Chapter 5: The Selection Process
The US Department of Labor and Statistics estimates the combined direct and indirect cost of hiring someone new can reach upwards of how much?
$40,000
Name external candidate hiring - advantages
-brings new talent into the company -can help an organization obtain diversity goals -new ideas and insight brought into the company
Name internal candidates hiring - disadvantages
-can produce "inbreeding" which may reduce diversity and difference perspectives -may cause political infighting between people to obtain the promotions -create bad feelings if internal candidate applies for the job and doesn't get it
Name external candidate hiring - disadvantages
-implementation of recruitment strategy can be expensive -can cause morale problems for internal candidates -can take longer for training and orientation
what are two ways the review process can be done in application and resume review?
-review of all resumes, then compiling a list of people the company would like to meet in person followed by comparing the list -another way is to rate each candidate and interview only those above a certain score
Name internal candidate hiring - advantages "hit the ground running"
-rewards contributions of current staff -can be cost effective, as opposed to using a traditional recruitment strategy -can improve morale -knowing the past performance of the candidate can assist in knowing if they meet the criteria
How many steps are there in the selection process? Name them.
5 1. criteria development 2. application and resume review 3. interviewing 4. test administration 5. making an offer
How many types of illegal interview questions are there and name them?
7 1. national orgin 2. age 3. marital status 4. religion 5. disabilities 6. criminal record 7. personal questions
How many different types of interviews are there ? Name them:
8 1. traditional interview 2. telephone interview 3. panel interview 4. information interview 5. meal interviews 6. group interview 7. video interviews 8. nondirective interview (sometimes called an unstructured interview )
sometimes ______________ or ________________are developed by organizations, which are completed online and include information about the candidate, education, and previous job experience
Application biographical information sheet
What does Zappos look for in company fit?
Customer service and the willingness of people to provide the best customer service and all aspects of the business
What are the steps in the hiring process that all individuals should be properly trained on?
Developing criteria reviewing resumes developing interview questions weighting the candidates
With test administration, what are some examples?
Drug test physical test personality test cognitive test reference checks credit report checks background checks
in human resources these are the knowledge, skills, abilities, and other personal characteristics that make a person successful on the job
KSAOs
these two things should also be a part of criteria development?
Personality and cultural fit
What would be an example of an unreliable test? And why?
Reference checks; because most candidates would not include a reference on their resume that might give them a poor review, making this a less reliable method for determining skills and abilities of applicants.
Most interviews consist of many types of questions, but they usually lean toward what two types of interviews?
Situational interview behavior description interview
Name an example of an actual resume scanning software that allows the HR manager to include keywords such as bachelors degree or management.
Sovren software
True/False - before we begin to review resumes and applications, we must have a clear idea of the person we want to hire for the position.
TRUE
Why do HR professionals and managers develop criteria and interview questions before looking at resumes?
This allows for a streamline process with specific guidelines already set before reviewing a resume and the hiring team has a clear picture of exactly what qualifications they are looking for resulting in easier determination of who should move forward to the selection process
Why would meal interviews be considered an unstructured interview?
This type of interview might be considered an unstructured interview since it would tend to be more of a conversation as opposed to a session consisting of specific questions and answers
True/False - Additional criteria might include the attitude of the potential hire, the ability to take initiative, and other important personal characteristics and professional abilities that may not always be demonstrated in an application or resume.
True
True/False - Because of the high cost, it is important to hire the right person from the beginning and ensure a fair selection process.
True
True/False - It is best, even when hiring internally, to post a formal job announcement listing to the job description and job qualifications, so everyone in the organization can have an equal opportunity to apply for the job.
True
True/False - Sovren software scans all received resumes and selects the ones that have keywords within them.
True
True/False - This type of software can save time having to look through resumes that obviously do not meet the minimum qualifications.
True
True/False - any tool you use to determine someone's qualifications for a job should have validity to determine they are the right fit for the job.
True
True/False - avoid asking personal questions, such as questions about social organizations or clubs, unless they relate to the job
True
True/False - biographical information blanks (BIBs) can be scored in the same way as an interview or resume , assuming the organization knows which types of answers are predictable for success in a given job.
True
True/False - by developing the criteria before viewing any resumes, the HR manager or manager can be sure he or she is being fair in selecting people to interview.
True
True/False - disparate impact may be present in the interviewing process as well as other employment related processes such as pay raises and promotion.
True
True/False - every criteria developed should be closely considered to see if it might have disparate impact on a protected group of individuals.
True
True/False - everyone prefers to perform the review process differently.
