Chapter 2: Diversity in Organizations

_______ countries have laws providing employment protection for sexual orientation and gender identity

145

_______ forefront of the corp. world in establishing policies that are friendly toward gender and sexual orientation

Apple

incivility

Disrespectful treatment, including behaving in an aggressive manner, interrupting the person, or ignoring his or her opinions

__________, korean american must cope with competing cultural identities

Henry Park

__________ are designed to ascertain a person's general intellectual abilities, but testing it is controversial

IQ tests

Stereotyping

Judging someone on the basis of one's perception of the group to which that person belongs

________ found that employees with autism perform excellently in precision-oriented tasks

SAP

Cultural Intelligence (CQ)

The ability to use reasoning and observation skills to interpret unfamiliar gestures and situations and devise appropriate behavioral responses.

discrimination based on sexual orientation and gender identity enforceable under __________________

Title 9 of the Civil Rights Act of 1964

the _____________, federal agency, classifies a person who has any physical or mental impairment that substantially limits one or more major life activities as disabled

U.S. equal employment opportunity commission

stamina

ability to continue maximum effort requiring prolonged effort over time

body coordination

ability to coordinate the simultaneous actions of different parts of the body

number aptitude

ability to do speedy and accurate arithmetic

Static strength

ability to exert force against external objects

Dynamic strength

ability to exert muscular force repeatedly or continuously over time

trunk strength

ability to exert muscular strength using the trunk (particularly abdominal) muscles

Explosive strength

ability to expend a maximum of energy in one or a series of explosive acts

inductive reasoning

ability to identify a logical sequence in a problem and then solve the problem

perceptual speed

ability to identify visual similarities and differences quickly and accurately

spatial visualization

ability to imagine how an object would look if its position in space were changed

Balance

ability to maintain equilibrium despite forces pulling off balance

dynamic flexibility

ability to make rapid, repeated flexing movements

extent flexibility

ability to move the trunk and back muscles as far as possible

memory

ability to retain and recall past experiences

verbal comprehension

ability to understand what is read or heard and the relationship of words to each other

deductive reasoning

ability to use logic and assess the implications of an argument

discriminatory policies

actions taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance

____________________________ suffer from a lack of racial diversity in their management ranks, even though their client base is increasingly ethnically diverse

advertising and media organizations

______ in the workplace is likely to be an issue of increasing importance during the next decade for many reasons

age

_________ teams perform better than teams with similar ages

age-diverse

ability

an individual's capacity to perform the various tasks in a job

glass ceiling

an invisible limit on women's climb up the occupational ladder

general mental ability

an overall factor of intelligence, as suggested by the positive correlations among specific intellectual ability dimensions

when we talk about discrimination, we mean allowing our _________ to be influenced by stereotypes about groups of people

behaviors

Members of racial and ethnic minority groups, especially ______, fare worse than white people. they receive lower ratings inn employment interviews, lower job satisfaction ratings, less pay, and fewer promotions.

black people

_________ does not dull out with age.

creativity

____________ influence the workplace, sometimes resulting in clashes, or fostering alienation among cultural minorities

cultural norms

____________ does no appear to help or hurt team performance in general, although racial diversity in management groups may increase organizational performance in the right conditions

demographic diversity

individuals with disabilities were rated as having superior personal qualities like ___________

dependability

people with _________ and __________ are more likely to absent at work

depression, anxiety

no ________ between genders when it comes to performing well: differences in pay, benefits, and rewards are strong and substantial

differences

surface-level diversity

differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people think or feel but that may activate certain stereotypes

deep-level diversity

differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better

in the US, representation of individuals with ________in the workforce increased with the passage of the Americans with disabilities act (ADA) in 1990

disabilities

Forms of discrimination in the workplace

discriminatory policies/practices, sexual harassment, intimidation, mockery and insults, exclusion, and incivility

employees must disclose their conditions to employers to be _________ for workplace accommodations

eligible

research states that those with higher cognitive abilities might be victimized, bullied, and mistreated by their peers due to _______ and ___________

envy, social comparison

both ________ and __________ reasons to be more inclusive; LGBT+ consumer base accounts for almost 1 trillion dollars

ethical, financial

exclusion

exclusion of certain people from job opportunities, social events, discussions, or informal mentoring; can occur unintentionally

hiring managers need to value ________ and ___________ in selecting employees and focus on the productive potential of new recruits

fairness, objectivity

managers are influenced by ______ when selecting candidates for certain positions

gender bias

stereotype threat can be combated by treating each other as individuals and not highlighting __________ diffrences

