chapter 6 exam sections

Of the following circumstances, which is NOT suited to an observational study?

Behavior patterns over lengthy time periods

Online focus groups have the following advantages over traditional focus groups EXCEPT for which of the following?

Body language visible and apparent

A baked goods company asked focus group participants to first privately taste and rate the flavor of the pastry on a number of characteristics and then discuss their reactions with other focus group participants. This is an example of:

Conducting quantitative and qualitative research simultaneously

A major retailer uses shoppers to observe and record sales clerks' assistance, courtesy, and efficiency. This is an example of what type of observational research?

Covert observational research

A research technique that can be used to generate ideas, to learn the respondents' "vocabulary" when relating to a certain type of product, or to gain some insights into basic needs and attitudes is:

Focus group.

________ are small groups of people brought together and guided through an unstructured, spontaneous discussion for the purpose of gaining information relevant to the research problem.

Focus groups

A motion-sensitive camera might be placed in people's kitchens to observe the behavior of family members as they inspect the contents of their refrigerator, prepare breakfast, unpack groceries, and conduct the many other routine activities that occur in kitchens. This is an example of:

In situ observational research

When a sales manager examines records of sales calls to determine how frequently salespeople make cold calls, he or she is using what type of observational research?

Indirect

Which of the following is NOT one of the four general ways of organizing observations?

Mandatory versus voluntary

The Arizona Republic newspaper has used online focus groups for brainstorming, and the outcomes of these sessions are then used to devise online surveys. This is an example of:

Mixed methods research.

________ is the name for the ethnographic study of online activities.

Netnography

Techniques in which phenomena of interest involving people, objects, and/or activities are systematically observed and documented is:

Observational research.

________ involve situations in which participants are placed in simulated activities in the hopes that they will divulge things about themselves that they might not reveal under direct questioning.

Projective techniques

When Procter & Gamble is interested in improving its Ultra Tide laundry detergent, it may invite a group of age 30- to 45-year-old women to brainstorm how Ultra Tide could perform better or how its packaging could be improved or to discuss other features of the detergent. What type of research method are they using?

Qualitative research

What are the focus group company principals often referred to as?

Qualitative research consultants

Collecting, analyzing, and interpreting data by observing what people do and say is:

Qualitative research.

1) Research involving the administration of a set of structured questions with predetermined response options to a large number of respondents is:

Quantitative research.

What objective would a company have by using a focus group to refresh the marketing team's understanding of what customers really feel or think about a product or service?

Reveal consumer needs, motives, perceptions, and attitudes

Which of the following is NOT a major disadvantage of observational research?

Seeing what consumers actually do

Online focus groups have the following disadvantages over traditional focus groups EXCEPT for which of the following?

Transcripts cannot be captured in real time

Using a focus group to stay abreast of the words and phrases consumers use when describing products to improve communications about those products or services achieves what objective?

Understand consumer vocabulary

A bank image survey showed that a particular branch consistently received lower scores on "employee friendliness." Focus group research later identified the problem. What objective did the bank have when it conducted the focus groups?

Understand findings from quantitative studies

Nielsen Media Research uses a device that is attached to a television set to record when and to what station a set is tuned. The type of observational research that this represents is:

Unstructured observational research.

If ________ is at hand, research that is representative of some population and that has some known margin of error (quantitative research) should be used

a high-stakes decision

A focus group phase may be used to gain a feel for ________ that will ultimately generate standardized information from a representative sample

a specific survey

The ________ of focus group participants should be judged against the target market profile to assess to what degree the groups represent the target market.

demographic and buyer behavior characteristics

Ethnographic research, an approach borrowed from anthropology, is defined as a detailed, ________ of a group and its behavior, characteristics, and culture.

descriptive study

General Mills used ________ to understand how children eat breakfast, leading to the launch of Go-Gurt, a midmorning snack for schoolchildren

direct observational research

When the research objective is to ________, focus groups may be an alternative.

explore or describe rather than predict

A qualitative technique that involves ________ examines consumer motivations and hidden concerns.

in-depth interviews (IDIs)

One of the main advantages of online communities is that they are ________, allowing a wide variety of data to be collected, including posts, photos, and videos.

inexpensive and flexible

Any study that is conducted using an observational technique or unstructured questioning can be classified as ________, which is becoming increasingly popular in a number of research situations.

qualitative research

The purpose of ________ research is specific and is used when the manager and researcher have agreed on the precise information that is needed.

quantitative

The advantage of mobile ethnography is that it can ________ that a researcher might miss, with respondents viewed as the experts of their own lives.

uncover authentic behavior and feelings

In ________ no restriction is placed on what the observer notes. All behavior in the episode under study is monitored. The observer watches the situation and records what he or she deems interesting or relevant.

unstructured observational research