True
True/False - generally speaking, it is best to go through a formal interview process with all candidates, even if they work within the organization to be sure that disparate treatment does not occur because of favoritism.
True
True/False - in today's organizations most people are required to work within teams and as a result fit within a team is an important aspect along with company culture fit.
True
True/False - it's illegal to ask candidates about their religious affiliation or to ask questions that may indicate a religion-affiliated school or university
True
True/False - knowing exactly what you want before you even begin the process of looking through resumes will make the process much easier.
True
True/False - many HR professionals and managers develop the criteria for hiring as well as the interview questions before reviewing any resumes
True
True/False - most people do not have time to review 20 or 30 candidates so the field is sometimes narrowed even further with a phone interview
True
True/False - once the field of candidates has been narrowed down, test can be administered.
True
True/False - some jobs may necessitate only one interview, while others may necessitate a telephone interview and at least one or two traditional interviews.
True
True/False - the interview process can be expensive , as a result, after candidates are selected good use of time is critical to making sure the interview process allows for selection of the right candidate.
True
True/False - the selection process is expensive
True
True/False - these interview styles use a more structured method and provide a better base for decision-making.
True
True/False - while it is fine to perform a criminal record check, asking a candidate if they have ever been arrested is not appropriate; however, questions about convictions and guilty pleadings are acceptable
True
True/False - with a situational interview and behavior description interview, these types of questions, as opposed to the old "tell me about yourself" questions, tend to assist the interviewer in knowing how a person would handle or has handled situations.
True
this involves selecting an employee characteristic to be measured and then identifying which questions on the application predict the desired behavior, then scores are assigned to each predictor.
Weighted application form
this type of illegal interview question ask someone how old they are and it is best to avoid questions that might indicate age Give example of incorrect question and correct question.
age "when did you graduate from high school?" "are you over 18"
After developing criteria, we begin the what process?
application and resume review
this is the second step of the selection process and where applications are reviewed -should be based on criteria development -consider internal versus external candidates
application and resume review
these are useful in the application process and are a series of questions about a person's history that may have shaped his or her behavior
biographical information blanks (BIBs)
What is also discussed during making the offer?
compensation and benefits
this is the first step in the selection process and determining which sources of information will be used and how those sources will be scored during the interview -understand KSAOs -determine sources of KSAO information such as testing and interviews -develop scoring system for each of the sources of information -create an interview plan
criteria development
this type of illegal interview question ask if the person has disabilities or recent illnesses But you may ask the candidate what?
disabilities ask if the candidate is able to perform the functions of the job with or without reasonable accommodations
when looking at resumes to determine whom to interview, a manager should be concerned with the concepts of _________________ and ___________________.
disparate impact disparate treatment
What is a more formal way to make the offer?
email or letter
this refers to someone who works outside of the organization
external candidate
this type of interview consist of two or more candidates interviewing at the same time and can be an excellent source of information if you need to know how they may relate to other people in the job
group interview
this occurs when an interviewer becomes biased because of one positive or negative trait a candidate possesse
halo effect or reverse halo effect
this type of interview is usually used when there is no specific job opening but the candidate is exploring possibilities in a giving career field; The advantage to conduct in this type of interview is the ability to find great people ahead of a job opening
information interview
this refers to someone who works within the organization
internal candidate
this is the third step of the selection process an occurs after the HR manager has determined which applications meet the minimum criteria -determine types of interviews -write interview questions -be aware of interview bias
interviewing
With a non directive interview, what is the advantage to this type of interview? What would be the downside to this type of interview?
it gives candidates a good chance to show their abilities; may be hard to compare potential candidates since questions are not set in advance -it relies more on a gut feeling approach
criteria should be related directly to the ________________ and _________________.
job analysis job specifications
these will help us know the minimum qualifications for a candidate such as education level and years of experience
job specifications
What does Amazon look for in company fit?
leaders who want to grow with the organization
this is the last step in the selection process and is where an offer to a position Is extended to the chosen candidate -use negotiation techniques -write the offer letter or employment agreement
making the offer
__________________ and ____________________ will be ultimately responsible for the hiring of individuals, but the role of HRM is to ?
managers and supervisors; define and guide managers in the process
this type of illegal interview question ask direct questions about marital status or ages of children Give an alternative question to ask
marital status "do you have any restrictions on your ability to travel, since this job requires 50 percent travel?"
this type of interview is when an organization offers to take the candidate to lunch or dinner and can allow for a more casual meeting where the interviewer might be able to gather more information about the person such as manners and treatment of others
meal interview
this type of illegal interview question could indicate national origin, which could result in bias; cannot ask questions about citizenship, only if candidate is legally allowed to work in the US; questions about the first language shouldn't be asked Give example of incorrect question and correct question.
