chapter 2 quiz

You are an IT technician for your company. One of your employees has a computer that continually reboots when it is powered on. He has asked you to fix it. You suspect that the power supply may be failing. Which of the following is the BEST way to determine whether the power supply is causing the reboots? 1. Use a multimeter to test the power supply. 2. Replace the power supply. 3. Listen for POST code beeps to determine the error's cause. 4. Verify that the fan on the power supply is spinning.

Use a multimeter to test the power supply.

A technician is troubleshooting a computer that doesn't start up correctly. Which of the following tools could the technician use to troubleshoot the computer? (Select TWO). 1. POST Card 2. Loopback plug 3. Tone generator and probe 4. Three-pronged parts retriever 5. Known good spares

1. POST Card 2. Known good spares

Which tool would you use to grab and lift small objects? 1. IC extractor 2. 3-prong holder 3. Multimeter 4. Cable tester

3-prong holder

Which of the following tools can help prevent damage when working with computer components? 1. Tone generator and probe 2. IC insertion and extraction tool 3. Antistatic pad and wrist strap 4. Three-pronged parts retriever

Antistatic pad and wrist strap

You have just installed a new USB card reader in your Windows computer. Every time you perform a certain action using the card reader, you get an error message that you've never seen before. Which of the following actions should you perform FIRST? 1. Uninstall the device and then reinstall it. 2. Install the device on another computer. 3. Check the manufacturer's website for information about the error. 4. Replace the card reader with a new device.

Check the manufacturer's website for information about the error.

As an IT technician for your company, you have been notified that the Windows domain does not seem to be functioning properly. Being familiar with domains, you are fairly confident you know what the issue is. But just to be safe, you take the applicable time to gather additional information and to identify what, if anything, has changed. Which of the following is the BEST next step? 1. Determine the appropriate fix. 2. Identify what has changed. 3. Gather information. 4. Create a hypothesis. 5. Implement the fix.

Create a hypothesis.

You are the manager in charge of maintaining desktop computers. A user reports that she can't turn her computer on. After some investigation, you find that the power supply is malfunctioning. Which of the following actions should you perform NEXT? 1. Create an action plan. 2. Determine whether escalation is required. 3. Fix the problem. 4. Document the problem.

Create an action plan.

You suspect that the power supply in your desktop PC is failing. You want to use a multimeter to test the power supply. Which multimeter setting should you use? 1. Watts 2. AC volts 3. DC volts 4. Ohms

DC volts

You are a first line desktop support technician. A user reports that he cannot access several network files. After some investigation, you determine that the problem is with a network server. Which of the following actions should be performed NEXT? 1. Determine if escalation is needed. 2. Create an action plan. 3. Document the problem. 4. Fix the problem.

Determine if escalation is needed.

A user reports that he can't send print jobs to a specific printer. You are able to reproduce the problem on the user's computer. Which of the following actions should you perform NEXT? 1. Establish a plan of action. 2. Determine if escalation is necessary. 3. Establish the most probable cause. 4. Determine whether anything has changed.

Determine whether anything has changed.

A user reports that the projector in the conference room has display issues when it is connected to his laptop. After identifying the cause and completely resolving the issue, the projector displays the images perfectly both on his laptop and on the projector. Which of the following troubleshooting strategies should be performed NEXT? 1. Test the solution. 2. Document the solution. 3. Establish what has changed. 4. Identify the problem.

Document the solution.

A user sends a print job to a network printer, and it prints page after page of random characters. He calls the help desk, and a technician discovers that the wrong printer driver had been loaded on the user's workstation. The technician loads the correct driver, verifies that the system works correctly, and documents the resolution. Which of the following actions should the technician perform NEXT? 1. Write an email to the user's supervisor and insist that he train his employees on how to use the network printer. 2. Formally close the incident in any job tracking tool. Disable the network printer until users learn to use the correct drivers. 3. Upgrade to a newer printer that uses embedded drivers. 4. Educate the user as to how the problem was resolved and verify that they are satisfied with the results.

Educate the user as to how the problem was resolved and verify that they are satisfied with the results.

