is company growth by increasing sales of current products to current market segments without changing the product

Market penetration

True

Marketing ROI is the net return from a marketing investment divided by the costs of the marketing investment.

_________ recognizes that organizations thrive from day to day by determining the current needs and wants of target customers and fulfilling those needs and wants more effectively and efficiently than competitors do.

Marketing concept

_________ are some combinations of products, services, information, or experiences, offered to a market to satisfy a need or want.

Marketing offerings

_______ is the marketing logic by which the company hopes to create customer value and achieve profitable customer relationships

Marketing strategy

More for more

More for more positions involves providing the most upscale product or service and charging a higher price to cover the higher costs.

False

Most firms begin the strategic planning process by developing detailed marketing and departmental plans that support a company-wide plan.

• Generation X

Numbering 49 million or more, this group of consumers is sometimes overlooked because it is less materialistic than other groups and prizes experience, not acquisition.

If competitors cannot easily copy the benefit a company chooses to promote, that benefit is said to be _________.

Preemptive

_______ is company growth by offering modified or new products to current market segments

Product development

_______ is a portfolio-planning tool for identifying company growth opportunities through market penetration, market development, product development, or diversification

Product/market expansion grid

Which of the following is a variable used to segment consumer buyers that is not used to segment business buyers?

Psychographics

The growth-share matrix defines four types of SBUs: __________ are high-growth, high-share businesses or products

Stars

• To protect consumers from fraudulent packaging and labeling

The Fair Packaging and Labeling Act in the United States enforces laws for what reason?

Which of the following is the key component of strategic market planning?

The customer

What is the societal marketing concept?

The idea that a company's marketing decisions should consider consumers' wants, the company's requirements, consumers' long-run interests, and society's long-run interests

Implementation

The process that turns marketing plans into marketing actions to accomplish strategic marketing objectives is called marketing ________.

• protection

The purpose of business legislation is primarily based on ________.

What determines whether the buyer is satisfied or dissatisfied with a purchase?

The relationship between the consumer's expectations and the product's perceived performance

They focus more on products than the customer's underlying need.

What is the main problem that sellers suffering from marketing myopia face?

Produce high customer equity.

What is the ultimate aim of customer relationship management?

sells off or phases out the strategic business unit

When a company chooses to divest a particular strategic business unit, it ________.

• Checking the quality of food that is served in school lunches

Which of the following BEST describes a duty that would fall under the jurisdiction of the FDA?

the collection of businesses and products that make up the company

Which of the following best describes a company's business portfolio?

Dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors

Which of the following best describes market segmentation?

employees

Which of the following groups is included in a company's value chain?

• A company develops a new battery that lasts twice as long as its predecessor.

Which of the following identifies a change in the technological environment that could affect the success of a business?

• The aging U.S. population

Which of the following is NOT a problem involving the natural environment that marketers need to consider?

Profit

Which of the following is NOT one of the four Ps of the marketing mix?

introducing its product in a new market without making any changes to the product

With a market development strategy, a company aims to improve sales by ________.

• Technological

Wonders such as robotic surgery, miniaturized electronics, and antibiotics can be attributed to which marketing environment?

Dashboards

________ are tools that give marketers the detailed measures they need to assess and adjust their strategies.

Downsizing

________ refers to reducing the business portfolio by abandoning products that no longer fit the company's overall strategy.

__________ is the total combined values of all of the company's customers.

customer equity

According to the principle of ________ marketing, the company should put most of its resources into customer value-building marketing investments.

customer value

________ means building relationships and enhancing consumer confidence in the integrity of marketing by affirming these core values: honesty, responsibility, fairness, respect, transparency, and citizenship.

embrace ethical values

Which of the following is true about customer relationship management (CRM)

it consists of sophisticated software and analytical tools

Evaluating each market segment's attractiveness and selecting one or more market segments to enter is called

market targeting

Which stage of the product lifecycle normally lasts longer than the previous stages and poses strong challenges to marketing management?

maturity

________ products give high immediate satisfaction but might hurt consumers in the long run.

pleasing

During the introductory stage of the product lifecycle

sales are slow and profits nonexistent

________ marketing means that the company should define its mission in broad social terms rather than narrow product terms.

sense- of-mission

A company's external value delivery network consists of __________.

suppliers, distributors, and customers

To create successful new products, a company must

understand its consumers, markets, and competitors, and develop products that deliver superior value

Many marketers think that companies should aggressively promote only one benefit to the target market. The benefit promoted is known as a(n) ________.

unique selling proposition

The four major brand strategy decisions involve brand

positioning, name selection, sponsorship, and development

Companies have responded to consumers' back-to-basics sensibility in their lifestyle and spending patterns through ________. A) frugal marketing B) value marketing C) quality marketing D) diverse marketing E) prestige-oriented marketing

19) Some companies intentionally manufacture their products with materials or components that will break, wear, rust, or rot sooner than they should. This practice is called ________. A) perceived obsolescence B) redlining C) planned obsolescence D) puffery E) reverse redlining

C) planned obsolescence

• Target a new market with a different product.

Chicago's Best Pizzeria has been operating on the north side of Chicago for over 30 years. Its target market includes young, urban professionals who want new style, organic pizzas with exotic ingredients. However, in recent years, the population in the pizzeria's neighborhood has been shifting and fewer young, urban professionals live there. The population has grown older and wants traditional pizza, not pizza with exotic ingredients. Which of the following identifies the pizzeria's BEST response to this situation?

A company that adopts a reactive marketing stance would most likely view the marketing environment as an uncontrollable element to which it must adapt

True

To ensure that the company serves as many customers as it can and as well as it can

Why is good marketing management critical?

The growth-share matrix defines four types of SBUs: _______ are low-growth, high-share businesses or products

Cash-cows

Nike makes shoes out of "environmentally preferred materials." It recycles old sneakers and educates young people about conservation, reuse, and recycling. What policy has this company adopted?

Environmental sustainability

Marketing Control

Evaluating the results of marketing strategies and plans and taking corrective action to ensure that the objectives are attained is called ________.

To design a winning marketing strategy, what are the two important questions a marketing manager must answer?

What customers will we serve? How can we serve these customers best?

Once management has decided on its product concept and marketing strategy, it can evaluate the business attractiveness of the proposal, which involves

conducting a business analysis

which of the following is NOT a problem involving the natural environment that marketers need to consider? a. government regulations b. raw materials shortages c. greenhouse gases d. pollution e. the aging US population

e. the aging US population

Which of the following considers the future needs of a company?

strategic planning concept

86) The challenge posed by ________ products is to add some agreeable qualities so that they will become more desirable in the consumers' minds. A) salutary B) desirable C) pleasing D) durable E) aesthetic

A) salutary

The migration trend towards micropolitan and suburban areas has caused a shift in where people work. This has resulted in a rapid increase in the number of people who ________. A) commute B) leave the workforce C) telecommute D) work part-time E) purchase second residences

82) ________ products give both high immediate satisfaction and high long-run benefits. A) Deficient B) Pleasing C) Desirable D) Salutary E) Threatening

C) Desirable

Which of the following lists the five steps of the buyer decision process in the correct order? A. Need recognition, purchase decision, information search, evaluation of alternatives, and postpurchase behavior. B. Need recognition, evaluation of alternatives, information search, purchase decision, and postpurchase behavior. C. Purchase decision, need recognition, information search, evaluation of alternatives, and postpurchase behavior. D. Need recognition, information search, evaluation of alternatives, purchase decision, and postpurchase behavior. E. Need recognition, information search, purchase decision, evaluation of alternatives, and postpurchase behavior.

Behavioral segmentation

Dividing a market into segments based on consumer knowledge, attitudes, uses of a product, or responss to a product.

__________ show consumer perceptions of their brands versus those of competing products on important buying dimensions.

Perceptual positioning maps

Place

When viewing the market from a buyer's point of view, "convenience" corresponds to the ________ component of the marketing mix.

72) The App Store views and organizes its marketing activities from the viewpoint of its buyers, who are predominantly comprised of the Millennial generation. Management works hard to sense, serve, and satisfy the needs of this tech savvy demographic. Which of the following does The App Store most likely practice? A) consumer-oriented marketing B) societal marketing C) sense-of-mission marketing D) affiliate marketing E) innovative marketing

A) consumer-oriented marketing

False

An SBU can be a company division or a product line within a division, but not a single product or brand.

Competitive advantage

An advantage over competitors gained by offering greater customer value, either by having lower prices or providing more benefits that justify higher prices.

The boom in online, mobile, and social media has created a new set of social and ethical issues for companies. Their greatest concern involves ________. A) failure to provide value-priced products for online customers B) protecting the privacy of knowing and unknowing customers C) providing too many alternative products online which confuses customers D) rarely following the marketing orientation when devising promotional offers online E) failing to reach their target customers through online marketing

Which of the following is most likely a true statement about generational groups in the United States? A) The Millennials account for nearly half of all discretionary consumer spending in the United States. B) The Generation Xers are the most educated generation to date. C) The baby boomers comprise the poorest segment of the population. D) The Generation Xers form the largest segment of the population. E) The Millennials are the most financially secure generation.