national origin "That's a beautiful name, where is your family from?" "Do you have any language abilities that would be helpful in this job?" or "Are you authorized to work in the US?"
in this type of interview the candidate essentially leads the discussion, with some very general questions that are planned ahead of time may be asked, but the candidate spends more time talking than the interviewer; Questions may be more open ended such as "do you like working with the customers? " "What did you like best about your last job? "
nondirective interview (unstructured interview)
Disparate treatment in hiring might include what?
not interviewing a candidate because of one's perception about the candidate's age, race, or gender
this type of interview occurs when several people are interviewing one candidate at the same time; this type of interview can be nerve wracking for the candidate but can also be a more effective use of time. For example, companies who require three to four people to interview candidates for a job would not need to ask a candidate to come in For three or four different interviews
panel interview
what is the first aspect, withing criteria development, for the selection process?
planning the interview process
this refers to the degree in which other selection techniques yield similar data overtime.
reliability
these are two options of software available to make the initial screening easier
resume parsing resume scanning
name some examples of tools that can offer validity: RRCCWWBPI
resume scanning software reference checks cognitive ability test work samples credit reports BIBs weighted application forms personality test interview questions
this is a step of the selection process that may fall in between step 4 and 5 -determine which selection method will be used -compare selection method criteria
selection
Only when you have developed your recruitment plan, recruited people and have plenty of people to choose from, can you start what?
selection process
refers to the steps involved in choosing people who have the right qualifications to fill a current or future job
selection process
-This type of interview is one in which the candidate is given a sample situation in his asked how he or she might deal with the situation -This type of interview the candidate is asked questions about what he or she actually did in a variety of given situations
situational interview behavior description interview
during criteria development the process usually involves discussing which _________________, ____________________, and ____________________are required to be successful at any given job
skills abilities personal characteristics OR KSAOs
In a _____________ interview, the expected or desired answers are determined ahead of time, which allows for the interviewer to write responses as the candidate provides answers; This allows for a fair interview process according to the US Office of Personal Management.
structured interview
with this type of interview, there is a set of standardized questions based on the job analysis , not on individual candidates resumes
structured interview
What does Microsoft look for in company fit?
teamwork and the ability to fit with other team members
Fit includes not only the right ______________, ______________, and ______________ but also fit in company ______________ and ___________________.
technical expertise education experience culture team culture
this is often used to narrow the list of people receiving a traditional interview and can be used to determine salary requirements or other data that might automatically rule out giving someone a traditional interview
telephone interview
this is the fourth step of the selection process it is where any number of tests may be administered before a hiring decision is made -perform testing as outlined in criteria development; could include reviewing work samples, drug testing or written cognitive personality test
test administration
what is the last consideration in the application and resume review process?
the hiring of internal versus external candidates
Name some examples of situational interview questions:
there are five "if you saw someone stealing from the company what would you do?" "one of your employees is performing poorly but you know he has some personal home issues she is dealing with . How would you handle complaints from his colleagues about lack of performance?" "A coworker has told you that she called in sick three days last week because she actually decided to take a vacation . What would you do?" "You are rolling out a new sales plan on Tuesday, which is really important to ensure success in your organization. When you present it, the team is lukewarm on the plan. What would you do?" "You disagree with your supervisor on our handling of a situation. What would you do?"
Name some examples of behavior description interview questions:
there are five. "tell me about a time you had to make a hard decision. How did you handle this process?" "give me an example of how you handled an angry customer" "do you show leadership in your current or past job? what would be an example of a situation in which you did this?" "what accomplishments have given you the most pride and why?" "What plans have you made to achieve your career goals?"
this type of interview normally takes place in the office and consist of the interviewer and the candidate and a series of questions are asked and answered
traditional interview
With this type of interview , questions are changed to match the specific applicant; For example, questions about the candidates background in relation to their resume might be used
unstructured interview
this refers to how useful the tool is to measure a person's attributes for a specific job opening
validity
this type of interview is the same as a traditional interview except that video technology is used it can be cost saving if one or more of your candidates are from out of town; this type of interview may not feel the same as a traditional interview but the same information can be gathered about the candidate; Skype would be a good example
video interview
What other factors should be avoided in questions?
weight height gender arrest record
What does Facebook look for in company fit?
willingness to take risk as well as a hacker personality
does the size of an organization and the type of job help define the review process?
yes
Should HR professionals be aware of body language in an interview?
yes; nodding can make the candidate think they are on the right track
