Chapter 2 & 4

_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen.

Mission statements

_____ means that a proposed system will be used effectively after it has been developed.

Operational feasibility

The _____, named after a nineteenth-century economist, is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph. Indicate one or more answer choices that best complete the statement or answer the question.

Pareto chart

The overall aim of a _____ is to avoid seeking goals that are unrealistic, unprofitable, or unachievable.

SWOT (Strength, Weakness, Opportunities, and Threats) analysis

Creating a standard list of interview questions helps a systems analyst to keep on track and avoid unnecessary tangents.

True

When conducting an interview, after asking a question, allow the person enough time to think about the question and arrive at an answer.

True

The _____ is a widely used method of visualizing and documenting software systems design.

Unified Modeling Language (UML)

In an interview, _____ encourage spontaneous and unstructured responses.

open-ended questions

To evaluate _____, a systems analyst needs information about projected future volume for all outputs, inputs, and processes.

scalability

A SWOT (Strength, Weakness, Opportunities, and Threats) analysis contributes to the strategic planning process by examining a firm's _____ resources.

technical, human, financial, logistical

System documentation is always up-to-date.

False

Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values.

mission statement

Many companies implement _____ systems that integrate all customer-related events and transactions.

CRM (Customer relationship management)

Which is a functional requirement?

The contact management system shall generate a daily reminder list for all sales representatives.

_____ includes ongoing support and maintenance costs, as well as acquisition costs.

TCO (Total cost of ownership)

An agile approach emphasizes continuous feedback, and each incremental step is affected by what was learned in the prior steps.

True

In a use case diagram, the user becomes a(n) _____, with a specific role that describes how he or she interacts with a system.

actor

The process of concentrating on what is said in an interview and noticing any nonverbal communication that takes place is called _____.

engaged listening

A _____ (sometimes called an epic) is a simple, high-level statement of a requirement.

feature

When phrasing interview questions, a systems analyst should avoid _____ that suggest or favor a particular reply.

leading questions