Chapter 5
What is a class?
A class is a message recipient groups that each gets their own message.
What is a delegate?
A delegate can, so far as their security allows, view and respond to messages sent to the out-of-contact user.
What is a Pool?
A pool is a message recipient groups that shares one message.
What is reflex order?
A reflex order is the term for an order you place from the Results folder of In Basket in response to a result.
To find all messages in your In Basket regarding one patient: (Choose all that apply.) A) Open a workspace for the patient and look in the Opened Patients view of In Basket. B) Run a search in the In Basket that specifies the patient. C) Activate the patient's MyChart account. D) Click Patient Msg on the In Basket main toolbar.
A) Open a workspace for the patient and look in the Opened Patients view of In Basket. B) Run a search in the In Basket that specifies the patient.
Dr. Graphite reads a result message and wants to document his thoughts about it. How should he do that? (Select one.) A) Write a result note. B) Create an addendum. C) Use an EpicCare sticky note.
A) Write a result note.
A pool message in the In Basket has the green circle with a blue dash icon. What does it mean? (Select one.) A) Someone assigned you responsibility. B) You took responsibility. C) Someone else took responsibility. D) You put back responsibility.
C) Someone else took responsibility.
You are expecting a new Rx Request message, however you do not see an Rx Request folder. Why? (Select one.) A) I have an active Out of Contact Occasion set up. B) I rearranged my folder list. C) There are no Rx Request messages in my In Basket.
C) There are no Rx Request messages in my In Basket.
How do you specify the pool named EMC Peds when sending a message? (Select one.) A) pool EMC Peds B) pEMC Peds C) p EMC Peds D) EMC Peds pool
C) p EMC Peds
What is Card View?
Card View provides a way for end users to work through their most important tasks between appointments, doing it all from the schedule.
How do you place a reflex order?
Click Reflex on the Results folder toolbar and the order activity will open to order the medication.
How do you read reports and take actions on messages?
Click on the message in the in basket and the report/message will appear in the reading pane on the right.
How do you respond to my open charts messages?
Click on the quick note icon on the Inbasket Folder Toolbar and the Results Note window will open. Check the "Route Note To" check box and specify your recipient.
How do you respond to result notes messages?
Click on the quick note icon on the Inbasket Folder Toolbar and the Results Note window will open. Check the "Route Note To" check box and specify your recipient.
How do you respond to results messages?
Click on the quick note icon on the Inbasket Folder Toolbar and the Results Note window will open. Check the "Route Note To" check box and specify your recipient. Write your note and send.
True or False: If you get a result message for a urine culture, you can only place reflex orders for repeat urine cultures.
False
True or False: To see a legend for the icons in an In Basket folder, click the folder name, and then click on a message.
False
True or False: You can compose a letter to a patient in a result note.
False
What is message responsibility?
For messages sent to a pool of people the Green Icon indicates the person who owns responsibility of completing the task associated with the message.
When you have to mark a message as Reviewed instead of Done?
If there is no extra follow-up needed, mark the message is reviewed.
When you would create a reflex order?
If you had an order you needed to place from the Results folder of In Basket in response to a result.
When to send a class versus a pool message?
If you send it to a Pool everyone shares one message. If you send it to a Class everyone gets their own copy.
What is an In Basket?
In Basket is a secure, closed messaging system used for sending and receiving messages about patient care and billing needs within Hyperspace.
What is the Completed Work views?
Instead of having to run a search to find messages you inadvertently marked Done, use the Completed Work view to see all messages you completed in the last 30 days.
What are Sent Messages?
It's a inbasket view where outgoing messages are saved.
What are Attached In Baskets?
It's a view on the bottom left of your In Basket where you can read and take action on the messages for the person for whom you are the delegate.
What is a Result Note?
It's a way to add a note about a test result. You can add a note by clicking the Results Note button on the tool bar. The result note is filed with the order, so it appears in the order reports.
How do you set up an OOC?
On the In Basket main toolbar, click Out. In the Out of Contact workspace, click New. In the Out of Contact Occasion window select a reason. Enter a comment describing why you will be out. Enter the beginning and end dates. Clear the All Day check boxes to enter beginning and end times. Specify the delegate or Covering groups. A covering group is a list of users created by an administrator.
How do you find old messages by running an ad hoc search?
