Chapter 17 - Managing Operations and Staffing
Office hours by appointment only
A Hours of Operation (letters)
Open 8 A.M. to 5 P.M. Monday-Thursday; 8 A.M. to 9 P.M.on Friday.
A Hours of Operation (letters)
Pay at window after 11 P.M.
A Hours of Operation (letters)
No down payment
B Credit Policies (letters)
Thirty days same as cash
B Credit Policies (letters)
Satisfaction guaranteed or your money back
C Return/ Rework Policies (letters)
Free delivery within a 5-mile radius.
D Delivery Policies (letters)
The customer is always right
E Customer Service Policies (letters)
All employees will be issued safety glasses for use in shop areas
F Employee Safety Policies (letters)
Employees do not have keys to the safe
F Employee Safety Policies (letters)
A companys policies should be reviewed periodically to ensure that policies have been devoloped
For situations where routine decisions are made repeatedly
Freight elevators are for employees only
G Customer Safety Policies (letters)
Character references are used to
Gain Knowledge of the applicants personal qualities
This benefit is not required by law
Health and Life Insurance
A __________ is used when all employees are involved in the production or distribution of the company's product
Line Organization
The first step in staffing an operation is to design a(n) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Organizational Structure
Some obs in an organization can be filled by _______
Part time employees
To attract and maintain desirable employees, a company will have to
Pay competitive wages or salaries Offer competitive employee benefits
General statements about how management wants a business to run is /are _ _ _ _ _ _ _ _
Policies
Temporary organizations that supplement the primary organizational structure n a business for special initiatives are ___________
Project Organization
A company's _ _ _ _ _ are statements that require specific action
Rules
The process used to narrow down the pool of job applicants to those who fit the job is called
Screening
A policy to prohibit personal notations on personal notations on personnel files is useful because files can be used
To Provide information to any inquires
All of the following benefits are required by law
Unemployment compensation Workers Compensation Employers contribution to social security
A __________________ is a diagram that indicates all of the jobs in an en enterprise that shows how hey are related
line and staff organization chart
The most effective recruitment methods are those which reach ___
the type of applicant a business wants
A _______________ scribes the objectives, duties, and responsibilities of a job.
Job Description