group

________________,__________,__________, and__________ welcome older workers

health care, education, government, nonprofit

________________ is likely to be achieved when the extent to which a job requires each of the nine abilities matches the abilities of employees in that job

high employee performance

teams of individuals who are _________, __________, and _________________ are more effective

highly intelligent, conscientious, interested in working in team settings

samantha elauf was turned down for employment because she wore a ____________

hijab

as people age, satisfaction ___________ (pay and benefits increase)

increases

an organization seeking to be sensitive to the cultural identities of its employees should look beyond accommodating its majority group and instead create as much of an ______________ approach to practices and norms

individualized

difficult to asses one's own __________________

intellectual ability

two sets of factors that make up ability

intellectual and physical

women and minorities have greater ___________ in employers that make special efforts to highlight a commitment to diversity in their recruiting materails

interest

mockery and insults

jokes or negative stereotypes; sometimes the result of jokes taken too far

beck bailey did not reveal her _________ status because it was difficult in the workplace

lesbian

people with hidden disabilities are ____ likely to disclose their disabilities because they believe they will be ostracized or their managers believe they are not capable

less

people with disabilities are ____________ and tend to encounter _____________

less likely to get hired, lower performance expectations

_________ leaders are seen as ideal leaders

male

_____________ with disabilities tend to experience lower quality relationships with their subordinates

managers

________ disabilities may impair performance more than physical disabilities

mental

rising of _________ and ___________ in the workplace

minorities, women

examples of disabilities (they are not always related to employment)

missing limbs, seizure disorder, down syndrome, deafness, alcoholism, depression, etc.

job applicants in ___________ religious attire who applied for retail jobs had shorter, more interpersonally negative interviews than applicants who were not of this faith

muslim-identified

when managers use a well-defined protcol for assessing applicant talent and the organization clearly prioritizes _______________, qualifications become far more important factors than demographic characteristics in determining who gets hired

nondiscrimination policies

Discrimmination

noting a difference between things; often we refer to unfair discriminations, which means making judgments about individuals based on stereotypes regarding their demographic group

7 dimensions that make up intellectual abilities

number aptitude, verbal comprehension, perceptual speed, inductive reasoning, deductive reasoning, spatial visualization, and memory

managers see number of positive qualities that ______ workers bring like experience, judgment, strong work ehtic, and commitment to quality

older

intimidation

overt threats or bullying directed at members of specific groups of employees

biographical characteristics

personal characteristics - such as age, gender, race, and length of tenure - that are objective and easily obtained from personnel records. these characteristics are representative of surface-level diversity

according to ADA, employers are required to make reasonable accommodations so their workplaces will be accessible to people with ______ and ________ disabilities

physical, mental

stereotype threat can occur during _____________________ and assessments, performance evaluations, and everyday workplace exchanges

preemployment tests

_________ with discrimination can occur, when using physical abilities tests, as males tend to score substantially better than feamles on these tests

problems

companies that use wonderlic test

publix supermarkets, manpower staffing systems, BP, and dish satellite systems

enhancing diversity it to target ____________ to specific demographic groups that are underrepresented

recruitment messages

no ____________ between age and job performance

relationship

cannot discrimminate, according to ADA, based on ___________

religion

people become less _______ with their jobs the longer they stay at any given organization

satisfied

Hidden Disabilities

sensory disabilities, chronic illness or pain, cognitive or learning impairments, sleep disorders, and psychological challenges

Ethnicity

set of cultural characteristics that distinguishes one group from another group

disclosing _______________ is good for reducing work-family conflict and improving partner satisfaction, physical and mental well-being, and job satisfaction

sexual orientation

glass cliff

situation that women confront in which their leadership position is precarious

wonderlic ability test

takes only 12 min to complete, most widely used in hiring decisions. each test has 50 questions. measures both speed and power

new ________ has increased the scope of available jobs for those with disabilities

technologies

intellectual abilities

the capacity to do mental activities- thinking, reasoning, and problem solving

physical abilities

the capacity to do tasks that demand stamina, dexterity, strength, and similar characteristics

stereotype threat

the degree to which we are concerned with being judged by or treated negatively based on a certain stereotype

race

the heritage people use to identify themsleves

Diversity Management

the process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others

diversity in various ______ can hurt team performance, whereas in other cases it can facilitate performance

traits

sexual harassment

unwanted sexual advances and other verbal or physical conduct of a sexual nature that create a hostile or offensive work environment

__________ are less likely to be assigned challenging positions by men

women

sharing similar _______________ will help people work together

workstyles