Which of the following represents a change in the technological environment of a marketing firm? A) increased use of cause-related marketing B) increased use of RFID systems to track products C) increased need to comply with environmental regulations D) increased use of value marketing techniques and promotions E) increased need to engage in mass marketing over market segmentation

Connie's Cupcakes has started to grow larger than Connie could ever have imagined. She is having a hard time keeping track of all of the business' marketing activities. She knows that she is going to need help to keep her business growing and is looking to hire. Whom should Connie hire? A. Tim Forrest, an operations specialist who would be hired as the new chief operating officer B. Cash Money, a well-educated accountant who would begin working as the new chief financial officer C. Noah Lopez, a marketing specialist who would be hired as Connie's new chief marketing officer D. Frances French, her best friend and fellow entrepreneur who would come on as an additional chief executive officer E. Craig Moore, an extremely successful entrepreneur who is actually looking to buy out Connie and grow the business exponentially

MorningLinks, Inc., makes breakfast sausages and has begun to use the slogan, "Start Your Day the Organic Way" to jump on the eco-friendly movement. Unfortunately, as soon as consumers discovered MorningLinks' not-so-organic ingredients, the company began to see a rapid decline in profits and customer loyalty. What was MorningLinks' mistake? A. MorningLinks' slogan was not catchy enough. B. MorningLinks did not properly differentiate its position. C. MorningLinks did not deliver on the promise it made. D. MorningLinks failed to target the correct market segments. E. MorningLinks focused only on breakfast sausages instead of diversifying its product mix.

53) ________ is a management approach that involves developing strategies that both support the ecological balance and produce profits for the company. A) Consumerism B) Quasi-environmentalism C) Environmental sustainability D) Materialism E) The marketing concept

C) Environmental sustainability

52) ________ is an organized movement of concerned citizens, businesses, and government agencies designed to protect and improve people's current and future living environment. A) Socialism B) Consumerism C) Environmentalism D) Consumption E) Reduction

C) Environmentalism

30) According to critics, large marketing companies use patents and heavy promotion spending to ________. A) acquire smaller companies B) offset too many social costs C) prevent industry competition D) achieve economies of scale E) offset cultural pollution

C) prevent industry competition

What are the four general characteristics that influence consumer purchases?

Cultural characteristics, social characteristics, personal characteristics, and psychological characteristics

______ describes the target market and the company's position in it, including information about the market, product performance, competition, and distribution

Current marketing situation

____________ is the extent to which a product's perceived performance matches a buyer's expectations

Customer satisfaction

____________ is the customer's evaluation of the difference between all the benefits and all the costs of a marketing offer relative to those of competing offers.

Customer-perceived value

Question marks, cash cows, dogs, and stars are the four types of SBUs defined in which of the following? A. SWOT analysis B. Market segmentation C. Product expansion grid D. Growth-share matrix E. Value delivery network

What is the correct sequence of the steps in the strategic planning process?

Define the company mission, set company objectives and goals, design the business portfolio, and plan the market and other functional strategies

_______ is company growth through starting up or acquiring businesses outside the company's current products and markets.

Diversification

Geographic segmentation

Dividing a market into different geographical units, such as nations, states, regions, counties, cities, or even neighborhoods.

Psychographic segmentation

Dividing a market into different segments based on social clas, lifestyle, or personality characteristics .

Market segmentation

Dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors and who might requireseparate marketing strategies or mixes.

Occasion segmentation

Dividing the market into segments according to occasions when buyers get the idea to buy, actually make their purchase, or use the purchased item.

Benefit segmentation

Dividing the market into segments according to the different benefits that consumers seek from the product.

What is the nature of demand in business markets? A. Business market demand is independent of consumer market demand. B. Demand in business markets fluctuates less than in consumer markets. C. Demand in business markets does not fluctuate. D. Demand in business markets is elastic. E. Demand in business markets is derived demand

Which of the following is most likely true about people's beliefs and values? A) Belief in marriage is a secondary belief for most Americans. B) Secondary beliefs and values cannot be changed. C) Marketers have a high chance of changing core beliefs and values. D) Secondary beliefs are passed on from parents to children. E) Core beliefs and values have a high degree of persistence.

28) People who buy magazines that they like or who opt in to e-mail, social media, or mobile marketing programs rarely complain about the ads because they involve products and services of interest. This is counter to the claim that the marketing system creates ________. A) minimalistic social costs B) the creation of false wants C) excessive materialism D) high promotion costs E) cultural pollution

E) cultural pollution

_________ is the act of obtaining a desired object from someone by offering something in return

Exchange

Which type of market segmentation has long been used in clothing, cosmetics, toiletries, and magazines?

Gender

The new concept focuses on the needs of the customer.

How does the new concept of marketing differ from the old concept of marketing?

What are the four choices a company has for developing brands

Line extensions, brand extensions, multibrands, and new brands

What are the four growth strategies identified by the product/market expansion grid?

Market penetration, market development, product development, and diversification

True

Marketing ROI measures the profits generated by investments in marketing activities.

Firms that manufacture seasonal products target their consumers primarily through ________ segmentation.

Occasion

By offering a pet hotline for pet owners to call, Furry Friends is implementing which of the marketing mix variables?

Place

______ consists of arranging for a market offering to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumers.

Positioning

More for the same

Positioning its brand as offering more for the same price.

At one time, Miller Beer was known as the "champagne of bottled beer." It was targeted at an elite class of customers. Later, to increase sales, Miller was repositioned to attract members of the working, middle-class. What is this segmentation method called?

Psychographic

• Macroenvironment

The demographic, economic, natural, technological, political, and cultural forces that affect a company's ability to serve its customers make up which of the following?

Market share

Which of the following marketing measures can best be translated into dollar returns?

A company rarely gets 100% of a customer's purchases for a product category. The share it does get of the customer's purchasing in its product categories is called ___________. a. customer lifetime value b. share of customer c. share of market d. customer defections e. customer equity

b. share of customer

________ refers to practices such as misrepresenting the product's features or performance or luring customers to the store for a bargain that is out of stock.

deceptive promotion

Which of the following promotes the idea of a code of ethics that calls on marketers to adopt an ethical norm?

do no harm

________ refers to consciously avoiding harmful actions or omissions by embodying high ethical standards and adhering to all applicable laws and regulations in the choices we make.

do no harm

The major product line decision involves the line's ______, or the number of items in the product line.

length

Grocers in neighborhoods with a large Hispanic population typically carry more brands that Hispanic consumers prefer than grocers in other neighborhoods. This is an example of ________.

local marketing

Which of the following describes a company that makes employees feel better about their work by giving them a clear direction?

sense- of-mission

Services are characterized by four key aspects

services are intangible, inseparable, variable, and perishable.

For strategic planning purposes, marketing provides a guiding philosophy that suggests the company's strategy should revolve around creating customer value and building profitable relationships with important consumer groups. This philosophy is called _______.

the marketing concept

What is customer relationship management?

the overall process of building and maintaining profitable customer relationships by delivering superior customer value and satisfaction

False

"At Dodson, we sell shoes" is a market-oriented business definition.

Changes in variables, such as income, cost of living, interest rates, and savings and borrowing patterns most likely reflect changes in the ________ environment of a company. A) economic B) natural C) demographic D) political E) cultural

In a marketer's macroenvironment, the ________ environment consists of laws, government agencies, and pressure groups that influence or limit various organizations and individuals in a given society. A) political B) cultural C) technological D) natural E) internal

In a _________, the business-to-business buyer reorders something without modifications. A. straight rebuy B. modified rebuy C. buying decision D. new task E. system selling

What is a business portfolio? A. The collection of businesses and products that make up a company B. A record of business investments C. A collection of a group of companies within the same area of business D. The record of the responsibilities of the CEO and the CFO E. A projection of a future marketing direction for a company

Which of the following types of marketing involves creating opinion leaders to serve as brand ambassadors to spread the word about a company's products? A. Buzz marketing B. Direct marketing C. Traditional marketing D. Values marketing E. Social marketing

True

A tool for identifying growth opportunities is the product/market expansion grid.

A _______ defines how a company will create differentiated value for targeted segments and what positions it wants to occupy in those segments.

A value proposition

54) Natural & Safe sells a concentrated, biodegradable bathroom cleaner in a recycled container. This is best described as a component of the company's internal ________ program. A) green marketing B) consumerism C) sustainability D) environmental E) sociological

A) green marketing

What are the five marketing management functions used to manage the marketing process?

Analysis, planning, implementation, organization, and control

Why is marketing return on investment so difficult to measure? A. Marketers do not keep adequate records. B. There is no consistent definition. C. Marketing dashboards are inconsistent. D. Customer-centered measures are inconvenient. E. Customer engagement is hard to measure.

79) Products that give high immediate satisfaction but may hurt consumers in the long run are called ________ products. A) deficient B) pleasing C) salutary D) desirable E) threatening

B) pleasing

81) Beverages that are high in sugar are called ________ products. A) deficient B) pleasing C) salutary D) desirable E) salubrious

B) pleasing

75) "Doing good" and "doing well" are considered a double bottom line of values and profits for many organizations. Profits sometimes suffer as a result. This is one of the challenges of ________ marketing. A) societal B) sense-of-mission C) consumer-oriented D) customer value E) innovative

B) sense-of-mission

2) The ________ concept specifically focuses on future company needs, but not the future welfare of customers. A) societal marketing B) strategic planning C) sustainable marketing D) global marketing E) cause marketing

B) strategic planning

Which of the following statements regarding the marketing of international products and services is correct?

Because markets and consumers around the world differ widely, companies must usually adapt their product offerings in different world markets.

Socially responsible target marketing would classify which of the following as an especially vulnerable target market for harmful or controversial products?

Children

Customer equity

Craig's Craft Beer structures its company in such a way to encourage its most profitable older customers to remain loyal while also targeting a new generation of customers. What is Craig's Craft Beer attempting to build?

The marketing process captures value from customers by ______________.

Creating profits and customer equity

According to the model of buyer behavior, what is in a buyer's black box? A. Purchase behavior B. The four Ps C. Cultural forces D. The buyer's characteristics and the buyer's decision process E. Attitudes and preferences

47) ________ is an organized movement of citizens and government agencies to improve the rights and power of buyers in relation to sellers. A) Environmentalism B) Proactivism C) Affirmative action D) Consumerism E) Liberalism

D) Consumerism

Heeltoe, a boutique that caters to the footwear needs of women, manufactures two different lines of footwear based on the purchasing power of its customers. One product line caters to the needs of affluent, middle-aged women, and the other line targets younger professionals and homemakers. Heeltoe most likely segments the consumer market based on ________ variables.

