chapter 19
________ involves comparison of organizational information with the expected cost of obtaining that information?
Evaluating the cost of data
The International Information Security Foundation produced a document which included a set of best practices for IS managers known as ________?
Generally Accepted System Security Principles (GASSP)
________ standards are those associated with making contributions to the community?
Social responsibility
Which of the following best identifies the part of an objective/goal statement that will be measured and monitored by management?
Standards
Organizations must clearly define and acknowledge information security accountability and responsibility. Which of Generally Accepted System Security Principles (GASSP) for maintaining information security is being talked about here?
accountability principle
Which of the following is a way in which a manager can develop a sense of identification with his subordinates?
by espousing goals, values, and ideals commonly held by his subordinates
As part of the controlling process, you have finished measuring the performance of your team. What must you do next?
compare measured performance to standards
The process of developing information begins with gathering some type of facts or statistics, called ?
data
T or F Data refers to the set of conclusions derived from the analysis of facts and figures that relate to the operation of an organization?
false
T or F Information for operational control decisions does not need to be completely accurate because such decisions tend to be characterized by subjectivity and focus on areas that are difficult to measure?
false
The quality of the IS refers to ________?
its ease of use
Ed is successful in creating a sense of respect towards him among his employees. This is an example of ________?
personal power
Which of the following is the first step in evaluating organizational information?
pinpointing the data to be analyzed
Factors within an organization that are barriers to organizational goal attainment are called ?
problems
The level of activity established to serve as a model for evaluating organizational performance is known as a(n) ________?
standard
A ________ is a sign that a problem exists?
symptom
Which of the following is the last step in the controlling process?
taking corrective action
In management terms, information refers to ?
the set of conclusions derived from the analysis of data that relate to the operation of an organization
____ refers to the degree to which the information represents reality?
) Information quality
________ sets the goals for the firm, while ________ monitors progress towards the accomplishment of the goals?
) Planning; controlling
Which of the following is true about the steps a manager can take to increase his or her total power?
Making subordinates feel obligated to you will enhance your personal power.
________ decisions relate to obtaining and effectively and efficiently using the organizational resources necessary to reach organizational objectives?
Management control
________ standards are those associated with return on investment?
Profitability
helps managers enhance the success of the overall management system through effective controlling?
The controlling subsystem
The ________ of GASSP's key principles states that organizations should periodically assess the risks to information and information systems?
assessment principle
Information required for decisions related to strategic planning should ________?
emphasize the future
T or F Most managers have substantial control over increasing their position power?
false
The total power a manager possesses is made up of two different kinds of power: ________?
position power and personal power
The extent to which an individual is able to influence others so they respond to orders is called ?
power
Before taking a corrective action managers really need to make sure they have properly identified the correct ________?
problem
A/An ________ is any factor within an organization that is a barrier to organizational goal attainment, while a/an ________ is a sign a barrier does exist?
problem; symptom
Which of the following information would be most appropriate for the middle management of a large corporation?
summaries and exception reports of operating results
Martin has determined exactly what information he needs to assess worker productivity. He has collected the appropriate data necessary to produce the relevant information. What should Martin do next?
summarize and analyze the data
ALB Corp. is in the middle of their monthly controlling process. After some benchmark checks and quality comparisons, they have found out that the quality of their weapon systems has gone down. To bring it back to its previous quality standards, ALB Corp. should next ?
take corrective action
Jose realizes actual productivity numbers are far less than the forecasted productivity numbers. Seeing this reality means Jose now needs to do which of the following as an attempt to bring performance up to the standards?
take corrective action
is managerial activity aimed at bringing organizational performance up to the level of performance standards?
Corrective action
________ is defined in terms of how relevant the information is to the decision-making situation the manager faces?
Information appropriateness
________ is the extent to which the receipt of information allows decisions to be made and action to be taken so the organization can gain some benefit from possessing the information?
Information timeliness
In response to the increasing threat of security issues to information systems, private and public organizations around the world came together in 1992 to form the ________?
International Information Security Foundation
______ involves measuring the degree to which employees, or users, are satisfied with the IS?
Managing user satisfaction
________ decisions relate to ensuring that specific organizational tasks are carried out effectively and efficiently?
Operational control
Which of the following is true about managing the IS workforce?
