Chapter 2 MIS

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

CKO

To manage relationships with your customers, you would use a(n) ________ system.

CRM

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

DSS

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

DSS

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

Decision-support

Using the Internet to buy or sell goods is called

E-commerce

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

False

For nonroutine decision making, senior managers rely on management information systems.

False

Identifying customers is a business process handled by the human resources function.

False

Most TPSs use sophisticated mathematical models or statistical techniques.

False

Operational managers use ESS primarily to solve specific problems.

False

You would use an MIS to help determine if your business should introduce a new product line.

False

All of the following statements regarding IBM Notes are true except which one?

It began as an e-mail and messaging client.

You would use a(n) ________ in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

MIS

________ enable management to make better decisions regarding organizing and scheduling sourcing, production, and distribution.

SCMs

Which of the following decisions requires knowledge based on collaboration and interaction?

Should we work with outside vendors on new products and services

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?

TPS

Global firms can collaborate from different locations at the same time using synchronous collaboration tools.

True

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

remote/colocated

The ________ function is responsible for identifying customers.

sales and marketing

Which level of the organization are ESS specifically designed to serve?

senior management

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

supply-chain management system

MIS job growth is projected to be 50% greater than other jobs in the next five years.

True

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business.

True

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration.

Video conferencing

________ allows you to communicate with avatars using text messaging.

Virtual world

An example of a cross-functional business process is

creating a new product.

What is the most important function of an enterprise application?

enabling business functions and departments to share information

Which of the following is a firm's CPO responsible for?

ensuring that the company complies with existing data privacy laws

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

Which of the following systems is designed to support organization-wide process coordination and integration?

enterprise applications

Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface?

executive support systems

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

extranet

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

the Internet and networking technologies

All of the following are reasons for the increased business focus on collaboration and teamwork, except for

the need for more efficient work hierarchies.

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

the time/space collaboration and social tool matrix

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?

time zones

A(n) ________ is typically a major source of data for other systems.

transaction processing system

An organization's MIS and DSS supply an ESS with summarized information.

true

DSS use internal information as well as information from external sources.

True

To forecast trends in your supplier's industry that could affect your firm over the next five years, you would use a(n)

ESS

An inventory control system is an example of an MIS.

False

You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

TPS with MIS capabilities

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

True

A key word in social business is "conversations."

True

An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams.

True

An organization's MIS and DSS supply an ESS with summarized information.

True

DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance.

True

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

Which of the following is not a business benefit of collaboration?

improved compliance with government regulations

FWO's use of SharePoint for project management is an example of using information systems to achieve which business objective?

improved decision making

Executive support systems are information systems that support the

long-range planning activities of senior management.

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of

management information systems.

An information systems manager

manages data entry staff

A business process in the ________ function is producing bills of material.

manufacturing and production