Chapter 4 Nonverbal Communication Skills

In most Western cultures, the typical period of time that is comfortable for holding eye contact is 5 to 10 seconds

5-10 seconds

Refers to the manner or clarity in which verbal messages are delivered

Articulation

Nonverbal communication cues that send powerful messages through gestures, vocal qualities, manner of dress and grooming are known as

Body language

Which of the following is an example of negative nonverbal behavior?

Casual unkempt appearance

Nonverbal communication gives no room for misinterpretation of the cues used by different people.

False

Verbal messages consist of such things as movements, gestures, body positions, vocal qualities, and a variety of unspoken signals sent by people.

False

When in doubt about your message meaning, people tend to believe words spoken.

False

When messages are transmitted between two people during communication, verbal messages are likely to contradict or override nonverbal signals.

False

In a board meeting, the chairman says John is the pineapple of hard work". He obviously meant the word pinnacle and not pineapple. This is an example of

Malapropism

The scientific study of relationships between sign, symbols, and words and their meaning is called

Semantics

Which of the following is a problem associated with nonverbal cues

They are likely to be misinterpreted

Nonverbal communication cues that send powerful messages through gestures, vocal qualities, manner of dress and grooming is called boy language.

True

The key to reading body language is to realize that your interpretation should be used only as an indicator of the true meaning.

True

Pitch, volume, rate, quality, articulation and other attributes are known as

Vocal cues