Chapter 3: Communication & Culture
You have gone to Japan to meet with another manager to discuss potential directions for the company. The other manager is Japanese and is slightly higher than you on the company ladder. During this meeting, the other manager makes a suggestion that you do not agree with. How should you respond?
"that's an interesting idea, but I think something else might work better"
countries that have a strong need for rules and consider deviant people dangerous are ________
uncertainty avoiding
you are looking for signs as to whether a culture is a low context. Which of the following would be an obvious indicator of that fact?
use of the word "no"
Li works for a nonprofit agency that works to create awareness about veteran's issues. Her supervisor wants her to design a brochure about veterans with amputations and who have diminished use of their limbs. Her supervisor has specifically asked that Li use appropriate language when referring to veterans in this category. Which of the following terms should Li utilize?
veterans with disabilities
Gloria is planning a trip to China. She is reading books about Chinese culture and watching Chinese films and took a course on Chinese history. Gloria is improving her intercultural communication competence through __________.
active strategies
Which of the following is an essential component of intercultural communication competence?
ambiguity acceptance
you see a person in a wheelchair crossing the street with a heavy bag of groceries. It looks like she might need some help. What would be the most appropriate action to take?
ask if she needs assistance, and then help her if she needs it
when communicating with a person with a disability, you should _______
ask questions when you're unsure of what to do
Juan comes from an uncertainty-avoiding culture. As a result, Juan may have difficulty ________
being away from home for long periods of time
Betty is a 65-year-old retired mechanical engineer who now lives with her daughter. Before, Betty was relatively independent and did everything for herself. Now, her daughter insists on doing everything for Betty, including paying her bills and doing the grocery shopping. This week, Betty's daughter is on vacation, and Betty's bills are due. Instead of paying the bills herself, Betty asks her son to help her. Which of the following reasons best explains why Betty did not take care of the bills herself?
betty doesn't perceive herself as capable of taking care of the bills
Carl has just graduated from college. He's come to Chicago from his home state of Georgia for an interview with a major corporation. He is up against three other equally qualified candidates. One is an African American man from New Jersey while the other is a Hispanic woman from Iowa. Carl is of European descent. All candidates interviewed fairly well. In the end, the candidate from Iowa was hired by the corporation. What reason may best explain why Carl did not get the job?
carl is from georgia and has a southern accent
which of the following is and example of coculture?
children of immigrants who are immersed in american culture while still identifying with the customs of their parents' homeland
If one claims membership in a social category, such as LGBTQ, that is part of an encompassing group, he or she is part of a(n) __________.
coculture
Cultures that place great value on family, duty, order, and hierarchy are considered __________.
collectivistic
Marcus shows great respect and devotion to his extended family. He feels that it is his duty to take care of them and make sure that they have security as they get older. It is likely that Marcus comes from a(n) __________.
collectivistic culture
if you are part of a high power distance culture, there is a good chance that you could also be part of a _______
collectivistic culture
masculine cultures value ______
competitiveness and independence
A culture where men and women share equal responsibility for household chores would most likely be considered______
cooperative
Feelings of confusion, disenchantment, loneliness, and homesickness following entrance into a new culture are collectively known as __________.
culture shock
which of the following best characterizes the relationship between culture and cocultures?
dominant cocultures strongly influence the leading features of the larger culture
you are interested in connecting with people of different backgrounds online. However, you don't want a lot of stress or confusion, nor do you want anyone to feel uncomfortable because of differences in status or appearance. The best online channel to use in this situation would be ________
according to the textbook, first-generation college students from working-class backgrounds may assimilate to the college environment by _________
engaging in self-censorship
Michael and Brooke are visiting France for the first time. While they enjoy visiting the museums and historical sites, they can't help but criticize the people and their culture. They specifically wished that more people would speak English and were troubled by the strangeness of French cuisine. Michael and Brooke's behavior best exemplifies __________.
ethnocentrism
according to researchers, the stress experienced by an individual while being introduced to a new culture indicates that the individual ______
has the potential to grow and adapt to that culture
Leticia asks Lourdes for her help with a case she is working on. Lourdes does not have the time to help Leticia but does not want to offend her by saying no. Instead, she suggests that her coworker, Belinda, may be interested in learning more about the case Leticia is working on. Based on her response, Lourdes most likely comes from a _________.
high context culture
silence is most valued in _______
high context cultures
mario recently came to the united states through a study abroad program and currently works in the financial aid office at hsi college. The other day his supervisor asked him for his opinion about the office filing system. Mario felt uncomfortable with this question and responded by saying, "whatever way you want it, that's fine by me." It is likely that Mario come from a __________
high power distance culture
If you were to say that all older people have trouble hearing, you'd be engaging in __________.
stereotyping
when a person makes exaggerated generalizations about a group, he or she is engaging in
stereotyping
someone who is male but identifies as a woman would likely consider themselves to be ________
transgender
culture can be best understood as ________
the language, values, beliefs, and traditions shared and learned by a group of people
People from an uncertainty-accepting culture would be more likely to __________.
tolerate people who don't fit the norm
______ relates to physical appearance while ________ relates to cultural factors.
Race; ethnicity
individualistic cultures value _______
Self-Reliance
Which of the following is an accurate statement about culture?
Sometimes greater differences exist within cultures than between cultures
which of the following best reflects the relationship between salience and intercultural communication?
individuals must see themselves as different for intercultural communication to take place
a diverse group of children happily play together in the park. They all recognize that they speak different languages and come from different ethnic backgrounds. This interaction is an example of _______
intercultural communication
Jerry is visiting China for the first time. Jerry only speaks English and feels uncomfortable about the idea of visiting rural areas where they mostly speak Mandarin. Nevertheless, Jerry decides to visit a small village outside of the city. When visiting the village, Jerry avoids interacting with anyone directly unless they speak English. Jerry goes back to the city feeling bored and unfulfilled by the time he spent in the village. What likely prevented Jerry from having a more positive experience?
jerry was being ethnocentric
which of the following best exemplifies the contact hypothesis?
john grew up traveling and spending time with people around the world. he now has positive attitudes and good relationships with people of many different cultures
Laura is talking to her grandma on the phone. She says loudly and slowly in a sing-song voice: "Oh, Grammie, you're so cute. Now, make sure to take out the doggie later. You don't want him to have a poopy on the floor. He'll have to go to the bathroom. Remember, take him out." Which of the following best explains why Laura is speaking to her grandmother in this manner?
laura assumes grandma has trouble communicating because of her age
Which cultures believe in minimizing the differences between social classes?
low power distance
which of the following conclusions may be suggested by media depictions of older people?
older people lack enjoyment in their lives
competent intercultural interaction will be difficult if the communication is not
open-minded
every saturday, terry meets her friends at the local coffee house. terry is of european decent while her friends are latina. if cultural differences are salient, terry would be considered part of an ________
out-group
Noticing the behaviors of members of another culture for the purpose of acquiring culture-specific information is known as
passive observation
an unfairly biased and intolerant attitude toward others who belong to an out-group
prejudice
Unfairly biased and intolerant attitudes toward others are known as __________ while _________ is the attitude that one's own culture is superior to others.
prejudice; ethnocentrism
For intercultural communication to take place, cultural differences must be __________.
salient
Which of the following is valued in a high-context culture?
social harmony
individuals will be more likely to have a positive intercultural attitudes and relationships if they _______
spend time with people of different backgrounds
