Chapter 2.4.3 Practice Questions

Which part of the change management process specifies how you will return affected systems to their original state if your implementation fails? Backout plan Purpose Scope Risk analysis

Backout plan

You are filling out a change order form. Toward its end, you explain how you will return affected hardware and software to its original state if the change fails. What is this plan called? System image plan Backout plan Rollback plan Risk analysis

Backout plan

Which documents are generally finished and approved before a project begins? (Select three.) Risk Assessment Change order form Slide presentation Customer acceptance checklist Budget Project plan Analysis spreadsheet

Budget Risk Assessment Project plan

Who needs to approve a change before it is initiated? (Select two.) Sales rep Customer Marketing director Change board Regional rep

Change board Customer

As a systems engineer for a large retail corporation, you have filled out a change order form to replace the laptop computers that sales reps use on the road with business tablets that are much more durable, provide both touch and keyboard options, and are more portable and easier to use when working with clients. The request has been forwarded to the change board, which is reviewing the change order form with you. One of the board members asks if this change will impact plans to move more of the business online to reach customers directly. Which of the following questions does the board member really want answered? What are the desired deliverables? How does this change fit with company's current strategic focus? What is the scope of the requested change? What are the desired outcomes?

How does this change fit with company's current strategic focus?

Which part of the change management process asks how the project will align with the organization's current mission and strategy? Purpose of the change Scope of the change Change implementation Plan for the change

Purpose of the change

Arrange the standard change order form information on the left in its standard presentation order on the right. (Not every answer will be used.) Proposal to the customer Explanation of changes already made Scope of the change Backout plan Risk analysis Proposal to the CEO Change board membership Purpose of the change

Purpose of the change Scope of the change Risk analysis Backout plan

Which section of a change order form would include the desired outcomes of a project? Scope of change Backout plan Risk analysis Purpose of change

Scope of change

Who does the term responsible staff member refer to? The person who should be the primary contact person for the project. The person who is responsible for performing most of the project work. The person responsible for approving the request. The person responsible for submitting the request.

The person who should be the primary contact person for the project.

You work for a company that provides payroll automation software to its clients. You are creating a program that will automate payroll tasks for small businesses with few employees. You are on track to meet your deadline for the project, and you anticipate having a lot of money leftover in the project budget. Mid-project, you receive a call from the human resources manager at MakeStuff, a company that will use the small-business payroll software. The manager informs you that MakeStuff has decided to offer its employees a 401k investment option and asks whether the small-business payroll program can automatically manage 401k investments. Currently, the project plan does not include that function, but you believe making the addition would be valuable to your business. You are worried about requesting permission to add this functionality for two reasons. First, the deadline for this project is very close, and it cannot be moved. Second, you have created software that automates flexible savings account management, but you haven't automated 401k investments before, and you know they are more complicated. You must fill out a change order form to request this change. Select the best option for each portion of the form. Purpose of Change Scope of Change Plan for Change Risk Analysis Backout Plan

To provide every client using the sof Add 401K management to the payroll Request to hire ontractors to implement Using ontractors could result in going Back up the program and data before