Demographic

Income segmentation

Dividing a market into different income segments

______________ is the first stage in the new product adoption process. A. Evaluation B. Interest C. Adoption D. Trial E. Awareness

What is the first step in the new product development process?

Generating new product ideas

________ segmentation calls for dividing the market into different nations, regions, states, counties, cities, or even neighborhoods.

Geographic

People differentiation

Hiring and training better people than their competitors do.

False

Holiday Inn divided the total customer market into smaller segments and selected the most promising segments. Deciding what position it wants to occupy in these segments is called diversification.

Product position

How a product is defined by consumers on important attributes- the place a product occupies in consumers' minds relative to competing products.

• The microenvironment deals with the company, suppliers, marketing intermediaries, customer markets, competitors, and publics.

How does the microenvironment of a company differ from its macroenvironment?

To be useful, market segments must be

Measurable, accessible, substantial, differentiable, and actionable.

• Work out a plan with its financial intermediaries

Noah's Sporting Goods is having difficulty attaining the credit it needs to expand. What should the company do in order to alleviate its financial situation?

• It has become more diverse, better educated, and more mobile.

Overall, how has the American population changed over time?

What are the variables in a company's marketing mix?

Product, price, place, and promotion

True

SBUs identified as cash cows need less investment than stars.

Micromarketing

Tailoring products and marketing programs to the needs and wants of specific individuals and local customer segments' it includes local marketing and individual marketing.

Value proposition

The full positioning of a brand- the full mix of benefits on which it is differentiated and positioned.

Which of the following statements regarding socially responsible product decisions is correct?

The government may prevent companies from adding products through acquisitions if the effect threatens to lessen competition.

Which marketing management orientation holds that a firm should have a customer focus to achieve sales and profits?

The marketing concept

True

The purpose of operating control is to ensure that a company achieves the sales, profits, and other goals set out in its annual plan.

Which of the following demonstrates the real value of a company's marketing research and information system

The quality of customer insights it provides

What is a product's position?

The way a product is defined by consumers on important attributes.

According to the video, iRobot is seeing a lot of competitors coming out with lower-priced and lower-quality knockoffs. The result is a perception that robot vacuums do not work well. With respect to the broader SWOTframework, this analysis would fall under which dimension?

Threat

• A proactive stance allows a company to influence the market in its favor.

To be successful, why should companies try to adopt a proactive stance on marketing?

Many companies have started to target the LGBT market segment which has significant buying power

True

The customer's opinion of what constitutes value

What is MOST likely to cause a variation in customer-perceived value?

Inventory

Which of the following will most likely be included in the "place" component of a company's marketing mix?

Discounts

Which of the following will most likely be included in the "price" component of a company's marketing mix?

Which of the following correctly identifies the five core customer and marketplace concepts? a. needs, wants, and demands; market offerings; value; satisfaction; and markets b. needs, wants, and demands; market offerings, value and satisfaction; exchanges and relationships; and markets c. needs, wants, demands, market offerings, and markets d. needs, wants, and demands; products; value; customers; and competitors e. needs, wants, and demands; market offerings; value and satisfaction; competitors; and profits

b. needs, wants, and demands; market offerings; value and satisfaction; exchanges and relationships; and markets

The state of felt deprivation is known as ____________

needs

The buyer decision process starts with

recognizing a need

________ products have low immediate appeal but might benefit consumers in the long run, for instance, bicycle helmets or some insurance products.

salutary

What are the five stages of the consumer adoption process in the correct sequence?

Awareness, interest, evaluation, trial, and adoption

In which step of the buying decision process is the final order with the chosen supplier developed?

Order-routine specification

Target market

A set of buyers sharing common needs or characteristics that the company decides to serve.

Positioning statement

A statement that summarizes company or brand positioning fusing this form: To (target segment and need) our (brand) is (concept) that (point of difference).

market penetration

A strategy for company growth that involves increasing sales to current market segments without changing the product is known as ________.

46) The two major citizen action movements to keep businesses in line are ________. A) consumerism and environmentalism B) protectionism and materialism C) consumerism and protectionism D) liberalism and monetarism E) innovation and predatory pricing

A) consumerism and environmentalism

market development

Acme Inc., a manufacturer of construction and mining equipment, is based in Australia. Acme modifies the production processes of its widgets and gadgets to sell its current products in Eastern Europe. This is most likely an example of a ________ strategy.

A SWOT analysis is _________

An overall evaluation of a company's strengths, weaknesses, opportunities, and threats

A SWOT is a part of which marketing management function?

Analysis

Positioning

Arranging for a market offering to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumers

Consumers can obtain information from any of several sources. Which source is the most effective in that they legitimize the product? A. Public sources B. Personal sources C. Media sources D. The Internet E. Commercial sources

What is the first step of the buyer decision process? A. Information search B. Need recognition C. Purchase decision D. Postpurchase behavior E. Alternative evaluation

10) Critics charge that high advertising and promotion costs unnecessarily increase retail prices. Marketers most likely respond to this criticism by arguing that advertising ________. A) provides essential psychological benefits about products B) adds value by giving consumers product information C) generates tax breaks for small businesses D) applies a functional value to the product E) lowers prices by increasing competition

B) adds value by giving consumers product information

15) Insurance, real estate, and used cars salespeople are trained to deliver smooth, canned talks to entice purchases. This is known as ________. A) sustainable marketing B) high-pressure selling C) customer-driven marketing D) redlining E) reverse redlining

B) high-pressure selling

59) What do most companies today focus on when it comes to protecting the environment? A) investing heavily in pollution prevention B) practicing product stewardship C) developing a sustainable vision D) investing heavily in environmental technology E) increasing the biodegradability of products

A) investing heavily in pollution prevention

78) What are deficient products? A) products that have neither immediate appeal nor long-run benefits B) products that give high immediate satisfaction but hurt consumers in the long run C) products that have low appeal but may benefit consumers in the long run D) products that are either unsafe or inferior E) products in the decline stage of the product life cycle

A) products that have neither immediate appeal nor long-run benefits

Age, personality, buying style, and job position are ________ factors that can influence the business buying decision process. A. organizational B. interpersonal C. individual D. economic E. cultural

The ________ environment is perhaps the most dramatic force shaping the destiny of individuals and offering exciting opportunities for marketers. A) demographic B) technological C) political D) social E) cultural

Promotion

When viewing the market from a buyer's point of view, "communication" corresponds to the ________ component of the marketing mix.

Product

Which component of the marketing mix refers to the goods-and-services combination a company offers to its target market?

Selling concept

Which marketing philosophy holds that consumers will not buy enough of the firm's products unless it undertakes a large-scale selling and promotion effort?

Different marketing activities are headed by specialists such as sales managers, advertising managers, marketing research managers, and customer service managers.

Which of the following best describes a marketing department with a functional organization?

arranging for a product to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumers

Which of the following best describes product positioning?

the series of departments that design, produce, market, deliver, and support the company's products

Which of the following best describes the value chain of a company?

market growth rate

Which of the following criteria provides a measure of market attractiveness in the Boston Consulting Group approach?

Build the right relationships with the right customers.

Which of the following describes the current trend in businesses regarding relationships with customers?

distributors

Which of the following groups is included in both a company's value chain and its value delivery network?

looking at whether the company's basic plans and action goals are well matched to its opportunities

Which of the following is a primary characteristic of strategic control rather than operating control?

Marketing ROI measures the profits generated by investments in marketing activities.

Which of the following is true of marketing ROI?

It deals with adapting the firm to take advantage of changing marketing opportunities.

Which of the following is true of strategic planning in a firm?

Stars often need heavy investment to finance their rapid growth in a market.

Which of the following statements is true in the context of the BCG growth-share matrix?

Delay responding to environmental legislation as it is instituted.

You can practice sustainable marketing by adhering to general practices. Which of the following would allow a company to profit by serving immediate needs and long-term interests but not necessarily be a practice of sustainable marketing?

the demographic economic, natural, technological, political and cultural forces that affect a company's ability to serve its customers make up which of the following? a. technological environment b. macroenvironment c. marketing environment d. cultural environment e. microenvironment

b. macroenvironment

what is the single most important demographic trend in the US today? a. increasing diversity b. the changing age structure of the population c. a better educated population d. geographic population shifts e. changes in the american family

b. the changing age structure of the population

The ________ concept considers the future welfare of consumers.

societal marketing

Which type of business buying situation offers marketers the greatest opportunity but also the greatest challenge?

A new task situation

Which of the following is the correct definition of a product

A product is anything that can be offered to a market for attention, acquisition, use, or consumption that might satisfy a want or need.

_______ is made up entirely of the company, its suppliers, its distributors, and, ultimately, its customers who partner with each other to improve the performance of the entire system

A value delivery network

• Cultural

A wedding services company changes its marketing strategy to reflect the fact that more LGBT (lesbian/gay/bisexual/transgender) marriages are taking place. The company is offering a broader range of ceremonies that cater to this market. Which of the following environments must this wedding company analyze?

1) ________ marketing calls for socially and environmentally responsible actions that meet the present needs of consumers and businesses while also preserving or enhancing the ability of future generations to meet their needs. A) Sustainable B) Customer driving C) Mass D) Customer-driven E) Differential

A) Sustainable

assesses the attractiveness of an SBU's market and the strength of its position in the market

Business portfolio analysis is defined as the process in which management ________.

Which of the following illustrates the changing composition of the American family? A) the number of same-sex couples raising children has decreased B) the number of married couples with children under 18 is climbing C) fewer people are divorcing or separating D) an increase in the number of non-family households E) a decrease in the number of same-sex couples

The purchasing power of a population is part of the technological environment of a company's macroenvironment

False - economic

Which of the following statements is true regarding the marketing of services?