You are removing screws within a computer, but several have fallen into places you can't reach. Which tool would help retrieve the small screws? 1. Screwdriver 2. Needle-nose pliers 3. IC extractor 4. Extension magnet

Extension magnet

As an IT technician for your company, you are in the process of setting up several servers in your network. During the process, one of the servers is misconfigured and is, therefore, having trouble synchronizing information with the other servers. Which of the following is the BEST next step? 1. Identify what has changed. 2. Implement the fix. 3. Determine the appropriate fix. 4. Gather information. 5. Create a hypothesis.

Gather information.

While you are answering help desk calls, a field customer calls and complains that he cannot print to a workgroup laser printer. Which of the following should be the first question you ask? 1. Have you rebooted and chosen safe mode? 2. Have you ever printed to that printer? 3. Have you rebooted the printer? 4. Have you checked the cables?

Have you ever printed to that printer?

Which tool would be the best choice for removing and replacing the motherboard BIOS chip? 1. Needle-nose pliers 2. IC extractor 3. Screwdriver 4. Combination ratchet

IC extractor

You are responsible for managing client workstations for your company. A frantic user calls you one morning exclaiming, "Nothing is working!" Which of the following actions should you perform FIRST? Establish a theory. 1. Find out what has changed. 2. Identify the problem. 3. Back up the system. 4. Establish a plan of action.

Identify the problem.

Which of the following is a benefit of good documentation? 1. It saves time and money in troubleshooting problems. 2. It eliminates the need to troubleshoot problems. 3. It reduces hardware maintenance. 4. It reduces hardware replacement requirements.

It saves time and money in troubleshooting problems.

A printer is behaving erratically, and you suspect a faulty parallel port. Which tool can you use to test the parallel port? 1. Ammeter 2. Cable tester 3. Multimeter 4. Loopback plug

Loopback plug

Your workstation is unable to communicate with any other computer on the network. Which of the following tools should you use to test the network card's abilities to send and receive signals? 1. Cable tester 2. Ohmmeter 3. Loopback plug 4. Multimeter

Loopback plug

Which tool would you use to measure electrical properties such as voltage, amps, and resistance? 1. Multimeter 2. Cable tester 3. IC extractor 4. Mini electronic combination wrench set

Multimeter

Which of the following tools is specifically designed to test the DC voltage on a hard disk drive power connector? 1. Loopback plug 2. Cable tester 3. Power supply tester 4. Multimeter

Power supply tester

A user reports that her monitor has stopped working. While troubleshooting the issue, you discover a bad video card in the system. You replace the card and connect the monitor cable to the card. Which of the following actions should you perform NEXT in your troubleshooting strategy? 1. Implement preventative measures. 2. Explain what you did to fix the problem. 3. Document the solution. 4. Test the solution.

Test the solution.

You need to trace the route that a Cat 6 UTP cable takes through the ceiling and walls of your building. Which tool should you use? 1. Cable tester 2. Multimeter 3. Loopback plug 4. Tone generator

Tone generator

A maintenance worker accidently nicks a bundle of network cables routed to multiple wall jacks in a conference room. Only one of the cable's wires are severed. A technician is tasked with replacing the cable. Which of the following tools would the technician MOST likely use to identify which wall jack connects to the severed cable? 1. Loopback plug 2. Cable stripper 3. Multimeter 4. Tone generator and probe

Tone generator and probe

A user reports that her system is running slow when saving files. You determine that you will need to upgrade her hard disk. You identify the components that are required and schedule the repair for later that afternoon. Which of the following steps have you forgotten in your troubleshooting process? 1. Create an action plan. 2. Implement the solution. 3. Verify system functionality. 4. Perform a backup.

Perform a backup.

A user reports that he is unable to access data on an external hard drive. You investigate the problem and determine that the USB cable connection to the hard drive is damaged. You replace the cable. Which of the following actions should you take NEXT? 1. Determine if escalation is necessary. 2. Document the problem and solution. 3. Create an action plan. 4. Test the solution.

Test the solution.

Which of the following BEST describes the purpose for which loopback plugs are used? 1. Grabbing and lifting small objects. 2. Removing broken pins within sockets. 3. Connecting computers together without using network cards or modems. 4. Testing ports by returning output signals as input.

Testing ports by returning output signals as input.