Chapter 5

Active listening is focused and purposeful. undesirable when listening to public speeches. vague and abstract. a time-consuming one-step process.

A

Construction noise or competing conversations are examples of active listening. defensive listening. internal distractions. external distractions.

D

Daydreaming and fatigue are examples of external distractions. defensive listening. scriptwriting. internal distractions.

D

Listening distractions are not something a speaker needs to be concerned with. only experienced by poor listeners. external and internal. always external.

D

Listeners rarely pay attention to information that is associated with their experiences. information that is unrelated to their interests. information that they deem important. information that relates to their backgrounds.

B

Scriptwriters tend to concentrate on the speaker's motives. plan what they, not the speaker, will say next. know what the speaker will say next. focus on the speaker.

B

When actively listening, a person should concentrate on the speaker's body language. take note of the speaker's key points. take into account only the conclusion. ignore the speaker's words altogether.

B

in order to deal with a sudden distraction while you are giving a speech, you might minimize your response and proceed as soon as possible. ignore any interruptions or audience reactions. speak softly so listeners will have to listen more carefully. refuse to continue until the distraction is removed.

B

Active listeners apply the same goals to every speech. ignore the speaker's nonverbal cues. usually set listening goals and listen for main ideas. are often distracting to other listeners.

C

Paying attention to information that is important to us, being interested in information that touches our own experiences and backgrounds, and sorting and filtering new information based on what we already know are key elements of attentive perception. simplistic perception. selective perception. imaginative perception.

C