For service providers, a solution to price competition is to develop a differentiated offer, delivery, and image.

Intermarket (cross-market) segmentation

Forming segments of consumers who have similar needs and buying behaviors even though they are located in different countries.

Opportunities

In a SWOT analysis, ________ refer to favorable factors or trends in the external environment that a company may be able to exploit to its advantage.

Threats

In a SWOT analysis, ________ refer to unfavorable external factors or trends that may present challenges to performance.

False

In a SWOT analysis, strengths and weaknesses refer to a firm's external environment, while opportunities and threats refer to the internal environment.

low market share in a market with high growth prospects

In the BCG growth-share matrix, question marks refer to products or businesses with a ________.

high market share in a market with a high growth rate

In the BCG growth-share matrix, stars refer to products or businesses with a ________.

dogs

In the BCG matrix, ________ are low-share businesses and products in low-growth markets.

cash cows

In the BCG matrix, ________ refer to low-growth, high-share businesses or products.

Less for much less

Involves meeting consumers' lower performance or quality requiements at a much lower price.

Local marketing

Tailoring brands and marketing to the needs and wants of local customer segments - cities, neighborhoods, and even specific stores.

Individual marketing

Tailoring products and marketing programs to the needs and preferences of individual customers.

• Help the company find, promote, sell, and distribute products

The role of a company's marketing intermediaries is to do which of the following?

A value chain is _______

The series of internal developments that carry out value-creating activities to design, produce, market, deliver, and support a firm's products

Capture value from customers.

The ultimate goal of the marketing process is to do which of the following?

What is a product's position?

The way a product is defined by consumers on important attributes

Tina's Tunes is likely to fail because it is ignoring the technological environment.

Tina's Tunes is a music store that has been selling CDs for 20 years. Throughout the last six years, sales have continuously declined and profits have almost completely disappeared. The CEO of Tina's Tunes believes resurgence is likely to happen soon and wants to continue business as usual. What is likely to happen to Tina's Tunes?

Cause-related

To exercise their social responsibility, many companies are linking themselves to what type of marketing?

False

"At CL Online, we create customer connectivity, anytime, anywhere" is a product-oriented mission statement.

Vernon Inc. would like to set the best price for a new product. The firm conducts an experimental study by selling the new product at 2 different prices in 2 different locations keeping other factors constant to see if a lower price results in better sales. This is most likely an example of ___ research

- causal

Coolers Inc. has decided to launch a new energy drink that will have the fewest calories among its competitors. To understand the market potential for the new drink and the demographics and attitudes of the consumers who are likely to buy the product, Coolers should most likely use

-descriptive research

diversification

31) A strategy for company growth through starting up or acquiring businesses outside the company's current products and markets is called ________.

A purse company's ads feature the members of a popular housewives reality show. Product sales increase significantly among the fans. From the fans' viewpoint, the housewives reality show is a(n) _____. A. reference group B. late-majority adopter C. lagging adopter D. membership group E. family group

Governments most likely enact business legislation to ________. A) prevent unfair competition in the market B) allow a single large monopoly in the market C) prevent alternative products from entering the market D) protect the interests of producers rather than society E) dissociate social responsibility from commerce

In which type of buying situation will a buyer usually go through all the stages of the business buying process? A. A new task buying situation B. A straight rebuy C. A modified rebuy D. The purchase of raw materials E. The purchase of a business service

developing a new product

Both product development strategies and diversification strategies involve ________.

Items such as technical specifications, quantity, delivery time, return policies and warranties are included in the ____________. A. product specification B. proposal solicitation C. supplier selection D. general need description E. order routine specification

The goal of a market development growth strategy is to do which of the following? A. Identify and develop new markets for current products of a company's market. B. Start up businesses beyond its current products and markets. C. Make more sales to current customers without changing its original products. D. Buy businesses beyond its current products and markets. E. Offer modified or new products to current markets.

To create value for customers, marketers must improve the performance of the ______, which includes partnering with suppliers, distributors, and customers. A. value delivery network B. internal value chain C. strategic plan D. competitive delivery network E. marketing system

What is management's first step when performing a portfolio analysis? A. Identify strategic business units. B. Determine the company's goals. C. Perform a SWOT analysis. D. Determine the company's target market. E. Outline the company's mission statement.

Which of the following is a personal factor that influences a consumer's buying behavior? A. Occupation B. Family C. Social networks D. Motivation E. Status

Which of the following is most likely a characteristic of Generation Xers? A) They were the first group to grow up in the Internet era. B) They comprise a considerably larger population than the baby boomers. C) They prefer quantity over quality of products. D) They are the least educated generation to date. E) They are generally unreceptive to ad pitches that make fun of tradition.

Which of the following is most likely a true statement about people's views about organizations? A) Many people view work at an organization as a required chore. B) People don't expect organizations to carry out society's work. C) Confidence in political organizations has increased in recent years. D) Loyalty towards employers has increased in the past two decades. E) Many people today see organizations as a source of personal satisfaction.

Which of the following is most likely true about companies that take a proactive stance toward the marketing environment? A) They develop strategies to change the marketing environment. B) They believe that marketing strategies are bound by the current environment. C) They passively accept the marketing environment in its current state. D) They view the marketing environment as an uncontrollable element. E) They design strategies according to environmental forces in the market.

Which of the following is the most financially strapped generation in the post-recession era? A) Millennial B) Generation X C) Generation Z D) the Lost Generation E) baby boomers

Which of the following needs in Maslow's hierarchy is generally satisfied first? A. Physiological needs B. Social needs C. Safety needs D. Esteem needs E. Self-actualization needs

_______ describes the organization's purpose - what it wants to accomplish in the larger environment

A mission statement

Tammy's Tap Dancing School currently has several question marks in its business portfolio, but it is currently maintaining its market share. At the most recent board meeting, the CEO of Tammy's Tap Dancing School decided to allocate all of the company's profits toward the growth and expansion of this question mark, in order to cause the question marks to become stars. What is likely to happen to this company? A. The growth of the company will be unpredictable since there is no guarantee a question mark will become a star. B. The company will gain market share and prosper as the question marks are developed. C. The company will go bankrupt, because all of its profits will be wasted on uncertain SBUs. D. The company will be unable to sustain itself, because its profits will be spent on developing question marks and not on maintaining more profitable SBUs. E. The company will not show any growth or change at all, because profits will neither increase nor decrease.

value delivery network

A ________ is made up of a company, its suppliers, its distributors, and its customers who partner with each other to improve the performance of the entire system.

True

A company can assess marketing ROI in terms of standard marketing performance measures, such as brand awareness, sales, or market share.

True

A company can offer greater customer value by either charging lower prices than competitors or offering more benefits to justify higher prices.

False

A company's customer value delivery network does not include members external to the organization.

defined in terms of satisfying basic customer needs

A company's mission statement should most likely be ________.

market segment

A consumer group that responds in a similar way to a given set of marketing efforts is the company's ________.

True

A firm's marketing department must partner with other company departments to produce superior value for customers.

Market exchange

A local theatre group wants to increase the membership and attendance at its performances. To do so, it hosts free shows, offers standup comedy nights, and sends volunteers to the local high school. In what is the theatre group engaging?

Undifferentiated (mass) marketing

A market-coverage strategy in which a firm decided to ignore market segment differences and go after the whole market with one offer.

Differentiated (segment) marketing

A market-coverage strategy in which a firm decides to target several market segments and designs separate offers for each. (ex. multiple types of tide detergents)

Concentrated (niche) marketing

A market-coverage strategy in which a firm goes after a large share of one or a few segments or niches

3) The ________ concept specifically focuses on the future welfare of customers, but not on future company needs. A) societal marketing B) strategic planning C) sustainable marketing D) marketing E) selling

A) societal marketing

48) Which of the following is a traditional right of sellers? A) the right to introduce any product in any size and style, provided it is not hazardous to personal health or safety B) the right to expect a product to be safe C) the right to expect a product to perform as claimed D) the right to consume now in a way that will preserve and sustain the world for future generations of consumers E) the right to be well informed about important aspects of a product

A) the right to introduce any product in any size and style, provided it is not hazardous to personal health or safety

True

According to the text, an organization's mission statement should emphasize its intentions toward customers and the customer experience the organization seeks to create.

What are the two ways a firm can obtain new products?

Acquisitions and new product development

Differentiation

Actually differentiating the market offering to create superior customer value.

Frequency marketing program

Advantage Airlines has instituted a loyalty rewards program that rewards customers with free Wi-Fi, seat upgrades, and free miles for their continued patronage. What relationship tool is Advantage Airlines using?

A brand new hardware company is writing its mission statement. Which of the following is the BEST mission statement possible for the new company? A. We will have two million dollars in profit by the end of our second fiscal year and twice that amount by the end of year five. B. We will help customers build, invigorate, restore, refurbish, or completely redesign their homes or businesses. C. We will be the best hardware company in the world. No other company will ever outsell us. D. We are providers of hardware, lumber-based, and appliance products to be used for home improvement and commercial construction projects. E. We embrace the deeper meaning of the home and commercial improvements.