On the In Basket main toolbar, click Search to open the Message Search Report Settings window. To select only one or two options in a list, clear the entire list (clear the all check box), and then choose the desired options. After specifying your criteria, click Search. On the lower left of In Basket, click on the search results view.
How do you check into and out of pools?
On the In Basket toolbar, click "Edit Pools" button. To check in, select a check box. To check out, clear a check box next to the pool in the Edit Pools window.
How do you choose the type of message you want to send, compose the message including specifying a patient and recipients (individuals, classes, pools)?
On the In Basket toolbar, click the arrow next to New Msg and the select specialized message types from the menu.
How do you find old messages by by using the Completed Work view?
On the bottom left of In Basket, click Completed Work inbasket view. Select a message. To move it back to its original folder, click Move to My Messages on the folder toolbar.
How do you manage your sent messages?
On the bottom left of In Basket, click on Sent Messages view. For sent messages you have no reason to keep, select them and click Remove on the folder's toolbar.
How do you act as a delegate?
On the bottom left of your In Basket, choose the Attached. In Baskets view. Read and take action on the messages for the person for whom you are the delegate. The system can be set up such that as the delegate works in that In Basket, the system creates an audit trail of the actions taken.
How do you write result notes (non-routed and routed)?
On the folder's toolbar, click Rslt Note. Write a note about this order's result. Whatever you write in the Result Note window will file to the order's (not the encounter's) documentation. If you want to also route this information to others as a Result Note Message select the Route note to check box above the Recipient field. To route to a pool, enter: p<space>name of pool or the name of the individual(s). The responsibility is automatically assigned to them. If you do not want to assign responsibility, click on the green ball to remove it. To file the note, click Accept. If you listed recipients, to file the note and send the message, click Accept and Route.
How do you navigate received messages in standard In Basket and Card View?
The My Messages view appears automatically. All of your available views are listed on the bottom left of In Basket. Click on the desired view. Different message views are only available if that type of message is present in your In Basket.
What is Out of Contact Occasion?
The Out of Contact (OOC) activity is used to designate delegates to cover an "out of contact occasion" for when clinical staff are out or unavailable.
Whats the difference between when to grant permanent access and when to set up an OOC?
The Out of Contact (OOC) activity is used to designate delegates to cover an "out of contact occasion" for when clinical staff are out or unavailable.
What's the difference between user-generated and system-generated messages?
The system generates messages about test results and messages to providers about their encounters that have been open too long.
Whats the difference between a result message and a result note message?
The text of all result notes is filed with the order, so it appears in the order reports in Chart Review.
What is a Result?
They are Incoming Result-Related Messages.
Why is message responsibility useful?
This feature is useful for types of messages that can lead to confusion as to who is expected to handle the message.
How do you interact with message responsibility (the green ball)?
To take responsibility for a message, either click the green ball with a question mark on it in the message list or click "Take" on the folder's toolbar. It will turn into a green ball with a plus sign on it. If someone else takes responsibility for the message the green ball will have a minus sign.
When you would enter recipients into a result note?
To transfer responsibility of a message.
True or False: To change the status of a message without responsibility, click Done or press DELETE.
True
True or False: To send a task-based message to a group, use a pool and not a class.
True
True or False: You can use a result note to send a message.
True
How do you work with permanent access as both a grantor and grantee?
You can give others access to your In Basket without setting up an OOC. On the In Basket main toolbar, click Attach. On the Grant Access tab of the window, specify users to whom you want to grant access. The grantee must accept the "invitation" to gain permanent access. On the In Basket main toolbar, click Attach. On the General tab of the window, list or look up the grantor's name in the Persistent Attachments field. The Attached In Baskets view now appears the bottom left of the grantee's In Basket.
What is it to grant access?
You can grant permanent access to your In Basket.
How do you change the status of a "Doned" message back to New?
You can move messages from Completed Work back to your In Basket, to work on later. On the bottom left of In Basket, click Completed Work and select a message. To move it back to its original folder, click Move to My Messages on the folder toolbar. Back in the original folder, click Refresh if the message does not appear right away.
How do you choose your view (My Messages, Sent Messages, etc.) in the inbasket activity?
You click the buttons on the bottom left corner of the activity.
What is the message status?
the message status is the state the message is in. E.G. New, Done, or Pending.
