Chapter 6: Management and Leadership

The function measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.

Blank 1: control

Finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm is

Blank 1: knowledge Blank 2: management

The management function that involves creating a vision for the organization, communicating it to others, and motivating them to achieve goals is

Blank 1: leading or leadership

The process used to accomplish organizational goals through planning, organizing, leading, and controlling organizational resources is

Blank 1: management

In organizations, strive to produce order and stability, whereas embrace and manage change.

Blank 1: managers Blank 2: leaders

Strategic planning is done by level management.

Top

Who performs strategic planning?

Top management

The control process provides that lets managers and workers adjust to deviations from plans and changes in the environment.

feedback

Select all that apply Functions included in staffing an organization are

hiring retaining recruiting

Select all that apply Tactical planning is usually done by

lower level managers teams of lower level managers

A ______ ______ is an outline of the fundamental purpose and basic philosophy of an organization.

mission statement

Select all that apply Tactical plans that are detailed and short term state

who is to do it how it will be done what is to be done

The definition of analysis states: a planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats

Blank 1: SWOT

The definition of a(n) states: an outline of the fundamental purposes of an organization.

Blank 1: mission Blank 2: statement

A company's is a broad explanation of why the organization exists and where it is trying to go.

Blank 1: vision

A gives an organization a sense of purpose and a set of values that unite workers.

Blank 1: vision

An organization's gives it a sense of purpose and a set of values that unites workers in a common destiny.

Blank 1: vision

Select all that apply Those managers considered as top management in an organization would include the

Chief Financial Officer Chief Operating Officer Chief Executive Officer

Select all that apply Which of the following tasks are associated with the leading function of management?

Clarifying policies to reach objectives Guiding and motivating employees

Which of the following tasks are associated with the leading function of management?

Motivating employees to accomplish organization goals

Select all that apply The tasks of knowledge managers include

keeping information in a readily accessible place making information known to everyone in the organization finding the right information

The function of management that designs the structures and systems in which everyone works together to achieve the organization's goals and objectives is:

organizing

Technical skills are the ability to

perform tasks such as filing tax forms or assembling a keyboard

Which of the following tasks are associated with the organizing function of management?

Preparing an organizational chart

Kirby was an experienced manager who gathered his team each morning and assigned tasks. Lucy supervised a second team; she did not tell them what to do but what needs to be done overall. Lucy's team constantly showed higher productivity. What does this example demonstrate?

How managers are changing to progressive team leadership

As an experienced worker, Carlos used to see his manager gather the team each morning to assign individual tasks, then closely supervise employees. Lately, his manager consults team members, leaves many decisions to them, and helps those who struggle. This example demonstrates how the roles of managers are:

evolving

is a key management function because the success of the other functions depends on it.

Planning

Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?

A SWOT analysis

are long-term accomplishments an organization wishes to attain. are short-term statements detailing how to achieve the organization's goals.

Blank 1: Goals Blank 2: Objectives

Why is planning a key management function?

Accomplishing the other functions depends heavily on having a good plan.

Select all that apply Which of the following tasks are associated with the organizing function of management?

Allocating resources, assigning tasks, and establishing procedures for accomplishing goals Staffing the organization Preparing a structure showing lines of authority and responsibility

leadership is a leadership style that involves making managerial decisions without consulting others.

Blank 1: Autocratic or Authoritarian

is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

Blank 1: planning

The process of analyzing an organization's strengths, weaknesses, opportunities, and threats is a(n) analysis.

Blank 1: situation or SWOT

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called

Blank 1: strategic Blank 2: planning

The definition of states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how.

Blank 1: tactical Blank 2: planning

The definition of states: skills that involve the ability to perform tasks in a specific discipline or department.

Blank 1: technical Blank 2: skills

The definition of states: highest level of management, consisting of the president and other key company executives who develop strategic plans.

Blank 1: top, senior, or upper Blank 2: management

______ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

External

______ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

Leading

______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources

Management

Select all that apply A mission statement outlines the organization's fundamental purposes. It should address which of the following?

Nature of the product or service Organization's self concept Customer needs

______ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Planning

Sara gave her employees the education and tools they need to make decisions on their own. She is now confident that her employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Sara?

She understands that enabling leads to empowerment.

Select all that apply Which of the following are part of a situation analysis (SWOT)?

Strengths Opportunities Weaknesses

The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.

objectives

The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

staffing

Setting shorter-term, specific plans such as annual budgets and deciding on other activities necessary to meet strategic objectives are tasks associated with ______ planning.

tactical

The should address the organization's self-concept, its philosophy, long-term survival needs, customer needs, social responsibility, and the nature of the product or service.

Blank 1: mission Blank 2: statement

A(n) is a short-term statement that details how to achieve the organization's goals.

Blank 1: objective

A(n) is a specific, short-term statement of how to achieve the organization's long-term

Blank 1: objective Blank 2: goals

The plan is the department manager's tool for setting daily and weekly standards and schedules to meet the company's tactical objectives.

Blank 1: operational

Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the function of management.

Blank 1: organizing, organizational , or organization

Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n)

Blank 1: decision or choice

Who performs tactical planning in an organization?

Managers or teams of managers at lower levels

Select all that apply Autocratic leadership is effective in situations such as

working with new, unskilled workers emergencies

The broad, long-term accomplishments an organization wishes to attain are its

Blank 1: goals

______ ______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.

Knowledge management

______ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency.

Leadership

Select all that apply The management function known as organizing

creates an organization chart showing lines of responsibility and authority places employees and resources where they will be effective in achieving the organization's goals designs the structure of the organization

The definition of ______ ______ states: choosing among two or more alternatives.

decision making

A ______ gives the organization a sense of purpose and a set of values that unite workers in a common destiny.

vision

customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

Blank 1: External

The difference between leaders and managers is that establish a vision and corporate values, while carry out that vision.

Blank 1: leaders Blank 2: managers

SWOT Analysis is a tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

Blank 1: planning

A detailed, short-term plan about what is to be done, who is to do it, and how is a(n)______ plan.

tactical

Select all that apply Enabling employees so they can be empowered successfully means

training them to do the job assuring that they have the correct education giving them needed coaching

The definition of ______ ______ states: the process of setting work standards and schedules necessary to implement the company's tactical objectives.

operational planning

The definition of ______ ______ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

strategic planning