Outsourcing IS work overseas creates problems such as integrating domestic and nondomestic workforces and defining global work expectations.
________ standards are those associated with employee skill sets?
Personnel development
indicate the type of training programs company personnel should undergo to develop properly?
Personnel development standards
have been called the "Siamese twins of management."?
Planning and controlling
_______ is power coming from the job a manager holds, while ________ is power coming from a manager's relationship with others?
Position power; personal power
________ standards are those associated with innovation and quality?
Product leadership
The operations manager of Pegasus Inc. wants to know the return on investment on a recent promotional drive to develop the marketing strategy for next year. The marketing manager sends him a detailed report on all the personnel in his department and the salaries and bonuses paid to them over the past year. This information is likely to be useless to the operations manager because it is not ________?
appropriate
Information required for decisions related to operational control should ________?
be well defined and narrow
How can a manager increase his personal power by developing a perception among subordinates that they are dependent on the manager?
by demonstrating his control over organizational resources
involves ensuring that an event occurs as it was planned to occur?
control
In order to increase his personal power, a manager should ?
demonstrate a high level of expertise
Which of the following information would be most appropriate for the first-line management of a large corporation?
detailed reports of problems
Irvine White's work primarily involves supervising the production in one of the factories of TM Corp, a large manufacturing and retail company. Which of the following information is most likely to be relevant for Irvine?
detailed reports of problems in his factory
Which of the following is the first step in operating an information system properly?
determining the information needed
Which of the following information would be most appropriate for the top management of a large corporation?
environmental data and trends
T or F 86) Generally, the top management of a company would most benefit from information such as summary reports of transactions, detailed reports of problems, and operating plans and policies ?
false
T or F Since information is central to all organizational decision making, there is no such thing as too much information?
false
Information required for decisions related to strategic planning should ?
focus largely on the external organizational environment
Dorothy Wood's work primarily involves setting corporate objectives and making decisions that impact the control of the entire company. Which of the following information is most likely to be relevant for Dorothy?
forecasts and exception reports of problems
Which of the following is NOT a factor that determines the value of information?
information cost
"Paralysis by analysis" is generally caused by ________?
information overload
________ is a segment of technology which uses computers and telecommunication devices that focus on the use of information in the performance of work?
information technology
According to management writers, the process of converting information into action through decision making is known as ?
management
Which of the following activities improves IS effectiveness?
managing user satisfaction
Which of the following is the first step in the controlling process?
measuring performance
As part of a process of job redesigning, the HR manager of Mars LLC conducted an informal survey of employees to assess their job satisfaction levels. However, fearing negative action, only a few employees gave clear and unambiguous responses to the HR manager's questions. This survey is likely to be of little use to the HR manager because it is ________?
not in sufficient quantity
Derek recently asked for opinions on whether to install charging stations at every bay in his organization. The response was huge and mixed. There were a lot of pros and cons mentioned. Derek is now unable to come to a decision. Which of the following describes the situation?
paralysis by analysis
Before taking a corrective action, management should compare measured performance to standards and make a judgment as to whether the ________ between planned and actual performance is tolerable?
performance gap
The power derived from a manager's relationship with others is called ________ power?
personal
Because Jamie is the manager, her subordinates follow her instructions. This is an example of ?
position power
________ decisions relate to determining organizational objectives and designating the corresponding action necessary to reach them?
strategic planning
Immediately after Randor Leather awarded a long-term contract for supply of raw materials, its operations manager gets information from a vendor about a much cheaper source of raw material. This information is likely to be of little use to the business because it is not ________?
timely
T or F Generally Accepted System Security Principles (GASSP) equity principle states that management shall respect the rights of all employees when setting policy regarding security measures?
true
T or F Information technology (IT) is the segment of technology where computers and telecommunication devices are used that help focus on the use of information in the performance of work?
true
T or F The typical IS is a formally established organizational network that gives managers continual access to vital information?
true
T or F Three activities that improve IS effectiveness are managing user satisfaction, managing the IS workforce, and managing IS security?
true
T or F To control successfully, managers must understand not only the control process, but also how organization members relate to it?
true
Which of the following is the last step in operating an IS properly?
using the information
Managers not only need to be concerned about how to measure performance toward goals, but they must also be concerned about ________ to measure?
what
