Chapter 2 SmartBook (Operation Management)
What is the main determinant of productivity?
Technological improvements
Productivity:
measures output relative to input. measures the effective use of resources.
The ratio of "feet of fence painted" to "number of labor hours" is a ______ of productivity.
partial measure
Which of the following statements is true?
Supply chain strategy should align with the overall business strategy.
Which of the following statements is true?
Supply chain strategy should cover all aspects of a company's supply chain.
Which of the following statements is/are correct?
A company's mission is the foundation for its goals, which provide detail and scope for the mission. A mission statement specifies the purpose of an organization.
Which of the following statements is/are correct?
A company's reason for existence is laid out in its mission statement. Strategies are ways to achieve a company's goals.
Which of the following is/are possible external factors that may affect businesses?
Competition Markets
What is the first step in managing and controlling an operation?
Develop productivity measures
Which of the following is/are possible external factors that may affect businesses?
Economic conditions Competition
Which of the following is true of a time-based strategy?
It focuses on reducing the time required to accomplish various activities.
When organizations use a low-cost, high-volume strategy, what is the impact on variety of products offered to the customer?
It is lower
Which of the following are factors that always decrease productivity? (Check all that apply.)
Labor turnover Computer viruses
Which of the following is/are reason(s) some organizations fail?
Not focusing enough on process design and improvement. Failure to correctly identify customer wants and needs.
Which of the following statements is not true?
Operations strategy deals with things like financing, costing, and product development.
Which of the following statements is true?
Operations strategy is used to guide the operations function.
Which of the following statements is/are true?
Order winners are characteristics that make products/services more appealing than those of the competition. In the future current order qualifiers may become order winners or vice versa.
Which of the following statements about productivity measures is true?
Partial productivity measures are most useful for operations. A company may use a variety of different productivity measures.
Which of the following statements about service productivity is/are true?
Process yield can be used to measure service productivity in certain situations. Service productivity is often more difficult to measure than manufacturing productivity.
Which of the following statements is/are true about productivity?
Productivity is often expressed as a ratio of outputs to inputs. Productivity measures the effective use of resources.
Two factors that tend to have universal strategic operations importance. What are they?
Quality Time
Which of the following statements is always true?
Quality-based strategies focus on improving quality.
Which of the following statements is always true?
Quality-based strategies have a variety of possible motivators.
What are the impacts of a strategy to offer a wide variety of products or services, or to perform customized work?
Reduces the ability to compete on price Substantial supply chain variations The matching of supply to demand is more difficult
Which of the following statements is/are true about SWOT?
SWOT can be seen as the link between organizational and operational strategy. SWOT analysis has both an internal and an external focus.
Which of the following are possible steps a company can take to continuously improve productivity?
Set reasonable improvement goals. Take a systems view point to ensure changes impact the system as a whole. Measure productivity of all operations.
Which of the following are factors that improve productivity? (Check all that apply.)
Standardization Technological improvements
Which of the following statements is/are true?
Strategies are plans to accomplish goals. Tactics are actions taken to accomplish strategies.
Which of the following statements is true?
Time-based strategies reduce costs by reducing the time required to complete tasks.
Which of the following is/are reason(s) some organizations fail?
Underestimating the importance of internal communication and cooperation between functional areas. Not investing enough in necessary capital or human resources.
Tactics are the methods and actions taken to accomplish
strategies
Tactics are:
the methods and actions taken to accomplish strategies
