chapter 6 isds 351 test 2

59. Identify the collaboration tool that enables people to express their views on specific topics and helps in building consensus. a. A Webex b. A wiki c. A Webcast d. A Webinar

b. A wiki

17. _____ makes it possible for technicians to access users' computers distantly to perform setup, training, diagnostics, and repair. a. Instant messaging b. Remote log-in c. Presence information d. Really Simple Syndication

b. Remote log-in

47. A _____ is a form of Web conferencing that is essentially a meeting delivered over the Web. a. WebWork b. Weblog c. Webinar d. Webmail

c. Webinar

56. A software firm has decided to build a tool that defines acronyms in common use within the firm. Identify the tool used by the firm. a. A podcast b. A Webcast c. A Really Simple Syndication feed d. A wiki

d. A wiki

39. _____ is a way to conduct collaborative live meetings or presentations over the Internet, where each participant sits at his or her own computer and is connected to other participants via the Internet. a. Really Simple Syndication b. A shared workspace c. Desktop sharing d. Web conferencing

d. Web conferencing

63. Adoption of a _____ solution eliminates the need for multiple communications systems and vendors, which leads to simpler communication processes. a. peripheral communications b. unified communications c. split communications d. fringe communications

b. unified communications

53. A _____ is a collaborative Web site that allows users to create and edit Web page content freely using any Web browser. a. cache b. wiki c. cookie d. domain

b. wiki

12. _____ includes a number of technologies and products that allows remote access and remote collaboration on a person's computer. a. Calendaring software b. Instant messaging c. Desktop sharing d. Web conferencing

c. Desktop sharing

19. _____ is a one-to-one conversation in which one computer communicates with another for the purpose of exchanging text and images. a. A wiki b. Really simple syndication c. Instant messaging d. A shared workspace

c. Instant messaging

41. Which of the following is a feature of Web conferencing? a. Automatic data and subscription feeds update b. Limited one-way communication c. Interactive multimedia presentation d. Limited application sharing

c. Interactive multimedia presentation

61. _____ provides users with the ability to see a colleague's availability status, whether the person is out-of-office, busy, or available. a. A shared workspace b. Desktop sharing c. Presence information d. Calendaring software

c. Presence information

28. _____ is a family of data formats that helps people automatically receive feeds anytime there are new postings to their favorite blog sites, updates in the news headlines, new job listings, or new information posted at specified Web sites. a. Onstream media b. Online project management c. Really Simple Syndication d. Electronic bulletin board

c. Really Simple Syndication

30. Identify an application that creates a common channel for company-wide announcements. a. Desktop sharing b. Wiki feeds c. Really Simple Syndication feeds d. Office Web App

c. Really Simple Syndication feeds

2. Why do organizations add bulletin board capabilities to their Web sites? a. To create audio programs b. To provide technical support c. To increase site traffic d. To upgrade system software

c. To increase site traffic

64. _____ is a communications system that fully integrates data, text, voice, and video into a single solution that includes instant messaging, calendaring, presence information, and video conferencing. a. External communications b. Core communications c. Unified communications d. Peripheral communications

c. Unified communications

50. How do Web conferences differ from Webinars? a. Web conferences are less collaborative, whereas Webinars are highly collaborative. b. Web conferences do not support interactive communications, whereas Webinars are highly interactive. c. Web conferences are highly collaborative, whereas Webinars are less collaborative. d. Web conferences allow users to create and edit Web page content freely using any Web browser, whereas Webinars do not support this.

c. Web conferences are highly collaborative, whereas Webinars are less collaborative.

42. Identify the collaboration tool that would be most appropriate for a poll or survey, where the presenter poses questions with multiple-choice answers to the audience. a. Presence information b. Really Simple Syndication c. Web conferencing d. Desktop sharing

c. Web conferencing

38. Web conferencing and desktop sharing are examples of _____ tools. a. information b. scission c. collaboration d. collateral

c. collaboration

5. Increasingly, organizations are using _____ externally for branding, marketing, or public relations purposes. a. corporate presence information b. corporate podcasts c. corporate blogs d. corporate wikis

c. corporate blogs

32. A _____ is an area hosted by a Web server in which project members and colleagues can share documents, models, photos, and other forms of information to keep each other current on the status of projects or topics of common interest. a. blog b. podcast c. shared workspace d. Really Simple Syndication