All the people involved in the buying decision in an organization are collectively known as _______. A. the purchasing team B. the buying center C. buying actors D. buying agents E. the buying nucleus

Fargo Inc. is a carbonated beverage manufacturer that has many manufacturing plants around the world. It is planning to shift from using thermal power to wind power for its manufacturing plants in the Netherlands to decrease dependency on nonrenewable sources of energy. This scenario depicts Fargo's concern for its ________ environment. A) economic B) natural C) demographic D) political E) cultural

How do the individual components of a SWOT analysis work together to determine the status of a company? A. By developing a course of action that best determines a core market, the proper product to give the core market, and how to do so at an affordable price B. By ascertaining a company's strengths, relating them to opportunities, minimizing weaknesses, and identifying threats to growth and development C. By creating a niche in a market that can be exploited by a company to gain the greatest profits D. By streamlining a company's core processes so that all of the company's operations flow smoothly and contribute to the development and sale of its products E. By developing a marketing strategy that promotes a company's highest-selling products in such a way that there is a measurable return on the company's investment

One problem with business-to-business e-procurement is that it _______. A. increases transaction costs B. Suppliers being pitted against one another C. reduces purchasing efficiency D. increases the time between order and delivery E. increases paperwork requirements

Ursa Martin, a book publisher, has decided to work with Hope in Children, a charity foundation that helps feed and educate children in poor countries. Ursa Martin has decided that a percentage of revenue from every book it sells will go to the charity. The books are marketed by conveying this message to customers. Which of the following marketing techniques describes Ursa Martin's association with Hope in Children? A) joint venture marketing B) cause-related marketing C) niche marketing D) green marketing E) test marketing

When marketers want to promote their products and services through word-of-mouth marketing programs, they typically begin by ________. A. identifying and targeting late adopters B. generating person-to-person brand conversations C. withdrawing from online social networks D. pushing one-way commercials at customers E. developing print and radio advertisements

Which of the following has resulted from the increased educational levels of the U.S. population? A) lower acceptance of technological changes B) greater job growth for professional workers C) higher number of manufacturing jobs D) lower mobility of the U.S. population E) lower number of women in the workforce

Which of the following is most likely a characteristic of firms that adopt a reactive approach toward the marketing environment? A) They develop strategies to change the marketing environment. B) They take advantage of the opportunities provided by the environment. C) They take aggressive actions to affect the marketing environment. D) They view the marketing environment as a controllable element. E) They do not accept the marketing environment as it is.

12) ________ includes practices such as misrepresenting the product's features or performance or luring customers to the store for a bargain that is out of stock. A) Deceptive packaging B) Deceptive promotion C) Deceptive pricing D) Deceptive distribution E) Deceptive branding

B) Deceptive promotion

57) ________ involves thinking ahead to create products that are easier to recover, reuse, recycle, or safely return to nature after usage, thus becoming part of the ecological cycle. A) Consumerism B) Design for environment C) Beyond greening D) Pollution control E) Pollution prevention

B) Design for environment

13) A major step in regulating unfair or deceptive acts or practices was the enactment of the ________ in 1938. A) Robinson-Patman Act B) Wheeler-Lea Act C) Consumer Product Safety Act D) Taft-Hartley Act E) Sherman Act

B) Wheeler-Lea Act

selling a company's current products

Both market penetration strategies and market development strategies primarily involve ________.

29) Jeremy Clarkson, a marketing critic, is concerned about the pervasiveness of marketing. He points to advertising messages everywhere, from Web sites and e-mails to unwanted direct mail and catalogs to television commercials and product tie-ins to billboards and store signs. From the description given, it can be concluded that Jeremy is concerned about ________. A) high promotion costs B) cultural pollution C) deceptive practices D) false wants and too much materialism E) the balance between private goods and social goods

B) cultural pollution

23) The nation's poor areas have 30 percent fewer supermarkets than do affluent areas. As a result, many low-income consumers find themselves ________. A) buying due to high-pressure methods B) in food deserts C) redlining D) being influenced by heavy advertising and promotion E) influenced by predatory pricing tactics

B) in food deserts

4) In advertising, puffery refers to ________. A) broadcasting a straightforward promotional message B) including innocent exaggeration for effect C) creating emotional appeals for a brand D) creating subliminal appeals for a brand E) providing value-added promotions

B) including innocent exaggeration for effect

9) A common criticism of the marketing system is that intermediaries ________. A) are too few in number B) mark up prices beyond the value of their services C) provide only essential services D) undervalue their service costs E) are overly protective of manufacturers' interests

B) mark up prices beyond the value of their services

77) When a company makes marketing decisions by considering consumers' wants and interests, the company's requirements, and society's long-run interests, it is most likely practicing ________ marketing. A) value B) societal C) sense-of-mission D) consumer-oriented E) customer value

B) societal

24) Critics who assert that the marketing system promotes too much interest in material possessions are most likely concerned that the result of successful marketing will be ________. A) high-pressure selling tactics B) unsustainable overconsumption C) perceived obsolescence D) planned obsolescence E) deceptive pricing

B) unsustainable overconsumption

• Proactive

Beverly's Burgers came under fire recently when allegations were made that its veggie burgers were actually made with beef. To counter the claims, the restaurant called in a company to test not only its veggie burgers but also the rest of its vegetarian options to prove they lacked meat. The results were displayed publicly on the restaurant's Facebook page. What BEST describes Beverly's Burgers response to the allegations?

Determine who in the community wants or needs a bicycle or repair service.

Bob's Bicycle Sales and Repair is a brand new company. From a marketing standpoint, what is the FIRST thing Bob's Bicycle Sales and Repair needs to do?

A company's value chain is only as strong as its weakest link. What should a company do to properly gauge the strength of its links and continually improve? A. Determine the company's proper marketing mix. B. Evaluate its value delivery network. C. Examine the company's partner relationship management. D. Perform a growth-share matrix. E. Perform a SWOT analysis.

How do company objectives and goals relate to the company mission statement? A. The mission statement and the company goals are two different pieces used to explain the business of the company to its shareholders. B. The mission statement defines what the company does, and the goals and objectives outline why the company does it. C. The goals and objectives outline the steps necessary to accomplish the company's mission statement. D. The goals and objectives are a restatement of the mission statement in more understandable terms. E. The mission statement is developed based upon the company's goals and objectives.

Nibbles Pet Food Corporation is in the process of developing its new market strategy. The marketing team has already established the company's niche productlong dash—premium, organic dog and cat foodlong dash—and contracted to sell it in several high-end pet stores. The team has also determined the optimum price to create value for customers and still make a profit. What does the marketing team need to do now? A. Develop the formula for the organic pet food. B. Work on a line of leashes, pet brushes, and pet furniture. C. Create a promotion strategy to increase customer awareness. D. Determine the target market for the product. E. Determine the company's primary competition in the pet food market.

55) ________ involves minimizing pollution from production and all environmental impacts throughout the full life cycle of goods. A) The marketing concept B) Pollution control C) Product stewardship D) Consumerism E) Pollution prevention

C) Product stewardship

What is the purpose of the marketing mix as part of the overall marketing strategy? A. To create an overall positive image in the customer's mind that is favorably associated with the company B. To maximize the company's profits through successful marketing and sales of a particular product C. To elicit a response that influences a demand for the product from the customers the company is targeting D. To streamline a company's research, marketing, production, and sales of a particular product E. To compare some or all of the company's products with the products of the company's competitors

When a company engages in strategic planning, it must consider which of the following? A. How to divide its assets among stockholders B. How to keep current businesses running smoothly C. How to take advantage of current business opportunities D. How to make the most money possible during a fiscal year E. How to best market its products

When consumers respond in a similar way to a given set of marketing efforts, they can be referred to as a(n) _________. A. market B. differentiation C. market segment D. target market E. value chain

Which generational group consists of the kid, teen, and tween markets? A) Generation Y B) Millenial C) Generation Z D) Generation X E) Lost Generation

Which of the five characteristics identified in the text has an inverse relationship with an innovation's rate of adoption? As this characteristic increases, the rate of adoption is slower. A. Communicability B. Relative advantage C. Complexity D. Compatibility E. Divisibility

Which of the following is NOT part of an overall SWOT analysis evaluation of a company? A. Threats B. Strengths C. Strategy D. Weakness E. Opportunities

Which of the following statements regarding the business market is correct? A. In the business market buying process, buyers and sellers are less dependent on each other than in the consumer market. B. The business market is not as large as the consumer market in terms of dollars spent and items purchased. C. Many sets of business purchases are made for one set of consumer purchases. D. Business buying decisions are less complex than consumer buying decisions. E. The business market has more buyers than the consumer market.

51) Promoting the use of sustainable ingredients, recycling and reducing solid wastes, and managing energy consumption relate to the consumer's right to ________. A) not buy a product that is offered for sale B) be well informed about important aspects of a product C) consume now in a way that will preserve the world for future generations D) be protected against questionable products and marketing practices E) influence marketing practices in ways that will improve quality of life

C) consume now in a way that will preserve the world for future generations

73) Which sustainable marketing principle emphasizes building long-run consumer engagement, loyalty, and relationships? A) sense-of-mission marketing B) innovative marketing C) customer value marketing D) consumerist marketing E) differential marketing

C) customer value marketing

26) The Great Recession has most likely resulted in a(n)________. A) demand for private goods B) increase in cultural pollution C) decline in conspicuous spending D) increase in modern materialism E) desire for extravagant products

C) decline in conspicuous spending

11) A toothbrush that costs ten cents to manufacture may cost a consumer $3.00 to buy. According to critics, this is an example of ________. A) deceptive advertising B) redlining C) excessive markup D) high-pressure selling E) shoddy manufacturing

C) excessive markup

Which of the following is true of international marketing research?

