Chapter 3 Listening

What are the 3 main types of listening?

Active Listening, Informational Listening, Critical Listening

List 5 ways to become an active listener. Be able to discuss these in class or on a test.

Find and organize the speaker's main ideas., Mentally summarize what the speaker is saying. Echo the speaker's meaning. Echo the speaker's expresses or implied feelings. Ask questions to elicit further clarification.

What 5 steps occur in the act of listening?

Hearing, Interpreting, Evaluating, Remembering, Responding

What is meant by active listening?

In active listening, you engage your mind and listen for the speaker's meaning. It expresses respect for the other person and for his or hers ideas and opinions.

What is meant by critical listening?

In critical listening, you analyze, evaluate, and draw conclusions about the speaker's ideas. It is used in formal situations, especially when listening to persuasive messages.

What is meant by creative listening?

It is a type of active listening where you listen and use your imagination simultaneously.

What is meant by empathetic listening?

It is a type of active listening where you use the steps of active listening to seek emotional rather than intellectual understanding of the speaker.

What is meant by inductive reasoning?

It is when the speaker identifies facts and link them together to support a specific conclusion.

What is meant by listener barriers?

Listening barriers are internal or psychological. They begin with the listener.

List 5 examples of speaker barriers. Be able to discuss these in class or on a test.

appearance, manner, power, credibility, message

List 7 common logical fallacies for which you should listen. Be able to discuss these in class or on a test.

begging the question, card stacking, false premises, glittering generalities, false generalizations, non sequitur, testimonial

Other than information, for what can we learn to listen when people are communicating with us?

emotions, attitudes, goals and hidden agendas, thoughts, ideas, and opinions

What is the definition of propaganda?

form of persuasion that discourages listeners from making an independent choice by stating opinions as though they are accepted truths.

List 3 examples of external barriers. Be able to discuss these in class or on a test.

noises, other stimuli, information overload

List 5 things to which you should pay attention when listening critically. Be able to discuss these in class or on a test.

source credibility, attitude, speaker's goal, content, reasoning

List 6 common propaganda techniques. Be able to discuss these in class or on a test.

transfer, bandwagon, name calling, loaded words (language that evokes strong feelings and attitudes in the listener that sway an argument, stereotypes, posing arguments as either/or choices

What is meant by speaker barriers?

These are barriers that begin with the speaker.

What is meant by an external barrier to listening?

External barriers begin outside the speaker and the listener, usually surrounding the environment.

What are 3 things that you can do to improve your listening habits?

Ask for clarification, Mentally summarize the speaker's main points, Take notes

List 5 examples of listener barriers. Be able to discuss these in class or on a test.

Boredom, Laziness, Waiting to Speak, Opinionatedness, Prejudice, Lack of Interest

What is meant by cultural barriers?

Cultural barriers are learned responses that predispose one to see things a particular way.

What are 4 types of barriers to listening?

External Barriers, Listener Barriers, Speaker Barriers, Cultural Barriers

List 5 examples of cultural barriers. Be able to discuss these in class or on a test.

Prejudice, Speaking style, Source credibility, Nonverbal communication, Accents

What does the statement "people hear what they want to hear" mean?

People can be very opinionated. They will sometimes block out what offends their opinion. Strong attitudes, or opinionatedness, hinder listening.

What are the steps of informational listening?

The first step is finding the main ideas. Then you can figure out the speaker's purpose in telling them to you.