c. shared workspace

52. Xonex is a teleservices organization. It has branches all over Canada and a few across the United States. It hosts a company-wide seminar on employee rights, payroll processing, and tax issues in Ontario. All the branches of Xonex have around thousand employees, each. Which of the following collaboration tools will be most appropriate for Xonex to use for the seminar? a. Presence information b. Instant messaging c. A podcast d. A Webcast

d. A Webcast

20. Which of the following is considered a vital feature of instant messaging services for a business? a. Data backup b. Remote system administration c. Asynchronous communication d. Ability to work on multiple platforms

d. Ability to work on multiple platforms

3. Which of the following is a collaboration tool used by organizations to keep visitors informed about developments associated with the organization? a. A shared workspace b. Web conferencing c. A presence information tool d. An electronic bulletin board

d. An electronic bulletin board

8. _____ allows people to capture and record scheduled meetings and events. a. A firewall b. Really Simple Syndication c. A shared workspace d. Calendaring software

d. Calendaring software

22. _____ is used primarily in a synchronous communications mode, with both parties sending and receiving messages in real time. a. A wiki b. A shared workspace c. Blogging d. Instant messaging

d. Instant messaging

48. Which of the following is true of a Webinar? a. It enables highly interactive video chat and voice calls. b. It allows limited one-way communication and is highly collaborative. c. It automatically retrieves news feed updates. d. It supports some level of limited interaction and is less collaborative.

d. It supports some level of limited interaction and is less collaborative.

15. Jeremy, a project leader in Cystope Technologies is asked to update the logs for several employees in the afternoon on his day off, as the logs have to be dispatched to headquarters by the end of the day. It is not feasible for him to travel to office and other employees are not allowed to access his system as per company rules. Identify the collaboration tool that will help the Jeremy access his system without going to the office. a. Microsoft Lync b. Instant messaging c. Freemium model d. Remote log-in

d. Remote log-in

37. Which of the following is true of online project management tools? a. They are programmed to automatically check and download new contents from all subscribed feeds. b. They allow consumers to send messages from their computers, tablets, and smartphones to other devices without paying for wireless phone calls or texts. c. They are a family of data formats that help people automatically receive updates from subscribed feeds in the news. d. They enable real-time collaboration on project documents by team members and other stakeholders.

d. They enable real-time collaboration on project documents by team members and other stakeholders.

60. A _____ is a software that enables users to create and collaboratively edit Web pages via a browser. a. logic bomb b. cookie c. cache d. wiki engine

d. wiki engine

25. A _____ is a business model in which the core product is given away without charge to a large group of users while the premium version of the product is sold to a smaller fraction of the overall user base. a. dual licensing model b. reverse-bounty model c. direct sales model d. freemium model

. freemium model

11. Which of the following tools is used to send scheduled email alerts to remind individuals about their upcoming tasks or assignments? a. A Really Simple Syndication feed b. Calendaring software c. A podcast d. Presence information

a. A Really Simple Syndication feed

33. Kokssys, a software giant, has decided to create a common area on its Web server to facilitate the sharing of official data among its employees. Identify the collaboration tool that must be used by the organization to facilitate this. a. A shared workspace b. Desktop sharing c. Really Simple Syndication d. A presence information tool

a. A shared workspace

10. A project manager in Sam's Inc. has to update his fifty-member team on an upcoming project. He needs to schedule a meeting with all the members for this purpose. He finds it difficult to know the availability of each member to schedule the meeting at a convenient time. Which of the following collaboration tools will help the project manager to find the availability of the members? a. Calendaring software b. A podcast c. A Web conference d. Really Simple Syndication

a. Calendaring software

6. _____ can be a good way for a corporation to make itself appear more personable and appealing. a. Corporate blogging b. Corporate auditing c. Corporate financing d. Corporate training

a. Corporate blogging

34. Which of the following is true of a shared workspace? a. It acts as a one-stop resource for a project including all documents and other types of information. b. It is less formal than email and is used primarily in a synchronous communications mode, with both parties sending and receiving messages in real time. c. It includes a number of technologies and products that allows remote access and remote collaboration on a person's computer. d. It allows people to capture and record scheduled meetings and events.

a. It acts as a one-stop resource for a project including all documents and other types of information.

46. Which of the following is true of Webcast? a. It allows limited one-way communication. b. It supports interactive multimedia presentations. c. It provides active application sharing. d. It enables interactive video chat and voice calls.

a. It allows limited one-way communication.

24. Which of the following is true of chat? a. It can be used to send texts to many users at once. b. It supports only one-to-one conversation. c. It helps to capture and record scheduled meetings. d. It can help people remotely access a computer.

a. It can be used to send texts to many users at once.