C) international researchers follow a different set of steps in marketing research than domestic researchers OR D) Language translation in international marketing research typically increases costs and raises the risk of errors

31) The European Commission recently accused Google of abusing its Web-search dominance, harming both competitors and consumers in European Union markets. The Commission also began investigating antitrust issues related to Google's Android mobile operating system. This is an example of ________. A) planned obsolescence B) excessive materialism C) predatory competition D) acquisition E) redlining

C) predatory competition

56) The Card Company strives to recover, reuse, and recycle paper at the end of its life cycle to be used in the production of all new greeting cards. In fact, a hundred percent of all of its cards are made from recycled materials. In this case, The Card Company is demonstrating ________. A) pollution prevention B) pollution control C) product stewardship D) the marketing concept E) the selling concept

C) product stewardship

22) Critics claim that the urban poor often have to shop in smaller stores that carry inferior goods and charge higher prices because the large, national chain stores refuse to establish stores. This is known as the discriminatory practice of ________. A) perceived obsolescence B) reverse redlining C) redlining D) puffery E) planned obsolescence

C) redlining

74) Innovative marketing most likely involves ________. A) protecting the natural environment B) considering the consumer's point of view C) seeking real product and marketing improvements D) defining goals in broad social terms rather than narrow product terms E) placing an emphasis on increasing short-run sales rather than long-term value

C) seeking real product and marketing improvements

5) The ________ concept focuses on the future welfare of consumers and future company needs. A) societal marketing B) strategic planning C) sustainable marketing D) marketing E) cause marketing

C) sustainable marketing

70) The ________ concept holds that a company's marketing should support the best long-run performance of the marketing system. A) selling B) global marketing C) sustainable marketing D) differential marketing E) marketing

C) sustainable marketing

A firm has a huge amount of individual customer data saved in different databases. Which of the following can be used to integrate, analyze, and apply the available information effectively

CRM systems

In which targeting strategy does a firm go after a large share of one or a few smaller segments?

Concentrated marketing

In which targeting strategy does a firm go after a large share of one or a few smaller segments?

Concentrated marketing

Which generational group is most comfortable using digital technologies? A) Millennial B) Zoomer C) Generation X D) Generation Z E) Lost Generation

to give customers the complexion they dream about by providing products suited to their needs

Cosmetics firm SatinSilk is revamping its mission statement and advertising strategy. The CEO stresses that the new mission statement should be market-oriented rather than product-oriented. Which of the following mission statements will best suit the company?

____________ is the overall process of building and maintaining profitable customer relationships by delivering superior customer value and satisfaction.

Customer relationship management

Large companies like P&G, Walmart, and Allstate have designed specialty products and promotions to target a previously untapped market that has grown substantially in recent years. They are appealing to ________. A) the Millenial generation B) the Asian American market C) the African American market D) the LGBT community E) the Hispanic market

P&G "Tide Loads of Hope" program provides mobile laundromats and loads of clean laundry to families in disaster-stricken areas. This is an example of ________ marketing. A) social B) environmental C) ethical D) cause-related E) charitable

What determines if a buyer is satisfied or dissatisfied with a purchase? A. Whether or not the buyer experiences cognitive dissonance B. The amount of information gathered in the decision process C. How others feel about the purchase D. The relationship between the consumer's expectations and the product's perceived performance E. The number of alternatives considered in the purchase decision

Which of the following is a valid concern when it comes to the four Ps? A. It uses the buyer's view of the markets. B. It does not include packaging. C. It is not helpful for not-for-profit companies. D. It uses the seller's view of the market. E. It does not include services.

Which of the following is most likely a characteristic of the Millennial generation? A) They have very little knowledge of using digital media. B) They are a smaller population than Generation X. C) They are the wealthiest generation in the United States to date. D) They are more likely to engage with brands using mobile or social media. E) They typically avoid using technology while buying products.

Which of the following is most likely a true statement about diversity in the United States? A) Most ethnic groups are shedding their ethnic culture and shifting toward a unified American culture. B) Asian Americans constitute the largest ethnic group in the United States. C) Ethnic and cultural differences exist since different ethnic groups remain isolated from one another. D) Various ethnic groups mix together but also retain their cultural differences. E) The nation's ethnic populations are set to decrease in coming decades.

17) A company should avoid high-pressure selling if it wants to ________. A) achieve short-term gains B) move a previous year's product models C) comply with local and federal laws D) build long-term relationships with valued customers E) maintain an accurate customer database

D) build long-term relationships with valued customers

21) Critics claim that companies in the ________ industry are more likely to introduce planned streams of new products that make older models obsolete. A) automotive B) housing C) food and beverage D) consumer electronics E) music

D) consumer electronics

95) Jeff Barkins is a conscientious marketing manager. Sometimes, Jeff and his staff are unclear what decisions to make when faced with moral dilemmas. Jeff and other managers could create broad guidelines that everyone in the organization must follow in the form of a ________. A) business value statement B) company mission statement C) company vision statement D) corporate marketing ethics policy E) financial statement

D) corporate marketing ethics policy

83) Maytag's front-loading Neptune washer comes in attractive designs and also guarantees quick cleaning and high energy efficiency. The Neptune washer is most likely an example of a ________ product. A) deficient B) pleasing C) salutary D) desirable E) disposable

D) desirable

4) The ________ concept focuses on meeting the company's short-term sales, growth, and profit needs by engaging customers and fulfilling their needs and wants more effectively and efficiently than the competition. A) societal marketing B) strategic planning C) sustainable marketing D) marketing E) cause marketing

D) marketing

Planning marketing and other functional strategies of the business unit, product, and market level follows which stage of strategic planning?

Designing the business portfolio

Just prior to the introduction of the Roomba, Electrolux introduced a similar robot in Europe that featured asleek, space-aged design and a $1,500 price point. In contrast, the form factor of the iRobot Rumba was simple and its price point was much lower. Because of its unique ____________, the Rumba easily outperformed the rival product in terms of sales.

Differentiation

What is market segmentation?

Dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors and who might require separate marketing strategies or mixes.

Demographic segmentation

Dividing the market into segments based on variables such as age, life-cycle stage, gender, income, occupation, education, religion, ethnicity, and generalization.

• Dylan should focus on the business market and sell the raw silver for further processing.

Dylan Parker owns 27 acres on a farmstead in Iowa. Recently, as he was plowing a field, he came across a rich silver vein in the ground. Realizing his bounty, he decided to open a new business selling silver. Not knowing much about the marketing environment, he asks you what he should do. Which of the following is the BEST advice?

A marketing dashboard is used to do which of the following? A. Promote a product to a target group. B. Analyze the new product lines being developed. C. Determine the financial cost of developing a product. D. Develop a course of action to market a product. E. Monitor strategic marketing performance.

A value chain consists of which of the following? A. The customers who assign value to products within the company B. A chain of SBUs within a company that provide the most value C. The network of distributors and suppliers that support a company D. The acquisitions team that buys products for the company to sell E. The series of internal departments that carry out value-creating activities

Denim Blue Jean Corporation is a growing company located in Washington State, but it is beginning to develop a presence in the surrounding states as well. It sells only one productlong dash—blue jeanslong dash—but it has 12 different lines of jeans that cater to men, women, children, babies, toddlers, and teens. Which marketing organization would BEST suit Denim Blue Jean Corporation? A. Functional organization B. Geographic organization C. Product management organization D. Combination organization E. Market or customer organization

Members of which generational group are referred to as echo boomers? A) the Lost Generation B) Generation X C) Generation Z D) the baby boomers E) Millenial

Recyclable or biodegradable packaging, recycled materials and components, and better pollution controls are ways that marketers have responded to the ________. A) increased need to comply with environmental regulations B) pollution reduction movement C) new recycling laws D) new government intervention program E) environmental sustainability movement

Sarah has started a new company, Sarah's Soaps. She has decided upon the overall purpose and mission, created detailed objectives to guide the company, and performed detailed portfolio analysis. Unsure of her next step, she looks to her partner Mildred for advice. What is the BEST advice Mildred could give? A. Let the new department heads take over responsibility to test their effectiveness. B. Reevaluate the mission statement to make sure it reflects the detailed objectives. C. Create a growth-share matrix to find cash cows to help fund question marks. D. Determine a target market and begin aggressively marketing to them. E. Develop detailed marketing and departmental plans that will support the company-wide plan.

What are stars in the growth share matrix? A. Low-growth, high-share businesses or products B. Low-growth, low-share businesses and products C. The growth star matrix does not contain stars. D. Low-share, high-growth businesses or products E. High-growth, high-share businesses or products

Which of the following is NOT one of the marketing management functions? A. Planning B. Control C. Implementation D. Analysis E. Promoting

Which of the following is a geographic shift that has been observed in the United States in recent times? A) fewer Americans moving to Sunbelt states B) fewer Americans moving to the South C) more Americans moving to the Midwest D) more Americans moving to densely populated cities E) more Americans moving to micropolitan areas

Which of the following is a social factor that influences consumer buying behavior? A. Economic situation B. Life-cycle stage C. Occupation D. Personality E. Roles and status

Which of the following is most likely true about business legislation? A) Business laws are enforced only in international markets and not in local markets. B) Business laws fail to prevent unfair competition among the different companies in a market and tend to encourage monopolies. C) Business laws usually remain constant over time. D) Local, national, and state business laws rarely overlap with one another. E) Business laws that are enforced by government agencies have a major impact on a company's marketing performance.

