Chapter 5 Study Questions
All of the following our individual strategies for managing diversity except A. Diversity training B. Tolerance C. Communication D. Empathy E. All of these
A
Anthony is comparing the quality of an $800 personal computer to one that cost $1634 this is an example of the ___of quality A. Relative nature B. Absolute nature C. Conformance dimension D. Price dimension E. None
A
Differences in _____ do not contribute to workforce diversity A. Occupation B. Age C. Gender D. Ethnic heritage
A
Reasons for downsizing and cutbacks include which of the following? A. too many employees B. efficient facilities C. managers better educated in operations D. All E. None
A
When an organization encourages employees to organize ethnic networks, and a senior mentor is provided to act as a group adviser, this is an example of A. An organizational strategy to manage workforce diversity B. Workplace democracy C. An individual strategy to manage workforce diversity D. Diversity training E. None of these
A
Which of the following best describes the relationship between productivity and quality? A. They are directly related B. They are indirectly related C. They are inversely related D. They are not related E. None of these
A
______ Is an effective approach to stimulating Innovation with an a large firm A. Intrapreneurship B. Entrepreneurship C. Downsizing D. Ethnicity E. None
A
ALl of the following were identified in the text as challenges faced by today's and tomorrow's managers except: A. global competition B. Increasing government regualtion C. diversity in the work force D. productivity E. Quality
All of the above
ALl of the following are true statements about government regulation except A. free markets are characterized by little to no government regulation B. IN the united states there has been a trend toward increasing government regulations C. the United states is a free market economy D. ALl of these
B
All of the following are examples of firms in the service sector except A. An accounting firm B. An oil refinery C. A restaurant D. An insurance company E. All of these
B
Ownership challenges have become particularly important as a result of A. The growing size and strength of unions B. The emergence of the mutual fund market C. The rise of the service sector in the U.S. economy D. All of the above E. None of the above
B
Which of the following is not a reason suggested by the text for increasing diversity? A. CHanging demographics B. DOwnsizing C. Legislation D. Globalization E. Improved quality of workforce
B
Which of the following is true as regards the U.S. service sector? A. It is not as important as manufacturing B.It provides some sort of utility for cusomers C. It has been a fairly stabe component of the U.S. economy for over half a decade D. All E. None
B
Which of the following our competitive challenges of managers? A. Productivity and quality B. Technology and automation C. Innovation and intrapreneurship D. Global competition E. None of these
B
___ challenges faced by managers are those that reflect the judicial context in which an organization operates A. Social B. Legal C. Economic D. Ethical E. Workplace democracy
B
____ is a measure of how much is created relative to the resources used to create it A. Quality B. Productivity C.Ethnicity D. Innovation E. Technology
B
Corporate ownership challenges our part of what type of challenges of management A. Competitive B. Workplace C. Economic D. Legal and social E. None
C
The ultimate test of an organizations commitment to managing diversity is its A. policies and practices B. Ethnicity C. Cooprerate culture D. quality of diversity
C
Which of the following is incorrect as regards quality? A. It is related to productivity B. It can have both Absolut and comparative dimensions C. It is a measure of efficiency D. All of these
C
All of the following are examples of work place challenges of manager is presented in this chapter except A. Workforce diversity B. Employee expectations C. Workplace democracy D. Intrapreneurship
D
All of the following are legal and social challenges faced by managers presented in this chapter except A. Ethical standards of managers B. Governmental regulation C. Controversial environmental issues D. workplace democracy
D
All of the following statements are true about the service sector of the United States except A. The service sector has accounted for about 90% of all jobs since the early 1970s B. By 1990s the service sector was nearing 75% of America's gross national product C. The service sector includes such giant as AT&T and Walmart stores D. The service sector provides a tangible product for consumers
D
Quality is an important management issue because of A. Quality can be used as a basis for competition B. Enhancing quality lowers costs C. Improving quality tends to increase productivity D. Making higher quality products generally results in less waist E. all of these
D
Some of the major changes in the environment of management include: A. The development of new ans changing technology B. The emergence of global economy C. The rise of the service sector in the U.S. economy D. All of the above E. None of the above
D