18. Which of the following is a benefit of a desktop sharing collaboration tool? a. It minimizes the users' downtime and enables them to return to productive work as quickly as possible. b. It provide users with the ability to see a colleague's availability status and plan work flow accordingly. c. It allows participants to create and edit Web page content freely using any browser or wiki software. d. It provides ease of access to digital content that is of interest to project team members and work groups.

a. It minimizes the users' downtime and enables them to return to productive work as quickly as possible.

55. Which of the following is a benefit of a corporate wiki? a. It reduces the amount of email traffic within a company. b. It separates a physical computing device into one or more virtual devices. c. It provides users with access to software remotely as a Web-based service. d. It provides users with the ability to see a colleague's availability status.

a. It reduces the amount of email traffic within a company.

54. Which of the following is true of a wiki? a. It supports hyperlinks and has simple text syntax. b. It provides interactive multimedia presentations. c. It is a messaging system with very strong encryption. d. It allows people to capture and record scheduled meetings and events.

a. It supports hyperlinks and has simple text syntax.

16. A few project leaders of Zord Inc. started facing problems with their systems. The head technician, who was on leave, was consulted. Since he knew the solution but visiting the firm was not feasible, the head technician required access to their systems. Identify the collaboration tool that would help the head technician in this scenario. a. Remote log-in b. A podcast c. Calendaring software d. A Webinar

a. Remote log-in

31. Which of the following is true of the Really Simple Syndication (RSS) reader? a. The RSS reader is programmed to automatically check for and download new content from all subscribed feeds. b. The RSS reader is a telecommunications application that enables video chat and voice calls from computers, tablets, and mobile devices via the Internet to other devices. c. The RSS reader is less formal than email and is used primarily in a synchronous communications mode, with both parties sending and receiving messages in real time. d. The RSS reader is a Web-based application that requires attendees to enter an online address to join a conference.

a. The RSS reader is programmed to automatically check for and download new content from all subscribed feeds.

26. eBlock, an internet security giant, plans to release its latest version of antivirus software to two categories of users—home users and corporate users. eBlock has decided to release the software to its home users without charge and to its corporate users at $299 per year. Which of the following business models does this illustrate? a. The freemium model b. The dual licensing model c. The direct-bounty model d. The reverse-bounty model

a. The freemium model

65. Which of the following is true of unified communications? a. They eliminate the need for multiple communications systems and vendors. b. They make it difficult to outsource the organization's communications system to a third-party service provider. c. They record all financial transactions in the general ledger accounts and generate financial statements for external reporting. d. They plan and schedule production and record actual production activities in an organization.

a. They eliminate the need for multiple communications systems and vendors.

51. How do Web conferences differ from Webcasts? a. Web conferences support interactive multimedia presentation, whereas Webcasts support only limited one-way communication. b. Web conferences allow limited one-way communication, whereas Webcasts provide some level of interaction between the presenter and the participants. c. Web conferences limit users to browsing Web page content, whereas Webcasts allow users to create and edit Web page content. d. Web conferences allow limited application sharing between the participants, whereas Webcasts allow active application sharing.

a. Web conferences support interactive multimedia presentation, whereas Webcasts support only limited one-way communication.

43. Which of the following collaboration tools provides a whiteboard with annotation, which allows participants in a live meeting to highlight or mark items on a slide presentation? a. Web conferencing b. Podcast c. Instant messaging d. Desktop sharing

a. Web conferencing

44. The ability of one person to share a document or spreadsheet on his desktop and pass the control of the application to someone else in the meeting is a feature of _____. a. Web conferencing b. podcasts c. Really Simple Syndication feeds d. wikis

a. Web conferencing

1. A(n) _____ allows users to leave messages or read public messages that announce upcoming events, new products, and changes in services as well as solutions to problems encountered using the organization's products or services. a. electronic bulletin board b. calendaring software c. presence information tool d. intermediate workspace

a. electronic bulletin board

27. A _____ is a digital media file distributed over the Internet using syndication feeds for playback on mobile devices and personal computers. a. podcast b. Webcast c. Webinar d. PhpWiki

a. podcast

21. Instant messaging is primarily used in a(n) _____ communications mode. a. synchronous b. asynchronous c. isochronous d. isosynchronous

a. synchronous

58. In an organization, _____ reduce the use of lengthy distribution lists that burden recipients with excessive and irrelevant messages. a. wikis b. blogs c. podcasts d. electronic bulletin boards

