Chapter 6: Management and Leadership

Why is planning a key management function?

Accomplishing the other functions depends heavily on having a good plan.

What term defines the broad, long-term accomplishments an organization wishes to attain?

Goals

______ are long-term accomplishments an organization wishes to attain. ______ are short-term statements detailing how to achieve the organization's goals.

Goals; Objectives

A(n) _____ is a specific, short-term statement of how to achieve the organization's long-term ______. Multiple choice question.

objective; goals

Who performs strategic planning?

Top Management

What are two reasons a firm would use a SWOT analysis?

to evaluate a company's ability to pursue market opportunities and defend against threats and

An organization's Blank______ is a broad explanation of why the organization exists and where it is trying to go.

vision

Tactical plans that are detailed and short term state

what is to be done, how it will be done, and who is to do it

What are two characteristics that define goals?

Broad, long term

As an experienced worker, Carlos used to see his manager gather the team each morning to assign individual tasks, then closely supervise employees. Lately, his manager consults team members, leaves many decisions to them, and helps those who struggle. This example demonstrates how the roles of managers are:

Evolving

The management function that involves creating a vision for the organization, communicating it to others, and motivating them to achieve goals is

Leading

______ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

Leading

______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

Management

The ____ ____ should address the organization's self-concept, its philosophy, long-term survival needs, customer needs, social responsibility, and the nature of the product or service.

Mission Statement

The definition ______ of states: specific, short-term statements detailing how to achieve the organization's goals.

Objective

The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.

Objectives

What function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives?

Organizing

A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

Planning

____ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Planning

_____ is a key management function because the success of the other functions depends on it.

Planning

______ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Planning

Which task is associated with the organizing function of management?

Preparing an organizational chart

The process of analyzing an organization's strengths, weaknesses, opportunities, and threats is a(n) _______ analysis

SWOT

An organization that sets its vision hopes to achieve what two objectives?

Set of values and sense of purpose

The definition of ______ ______ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

Strategic Planning

A detailed, short-term plan about what is to be done, who is to do it, and how is a(n) _____ plan.

Tactical

A _____ gives an organization a sense of purpose and a set of values that unite workers.

Vision

An organization's ______ gives it a sense of purpose and a set of values that unites workers in a common destiny.

Vision

A ______ ______ is an outline of the fundamental purpose and basic philosophy of an organization.

mission statement

Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the ______ function of management.

organizing

Which three tasks are associated with the management function known as organizing?

places employees and resources where they will be effective in achieving the organization's goals, creates an organization chart showing lines of responsibility and authority, designs the structure of the organization

Management is the process used to accomplish organizational goals by the use of which four functions?

planning, organizing, leading and controlling

Top management sets the vision for the organization and may work with others to establish a mission statement that outlines its

product or service offering and self concept

A mission statement should address an organization's

self concept, customers needs

Modern managers may change the definition of ____ from a task you do for a specific time and in a specific place to something you may do anywhere and anytime.

work