58) ________ serves as a guide to the future, laying out how a company's products and services, processes, and policies must evolve and what new technologies must be developed to get there. A) An environmental mission statement B) A cradle-to-cradle practice C) Pollution prevention D) Product stewardship E) A sustainability vision

E) A sustainability vision

84) The societal marketing concept states that companies should try to turn ________. A) deficient products into pleasing ones B) desirable products into pleasing ones C) deficient products into salutary ones D) all of their products into salutary ones E) all of their products into desirable ones

E) all of their products into desirable ones

71) Enlightened marketing calls for building long-run consumer engagement, loyalty, and relationships by continually improving the benefits consumers receive from the firm's market offering. This is related to ________, one of the five sustainable marketing principles. A) consumer-oriented marketing B) innovative marketing C) sense-of-mission marketing D) societal marketing E) customer value marketing

E) customer value marketing

80) Which of the following is the best example of a salutary product? A) cereal B) cigarettes C) bottled water D) junk food E) dental insurance

E) dental insurance

25) Which of the following most likely suggests that marketers lack the power to create consumer needs and control market demand? A) consumer acceptance of changing clothing styles B) affordable products in disadvantage communities C) use of social media in product comparisons D) consumer interest in modern technology E) high failure rate of new products

E) high failure rate of new products

50) Controlling the ingredients that go into certain products and reducing the level of advertising "noise" are part of proposals relating to the consumer's right to ________. A) not buy a product that is offered for sale B) expect a product to perform as claimed C) be well informed about important aspects of the product D) be protected against questionable products, promotions, and marketing practices E) influence marketing practices in ways that will improve quality of life

E) influence marketing practices in ways that will improve quality of life

20) Trendy Teens manufactures fashionable clothing and accessories for the tween and teen female markets. New merchandise with a very different look is rolled out each season and heavily promoted as the "must-have" style in a variety of media. For which of the following could Trendy Teens be easily criticized in this scenario? A) deceptive promotion B) redlining C) high-pressure selling D) planned obsolescence E) perceived obsolescence

E) perceived obsolescence

18) A class-action lawsuit was brought against a national burger chain, charging that its food contributed to the nationwide obesity epidemic. The suit was eventually dismissed, but critics continue to point out the health dangers of many fast food menu items. From the description, it can be concluded that these critics are concerned that the fast food industry is ________. A) using high-pressure sales tactics B) creating deceptive promotions C) engaging in deceptive pricing D) utilizing misleading packaging E) selling harmful products

E) selling harmful products

76) Lakeland Inc. employees get 40 hours paid leave each year to pursue volunteer projects. The company runs a service day that hosts projects in 25 countries, and it supports a nonprofit that brings young people into public service for a year. Lakeland could be most accurately described as practicing ________ marketing. A) affiliate B) undifferentiated C) differentiated D) innovative E) sense-of-mission

E) sense-of-mission

27) Carboi is a company that offers consumers the opportunity to buy carbon offsets, which are contributions to projects that combat global warming by reducing carbon emissions. Carboi offers contribution packages for driving, flying, and home energy use. Through Carboi, consumers can pay some of the ________ costs of their private goods and services. A) promotional B) safety C) recovery D) distribution E) social

E) social

49) Which of the following is a traditional right of buyers? A) the right to charge any price for a product, provided no discrimination exists among similar kinds of buyers B) the right to spend any amount to promote a product, provided it is not defined as unfair competition C) the right to use any product message, provided it is not misleading or dishonest in content or execution D) the right to use buying incentive programs, provided they are not unfair or misleading E) the right not to buy a product that is offered for sale

E) the right not to buy a product that is offered for sale

market penetration

EcoBean, a chain of cafes, has introduced a Special Shopper Card that allows customers to pay in advance for coffee and snacks. This effort by EcoBean management is most likely an example of ________.

The Consumer Product Safety Commission has created complex regulations for testing new drugs before they are sold to the public

False

A customer buys a can of Pepsi from a Walmart store. In this scenario, Walmart is a supplier in Pepsi's value delivery network

False

Cause-related marketing techniques are typically unprofitable for businesses, which is why it is a rarely used form of corporate giving

False

People's orientation to their society has no influence on their consumption patterns and attitudes toward a marketplace

False

Resellers are part of the financial publics of an organization

False

Stringent Product regulations have helped to lower research costs and decrease time between new product ideas and their introduction to the market

False

________ means striving for good faith and fair dealing so as to contribute toward the efficacy of the exchange process as well as avoiding deception in product design, pricing, communication, and delivery or distribution.

Foster trust in the marketing system

• They constitute a lucrative market for financial services, new housing and home remodeling, new cars, travel and entertainment, eating out, and health and fitness products.

From a marketing standpoint, which of the following BEST describes Baby Boomers?

What are the four major variables used to segment consumer markets?

Geographic, demographic, psychographic, behavioral

What are the four major variables used to segment consumer markets?

Geographic, demographic, psychographic, and behavioral

Byron Tied 2 Bowties groups its customers by regions in the United States, such as Midwest, Northeast, and Southwest. For each region, Byron Tied 2 Bowties creates a different set of advertisements and promotions. On which of the following segmentation variables does the firm divide its market?

Geography

H2Coast, an automobile manufacturer, produces fuel-efficient hybrid vehicles that are targeted toward middle-income consumer groups.

H2Coast most likely segments the consumer market based on ________ variables. Demographic

Consumers are showing an enthusiasm for frugality.

How has the Great Recession of 2008-2009 affected consumers' attitudes?

The Internet has allowed consumers to take marketing content and share it.

How has the Internet MOST affected companies and customers?

A company can differentiate itself from competitors using symbols such as McDonald's golden arches, Twitter's bird, and the Nike swoosh. Which type of differentiation is this?

Image differentiation

Which differences to promote

Important, distinctive, superior, communicable, preemptive, affordable, and profitable.

Should Junbee Inc. follow a product or marketing concept?

June and Beatrice have started a new company, Junbee Inc., and are having trouble deciding which marketing path to take to drive sales. June believes they should follow a make-and-sell philosophy that focuses on improving their product, whereas Beatrice believes they should be more customer-oriented and find the right products for their customers. Which of the following BEST describes this situation?

False

Many SBUs start out as stars and move into the question mark category if they succeed.

_______ is a group of consumers who respond in a similar way to a given set of marketing efforts

Market segment

The profile of the early Roomba customers reflected individuals who liked and were comfortable with technology and who also wanted a clean home. Dividing the larger population into smaller groups based on such characteristics is a practice known as _____________.

Market segmentation

________ is the process of dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors and who might require separate marketing strategies or mixes.

Market segmentation

________ involves dividing a market into smaller segments of buyers with distinct needs or behaviors that might require separate marketing strategies.

Market segmenting

Evaluating each market segment's attractiveness and selecting one or more market segments to enter is called

Market targeting

_______ is the process of evaluating each market segment's attractiveness and selecting one or more segments to enter

Market targeting

Products and technologies eventually become outdated, but basic market needs can last forever. For this reason, company mission statements should be ______.

Market-oriented

_________ is the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return.

Marketing

The ______________ is a philosophy in which achieving organizational goals depends on knowing the needs and wants of target markets and delivering the desired satisfaction better than competitors do.

Marketing concept

_______ is measuring and evaluating the results of marketing strategies and plans and taking corrective action to ensure that the objectives are achieved

Marketing control

________ is turning marketing strategies and plans into marketing actions to accomplish strategic marketing objectives

Marketing implementation

_________ is the art and science of choosing target markets and building profitable relationships with them.

Marketing management

_______ is the mistake of paying more attention to the specific product a company offers than to the benefits and experiences produced by these products.

Marketing myopia

Toyota allows Scion buyers to customize their cars to meet their exact needs and preferences. This is an example of ____________.

Micromarketing

Which of the following would make a segment less attractive to enter?

New entrants finding it easy to enter the segment

Which of the following are additional variables marketers use to segment business markets but not consumer markets?

Operating characteristics, purchasing approaches, situational factors, and personal characteristics

Sophie's Soups refusing to counter false allegations of rat feces in its soups

Proactive businesses often take aggressive actions to affect consumers and the forces in their marketing environments. Which of the following does NOT depict a proactive company?

The _____________ is the idea that consumers will favor products that offer the most quality, performance, and features; therefore the organization should devote its energy to making continuous product improvements.

Product concept

When iRobot introduced new robot models that would clean gutters and mop floors, this innovation represented which type of market growth strategy?

Product development

Which of the following correctly identifies the five important decisions marketers must make when developing individual products and services?

Product attributes, branding, packaging, labeling, and product support services

Dividing buyers into groups based on social class, lifestyle, or personality characteristics is called ________ segmentation.

Psychographic

The marketing manager at Arbor's Delicatessen targets customers who are working to lose weight but who still want to dine out. The restaurant chain offers a wide variety of low-fat, low-calorie meals that appeal to dieters. Arbors' approach is best referred to as ________ segmentation.

Psychographic

What are the five characteristics that are especially important in influencing an innovation's rate of adoption?

Relative advantage, complexity, compatibility, divisibility, and communicability

• Value marketing

Roper's Radical Racers is an upscale company that sells cars primarily to racecar drivers and movie producers. In the past, Roper's Radical Racers marketed itself to the fun-loving driver long dash —the driver who wanted to "race with life." However, in the current economy, Roper's has changed its slogan to "superior speed, superior savings." Roper's Radical Racers is engaging in which of the following?

Barnacle

Scott Frost has been coming to Adeline's Diner for 20 years and refuses to go anywhere else. Ada, the owner of Adeline's, loves Scott's loyalty but admits he purchases only a cup of cappuccino each visit. Scott would BEST be described as which of the following?

the marketing mix

Selling and advertising are part of a larger set of marketing tools that work together to satisfy customer needs and build customer relationships known as _____________.

The _____________ is the idea that consumers will not buy enough of the firm's products unless the firm undertakes a large-scale selling and promotion effort.

Selling concept

Your local pizzeria promises "Delivery in 30 minutes or less or the pizza is free." What point of differentiation is this?

Services differentiation

____________ is the portion of the customer's purchasing that a company gets in its product categories

Share of customers

In its communications to customers and investors, iRobot proclaims that its goal is to "design and build robots that make a difference in people's lives." Identifying the company's mission is the first step in the______________ process.

Strategic planning

Tying together the marketing mix variables, business unit strategies, and the company's mission is known as_________________.

Strategic planning

_______ is the process of developing and maintaining a strategic fit between the organization's goals and capabilities and its changing marketing opportunities

Strategic planning

If a segment is large enough or profitable enough to serve, it is ________.

Substantial

False

The BCG and other formal matrix methods have a decentralized approach toward strategic planning.

• Prohibits online service operators from collecting personal information from children

The Children's Online Privacy Protection Act in the United States enforces laws for what reason?

True

The Four Ps concept takes into consideration the seller's view of the market.