a. wikis

35. Which collaboration tool allows project managers to create a shared workspace that becomes the one-stop resource for a project, including information on project status and tools? a. An electronic bulletin board b. An online project management tool c. A podcast d. Presence information

b. An online project management tool

9. Identify the collaboration tool used by organizations to determine the availability of team members and to send email notifications and reminders for meetings and event participations. a. Really Simple Syndication b. Calendaring software c. A Webcast d. A podcast

b. Calendaring software

23. _____ refers to the use of a digital forum where multiple people can communicate with one another by sending text, images, and screenshots to everyone at once. a. Wiki b. Chat c. Desktop sharing d. Shared workspace

b. Chat

7. Which of the following is true of the First Amendment of the U.S. Constitution? a. It protects Americans from high tax rates and enables them to be eligible for federal insurance policies. b. It protects Americans' rights to freedom of religion and freedom of expression. c. It delays laws that affect employees' salary increases from taking effect until after the next congressional election. d. It protects employees' property rights and provides compensation in case the state takes over the organization.

b. It protects Americans' rights to freedom of religion and freedom of expression.

13. Which of the following is true of a desktop sharing collaboration tool? a. It determines resource availability and helps schedule rooms and meetings. b. It provides technical support, on-demand customer support, and product demos. c. It helps conduct collaborative meetings and live presentations over the Internet. d. It provides users with the ability to see a colleague's availability status.

b. It provides technical support, on-demand customer support, and product demos.

36. Ann, a project manager, needs to create a shared workspace for her team members to store and access data. This workspace must be usable by all the members of her team at a given time. Which of the following collaboration tools will help Ann to create this common area? a. Desktop sharing b. Online project management c. Instant messaging d. Really Simple Syndication

b. Online project management

62. Joshe is a project leader in Tiran technologies. 75 developers and analysts work under his supervision on several projects. These employees are scattered in small groups in the organization, depending on the project they are working on. Which collaboration tool would be most appropriate for Joshe to keep track whether his developers and analysts are out-of-office, busy, or available? a. Desktop sharing b. Presence information c. Web conferencing d. Instant messaging

b. Presence information

29. Which among the following is a collaboration tool that allows users to stay updated on topics of interest? a. Desktop sharing b. Really Simple Syndication c. A browser cookie d. An electronic bulletin board

b. Really Simple Syndication

14. John noticed that the touchpad of his new laptop was not working. He immediately called customer service and explained the issue. The customer service technician deduced that a missing software driver associated with the touchpad had caused the problem and fixed it by gaining access to John's laptop. Identify the collaboration tool used by the technician to resolve the issue. a. A Really Simple Syndication feed b. Remote log-in c. Presence information d. An electronic bulletin board

b. Remote log-in

57. Which of the following is true of corporate wikis? a. They are a form of Web conferencing that uses streaming media to broadcast video over the Internet. b. They are easy to link to useful corporate information systems such as phone books. c. They provide corporate users with the ability to see a colleague's availability status. d. They are a set of cloud-based software and services that provides office applications and collaboration capabilities to subscribers.

b. They are easy to link to useful corporate information systems such as phone books.

40. Which of the following is true of Web conferencing? a. Web conferencing distributes a digital media file over the Internet using syndication feeds. b. Web conferencing is sold as a service that is hosted on a Web server and controlled by a vendor. c. Web conferencing is a business model in which the core product is given away free of charge to users. d. Web conferencing automatically delivers updated posts to subscribers from their favorite blogs.

b. Web conferencing is sold as a service that is hosted on a Web server and controlled by a vendor.

45. A _____ is a form of Web conferencing that uses streaming media technologies to broadcast video and/or audio over the Internet from a single content source to many listeners or viewers simultaneously. a. Webmail b. Webcast c. WebWork d. Weblog

b. Webcast

49. How do Webcasts differ from Webinars? a. Webcasts are led by a presenter, whereas Webinars broadcast audio or video. b. Webcasts allow limited one-way communication, whereas Webinars allow some level of two-way communication. c. Webcasts allow users to create and edit Web page content, whereas Webinars limit users to the browsing of Web pages. d. Webcasts allow questions to be directed to the presenter, whereas Webinars allow questions to be emailed or faxed to the presenter.

b. Webcasts allow limited one-way communication, whereas Webinars allow some level of two-way communication.

4. A _____ is a Web site in which contributors provide ongoing commentary on a particular subject. It is also used as a personal online diary or as a way to address current issues and local news. a. wiki b. blog c. podcast d. Webcast

b. blog