The totality of features and characteristics of a product or service that determines its value to satisfy stated or implied needs is called: A. The needs of satisfaction index B. The operations effectiveness ratio C. The productivity/efficiency ratio D. Quality E. Redundancy
D
To become more efficient, organizations have increasingly A. Downsized B. Employed cutbacks C. Close plants, refurbished others and slashed payrolls D. All of the above E. NOne of the above
D
Which of the following challenges for contemporary management can be considered a cause of the other? A. quality and productivity cause cutbacks and downsizing B. Ownership causes globalization C. Ethics and responsibility causes downsizing and cutbacks D. globalization causes workforce diversity E. workforce diversity causes ownership
D
Which of the following is an example of a service business? A. Headland ag enterprises that provides consulting to agribusiness companies B. Agribusiness insurance services in West Des Moines Iowa C. Agribusiness management company that focuses on investing in agribusinesses D. All of the above E. None of the above
D
Which of the following is an issue of corporate ownership? A. The growth of institutional investing B. Hostile takeovers C. Workplace democracy D. The growth of institutional investing and hostile takeovers E. Hostile takeovers and workplace democracy
D
Which of these referred to purposely becoming smaller by reducing the size of the workforce A. Managing diversity B. Globalization C. Responding to service economy D. Downsizing E. None of these
D
All of the following are arguments for government regulation except: A. it is needed to keep larger firms from driving out weaker firms B. it is needed to support various laws C. it is needed to maintain a level of competition for the common good D. All of these
E
All of the following are competative challanges discussed in this chapter except: A. Productivity B. Innovation C. Intrapreneurship D. Entreprenuership E. All of the above
E
All of the following our arguments that have been proposed to explain how diversity contributes to competitiveness except A. The marketing argument B. The cost argument C. The creativity argument D. The problem-solving argument E. All of these
E
All of the following our dimensions of workforce diversity except A. Gender B. Age C. Sexual preference D. Ethnicity E.All of following
E
All of the following our organizational strategies for managing diversity except A. Policies and procedures B. Diversity training C. Language training D. Corporate culture E. All of these
E
Over the past 10 years, more than 50 percent f the promotions at the law firm of Smithers and Johnson have been of women to partners. This ten could be explained by: A. the firm's commitment to promoting women B. legislation C. an increase in the number of female lawyers D. affirmation action E. All of these
E
Which of the following are challenges facing managers today? A. Empowerment B. Diversity C. Productivity D. Ethics E. All of the above
E
Which of the following is (are) contemporary management challenges as described by the text? A. Managing diversity B. Downsizing C. Change D. Technology E. All of these
E
Which of the following is true as regards small businesses? A. They are relatively unimportant B. They are defined as businesses with 20 or less employees C. They have high survival rates D. All E. None
E
In 1990 the service sector accounted for about half of America's gross national product.
False
Language training is not an organizational strategy proposed to manage diversity.
False
Legal challenges of managers relate to prevailing social customs and mores.
False
Man organizations are concerned about diversity because demographics in the workplace have remained constant over the past few years.
False
Most managers believe that productivity and quality are inversly related.
False
A key issue today is the relationship between organizations and the natural environment.
True
A planned reduction in organizational size is known as downsizing.
True
Automation refers to the use of machinery to replace human labor as part of the transformation process.
True
By hiring the most qualified individual for the job, diversity can be increased in the workplace.
True
Cutbacks are reductions in the scope of an organization's operations.
True
Diversity exists in an organization when its members differ from one another in one or more important dimensions.
True
Having a diverse workforce will allow a company to better understand the markets it serves.
True
Identifying new uses for existing products and/or services is innovation.
True
In theory, free market economies re characterized by relatively little government regulation.
True
Interpreneurs are entrepreneurs who develop new businesses in the context of large organizations.
True
One of the challenges of today's and tomorrow's managers is the management of an increasingly diverse work force.
True
One type of ownership challenge for managers has been the growth of hostile takeover.
True
Some of today's important management challenges are managing diversity, change, globalization, and downsizing.
True
The cost argument proposes that diversity in the work force will actually reduce costs for the employer.
True
The judicial context in which an organization operates presents legal challenges to organization.
True
