Chapter 5 Assignment

1. mission statement 2. vision statement 3. mission statement 4. values statement 5. vision statement 6. mission statement 7. values statement 8. vision statement 9. values statement 10. mission statement 11. values statement 12. vision statement

1. Describes the image the organization wants to project 2. Inspires enthusiasm and encourages commitment 3. Illuminates the organization's attitude toward its employees 4. Is intended to guide all of the actions in the organization 5. Is easily understood and well-articulated 6. Outlines the organization's customer base 7. Expresses the company's worldview 8. Is appropriate for the times and for the organization 9. Limits itself to a small number that employees can recall when making decisions 10. Articulates the geographical locations where the company competes 11. Unchanging; As applicable in 100 years as it is today 12. Reflects high ideals

Rank the options below:

1. Establish the mission and vision 2. Assess the current reality 3. Formulate the grand strategy & strategic, tactical & operational plans 4. Implement the strategy 5. Maintain strategic control

1. attainable 2. target dates 3. measurable 4. results-oriented 5. specific

1. Goals should challenge us but should also be doable. Bethany tries to motivate her personal training clients by telling them she wants them to increase the weight they are lifting by 500%! 2. Goals should include a clear time frame for completion. In early September, Lars tells his team they have until December 1st to devise a new cost reduction plan. 3. Goals should be quantifiable in some way. Tiana tells her auto salespeople that she expects them to close at least three new car sales per month. 4. Goals should somehow be linked to the organization's mission. Quinn's company is very customer-focused. She wants her customer service staff to decrease the time it takes to resolve a customer complaint by 10%. 5. Goals should be unambiguous and not vague. Dylan tells his interns that he would like for them complete their data entry work more efficiently.

1. Mission Statement 2. Vision Statement 3. Strategic Planning 4. Tactical Planning 5. Operational Planning

1. His company makes professional-quality products that are accessible to the recreational angler. 2. The company wants to provide a chance for every person to reach his or her highest fishing potential without sacrificing their retirement savings to do it. 3. To grow the company by 50% over the next five years 4. Her department plans to introduce 10 revolutionary new lures to the company's already exciting lineup of products over the next two years. 5. Project managers have the designs complete now and are working to streamline the production tools to maximize efficiencies and thus bring costs down.

1. program 2. rule 3. procedure 4. single-use 5. project 6. standing 7. policy

1. This plan encompasses a wide range of activities or projects. 2. This plan designates a specific required action. 3. This plan outlines a set response to particular problems or circumstances. 4. This plan is used for activities that are not likely to be repeated again. 5. This type of plan is smaller in scope and less complex. 6. This plan is best for activities that occur over and over again. 7. This plan gives a general idea of how to respond to a designated situation.

Which of the following would be an effective SMART goal for Domino's wedding registry?

Each Domino's location will cater at least six weddings by the end of next year.

When Domino's listens to what customers want, to gauge their likes and dislikes as well as new products they might be craving, Domino's is engaging in which stage of the planning and strategic management process (Figure 5.1)?

assess the current reality

Domino's introduced salads at one-third of its stores to test their performance before rolling them out to all stores. The launch of salads at these select stores represents which step of the planning/control cycle (Figure 5.5)?

carry out the plan

Once Domino's decided to offer salads, it partnered with Ready Pac Foods to offer each Domino's pizza location prepackaged salads. What type of planning would each location be doing in anticipation of receiving the prepackaged salads?

operational planning