An exchange

The act of obtaining a desired object from someone by offering something in return is known as which of the following?

Most standard portfolio analysis methods evaluate strategic business units (SBUs) on their performance in two important dimensions. What are these two dimensions?

The attractiveness of the SBU's market or industry and the strength of the SBU's position in that market or industry

• the economic environment

The group of economic factors that affect consumers' purchasing power and spending patterns is called ________.

False

The growth rate of a strategic business unit that is classified as a star remains constant over time.

What is the production concept?

The idea that consumers will favor products that are available and highly affordable

people's views of themselves and others, as well as their views of organizations, society, nature, and the universe

The major cultural values of a society are expressed by _________.

False

The most common form of marketing organization is the product management organization.

False

The position of a strategic business unit in the growth-share matrix typically remains constant over time.

Segmentation

Traxx is a newly emerging shoe manufacturing company. After extensive market research, Traxx divides its market into professional athletes, "hobbyists" or amateur players, and people who wear shoes as part of their casual attire. Each category has its own needs, traits, and marketing goals. In this scenario, Traxx has engaged in market ________.

The government regulations are intended to protect consumers, companies, and societal interests

True

Which structural factor would make a market segment attractive to enter?

Very few actual or potential substitute products

Which structural factor would make a market segment attractive to enter?

Very few actual or potential substitute products

Not-for-profit marketing

Vince's Video has suffered in the current economy because fewer people have the money for videos and because people utilize available technology, including online streaming sites like YouTube and Hulu. The videos Vince's Video does sell are often out priced by versions coming from China or Taiwan, or they are accused of damaging the environment. Which of the following marketing impacts has not likely affected Vince's Video?

__________ are the form human needs take as they are shaped by culture and individual personality.

Wants

In 1938, Congress enacted the ________, which gave the Federal Trade Commission (FTC) power to regulate "unfair or deceptive acts or practices."

Wheeler-Lea Act

Market segmentation

When a company divides the market into groups of customers, it is engaging in which of the following?

For the purchase of unsought goods

When is the selling concept typically used by marketers?

tries to maximize its short-term cash flow regardless of long-term concerns

When using a harvest strategy for a particular strategic business unit, a company ________.

Strategic control

________ involves looking at whether a company's basic business models are well matched to its opportunities.

Market targeting

________ refers to the process of evaluating each market segment's attractiveness and selecting one or more segments to enter.

Which of the following statements regarding the changing marketing landscape is correct? a. the Great Recession caused consumers to rethink their buying priorities. b. Digital technology has had little impact on the way we live. c. Global competition affects only large companies d. Today's post-recession era consumers buy more, use fewer coupons, use their credit cards more, and save less. e. Companies can safely ignore the environmental movement

a. The Great Recession caused consumers to rethink their buying priorities

in addition to income levels, marketers need to pay attention to _________, which has created a tiered market. a. income distribution levels b. saving patterns c. foreign exchange rates d. consumer debt e. interest rates

a. income distribution levels.

the children's online privacy protection act in the US enforces laws for what reason? a. prohibits online service operators from collecting personal information from children b. makes deceptive, misleading, and unfair practices illegal regardless of injury to competition c. bans the sale of hazardous toys and articles d. regulates the distribution of unsolicited commercial e-mail e. establishes procedures to avoid unwanted telephone solicitations

a. prohibits online service operators form collecting personal information from children

which of the following correctly lists the actors in a company's microenvironment? a. the company, suppliers, marketing intermediaries, customer markets, competitors and publics b. the company, customers, suppliers, demographic forces, cultural forces and publics c. the company, suppliers, marketing intermediaries, technological forces, competitors and cultural forces d. the company, customers, suppliers, demographic forces, cultural forces, and competitors e. demographic forces, economic forces, technological forces, cultural forces, political forces, and customers

a. the company, suppliers, marketing intermediaries, customer markets, competitors and publics

Which of the following represent market offerings? a. value, satisfaction, sales, and profits b. needs, wants, products, and advertisements c. products, services, information, and experiences d. products, services, needs, and exchanges e. products, services, needs, and wants

c. products, services, information, and experiences

which of the following is an important trend in the natural environment of which marketers should be aware? a. decreased government intervention b. decreasing costs of nonrenewable resources c. shortages of raw materials d. a decrease in consumer concern towards the environment e. decreased pollution

c. shortages of raw materials

from a marketing standpoint, which of the following is the BEST describes Baby Boomers? a. the blend the online and offline worlds seamlessly as they socialize and shop b. they are slowing down as they age c. tehy consitute a lucrative market for financial services, new housing and home remodeling, new cars, travel and entertainment, eating out and health and fitness products d. they tend to research products before they consider a purchase e. they are more likely to be receptive to irreverent ad pitches that make fun of convention and tradition

c. they constitute a lucrative market for financial services, new housing and home remodeling, new cars, travel and entertainment, eating out and health and fitness products

which of the following is a reason for business legislation? a. to ensure that competition is unregulated b. to provide legal guidelines for businesses and marketers without actually enforcing them c. to protect consumers from unfair business practices d. to ensure that companies make profits e. to remove legal regulations from the free market economy.

c. to protect consumers form unfair business practices

___________ is the value of the entire stream of purchases a customer makes during a lifetime of patronage

customer lifetime value

to exercise their social responsibility, many companies are linking themselves to what type of marketing? a. generational b. environmental c. intermediaries d. cause-related e. technological

d. cause-related

forces in a company's macro environment that shape opportunities and pose threats to the company include what? a. competitors, suppliers, natural, publics, and culture b. competitors, marketing intermediaries, publics, natural and customers c. demographics, technology, culture, political and publics d. demographic, economic, natural, technological, political/social and cultural forces e. competitors, marketing intermediaries, deomgraphics, political, and technology

d. demographic, economic, natural, technological, political/social, and cultural forces

What are the two keys to building lasting customer relationships? a. innovative products and low prices b. customer service and quality products c. satisfaction and sales promotions d. value and customer service e. value and satisfaction

e. Value and satisfaction

according to the text, ___________ are perhaps the most dramatic forces affecting todays marketing strategies. a. economic forces b. political forces c. natural forces d. technological forces e. demographic forces

d. technological forces

the group of economic factors that affect consumers purchasing power and spending patterns is called _______________. a. income distribution b. demographic information c. macro environment d. the economic environment e. the value market

d. the economic environment

how does the microenvironment of a company differ from its macroenvironment ? a. the microenvironment deals with the big problem, whereas the macro environment deals with trivial problems b. the microenvironment uses more financial resources than the macro environment c. the microenvironment is company based, whereas the macro environment is customer based. d. the microenvironment deals with the company, suppliers, marketing intermediaries, customer markets, competitors and publics e. the microenvironment affects a larger portion of the company than the macro environment

d. the microenvironment deals with the company, suppliers, marketing intermediaries, customer markets, competitors, and publics

________ includes exaggerating package contents through subtle design, using misleading labeling, or describing size in misleading terms.

deceptive packaging

________ includes practices such as falsely advertising "factory" or "wholesale" prices or a large price reduction from a phony high retail list price.

deceptive pricing

which of the following identifies a change in the technological environment that could affect the success of a business? a. a company develops a customer support program that customers rate twice as responsive as the previous program b. a company develops a new warranty that lasts as long as its predecessor c. a company packages its product to be twice the size of its predecessor d. a company develops a new battery that costs twice as much as its predecessor. e. a company develops a new battery that lasts twice as long as its predecessor.

e. a company develops a new battery that lasts twice as long as its predecessor.

firms that develop strategies to change the environment - instead of assuming that strategic options are bounded by the current environment - are being ________________. a. shortsighted b. unethical c. reactive d. passive e. proactive

e. proactive

Digital marketing tools use in digital and social media marketing include _____________. a. social media, online video, and newspaper coupons b. mobile apps, online video, and personal selling c. e-mail, telemarketing, and blogs d. social media, mobile apps, and television advertising e. social media, mobile apps, and blogs

e. social media, mobile apps, and blogs

what advice would you give a firm about how to respond to the changing marketing environment? a. do not do anything until competitors respond b. watch environmental changes but react only when absolutely necessary c. accept the fact that things change and not much can be done about it. d. if the current strategy is working, there is no need to respond to environmental changes. e. whenever possible, take a proactive approach to the environment

e. whenever possible, take a proactive approach to the environment

________ is an organized movement of concerned citizens, businesses, and government agencies designed to protect and improve people's current and future living environment.

environmentalism

Because of the lack of supermarkets in low-income areas, many disadvantaged consumers find themselves in ________, with little or no access to healthy, affordable fresh foods.

food deserts

The principle of ________ marketing requires that a company continuously seek real product and marketing improvements.

innovative

Diane Chambers, the marketing manager of FarmFresh, collects data from her monthly records of sales, costs, and cash flow. In this case, Diane is making use of ___ databases

internal

Vincent Cosmetics decides to launch a cream with a claim that it made the skin "nine times smoother." The claim is based on a study of thirty respondents who used products of other brands as well. However, a second study on a larger sample reveals only a mild correlation between the use of the cream and smoother skin. In these circumstances, which of the following is the most ethical approach that Vincent Cosmetics can follow?

it should report the result as it is, or improve the product to match its claim.

Haley Computers Inc. has appointed a few employees to sift through customer conversations on online forums and social networking sites regarding products purchased from Haley. These employees are likely to be working as

listening officers

The first step of the marketing process is to ____________. a. understand the marketplace, which includes customer needs and wants. b. construct an integrated marketing program that delivers superior value c. design a customer-driven marketing strategy d. capture value from customers to create profits and customer equity e. build profitable relationships

Chapter 16, Quiz Chapters 3 &4, Marketing Ch. 3 - two, Mktg Lesson 2 Chapter 2 MCQ, Mktg Lesson 2 Chapter 2 T/F, maybe questions

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