Chapter 4 - Quiz Results
which two types of data should be backed up before troubleshooting a computer for a customer?
Internet Explorer favorite files documents that are created by the customer
an employee mentions that opening a large document file is taking longer than usual. The desktop support technician suspects that there might be a fault in the hard disk. What should the technician do next?
backup the user data from the workstation
a customer reports that recently several files cannot be accessed. The service technician decides to check the hard disk status and the file system structure. The technician ask the customer if a backup has been performed on a disk and the customer replies that the backup was done a week ago to a different logical partition in the disc. What should the technician do before performing diagnostic procedures on the desk?
backup the user data to a removable Drive
which task should be part of a hardware maintenance routine?
check for and secure any loose cables
which cleaning tool should be used to remove the dust from components inside a computer case?
compressed air
a user reports that images on a computer display or distorted the technician sends an intern to look at the problem what could the technician tell the intern to check first that does not involve Hardware replacement or disassembly?
display settings
what task should be completed before escalating a problem to a higher-level technician?
document each test that was tried
during what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem?
document the findings, actions, and outcomes
what is part of creating a preventive maintenance plan?
documenting the details and frequency of each maintenance tasks
which negative environmental Factor does cleaning the inside of a computer reduce?
dust
which task should be performed on a hard drive as part of the preventative maintenance plan?
ensure cables are firmly connected
after it technician test the theory of probable causes, What two actions should the technician take at the testing did not identify an exact cause?
establish a new theory of probable causes Document each test tried that did not correct the problem
in which Step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?
establish a plan of action to resolve the problem and implement the solution
after a problem is identified, what is the next step for the troubleshooter?
establish a theory of probable causes
which procedure is recommended when cleaning inside a computer?
hold the CPU fan to prevent it from spinning and blow it with compressed air
what is the preferred method to remove a disc from an optical drive that fails to eject the disc?
insert a pin into the small hole on the front of the drive
what is the primary benefit of preventive maintenance on a PC?
it extends the life of the components
an employee reports that the output of a workstation display is distorted. The technician checks the manufacturer website and download the latest version of the video driver. After the video driver is installed, what should the technician do next?
open a video editing application to verify the video performance
a technician is called to an office where the computer is randomly rebooting which of the given components would most likely cause this issue?
power supply
what component is most suspect if a burning Electronics smell is evident?
power supply
a technician is performing Hardware maintenance of PCs at a construction site. What task should the technician perform as part of the preventive maintenance plan?
remove dust from intake fans
an employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?
run a full virus scan
what method should be used by a technician to determine the exact cause of a problem?
start and eliminate the quickest and easiest probable causes
a technician helps a customer to add a new 2GB Ram module to a workstation that currently has one 2 gigabyte RAM module installed. Three empty Ram slots are available. However, only two gigabytes of RAM is reported by the BIOS after the new Ram module is added. What are two procedures that the technician should perform to pinpoint or solve the problem?
test the new Ram module on another Workstation Make sure the new Ram module is seated properly
and user has opened a ticket that indicates that the computer clock keeps losing the correct time. What is the most likely cause of the problem?
the CMOS battery is loose or failing
an employee reports that each time workstation is started it locks up after about 5 minutes of use what is the most likely cause of the problem?
the CPU is overheating
on the production floor, a Furniture plant has laptops for process monitoring and Reporting. The production floor environment is around 80 degrees Fahrenheit. The humidity level is fairly high around 70%. Fans are mounted in the ceiling for air circulation. What dust is prevalent. Which condition is most likely to adversely affect a laptop that is used in this environment?
the Dust
what would happen if a PC that contains a power supply that does not automatically adjust for input voltage is set to 230 volts and attaches to an outlet in the United States?
the PC would not turn on
which two items could be used to help establish a plan of action when resolving a computer problem
the computer manual That computer repair history log
what is a symptom of a failing power supply?
the computer sometimes does not turn on
during the process of testing a theory of several probable causes to a problem, which should be tested first?
the easiest and most obvious
which component can be easily damaged by the direct spray of compressed air when cleaning inside the computer case?
the fan
a user has noticed that the hard drive LED on the front of the computer has stopped working. However, the computer seems to be functioning normally. What is the most likely cause of the problem?
the hard drive LED cable has come loose from the motherboard.
a vegetable canning plant uses laptops for monitoring of assembly lines. The production environment has an ambient temperature around 75 degrees Fahrenheit. The humidity level is around 30%. Noise levels are high due to the canning Machinery. The laptops are in a wooden box that tightly surrounds the laptop on three sides. Which factor is most likely to adversely affect a laptop that is used in this environment?
the laptop container
and user has just upgraded the CPU in a PC. After powering on, the computer boost but does not display the correct information about the new CPU while booting. What is the most likely cause of the problem?
the motherboard has incorrect bios settings
during the troubleshooting of a PC that will not boot, it is suspected that the problem is with the ram modules. The ram modules are removed and put into another PC, which successfully powers on. The ram modules are then put back into the original PC and it is now successfully powering on as well. What was the most likely cause of the problem?
the ram modules were not seated firmly
after a new PCIe video card is added, the computer seems to boot successfully but it will not display in a video. The computer was working properly before the new video card was installed. What is the most likely cause of the problem?
the safes email settings are set to use the built-in video adapter
a scientific Expedition team is using laptops for their work. The temperatures where the scientists are working range from negative 13 degrees Fahrenheit to 80 degrees Fahrenheit. The humidity level is around 40%. Noise levels are low, but the terrain is rough and wins can reach 45 miles per hour. When needed the scientist stop walking and enter the data using a laptop. Which condition is most likely to adversely affect a laptop that is used in this environment?
the temperature
and user has connected an external monitor to a laptop VGA port. What is the next step the user should take?
use a FN key along with a multi-purpose key to send video to the external display
what is the next step after a possible solution is implemented during a troubleshooting process?
verify the full system functionality and apply maintenance procedures
which step of the six-step troubleshooting process is where it technician would ask the computer user to print a document on a newly-installed printer?
verify. Functionality and, if applicable, Implement preventive measures
what is the best way to determine if a CPU fan is spinning properly?
visually inspect the fan when the power is on to ensure it is spinning
