Chapter 7 Connect Quiz

According to psychologist Ivan Steiner, team productivity peaks at about _____ team members. People become less motivated and group coordination becomes more difficult after that size.

five

A _____ structure organizes departments into larger groups called divisions.

multidivisional

True or false: An internal reward for a team member would be an enhanced sense of accomplishment as the team reaches its goals.

true

A _____ span of management exists when a manager directly supervises a very large number of employees.

wide

What are the four ways in which departments are commonly organized?

By geographic region By customer By function By product

An informal channel of communication separate from management's formal official communications related to a job or organization that can sometimes be gossip is called a(n) ______.

Grapevine

What is an accurate depiction of departmentalization by product?

It duplicates functions and resources.

What are two positive results of departmentalization by product?

It helps coordinate all the activities related to a product or product group. It simplifies decision making

What are two characteristics of centralized organizations?

Most daily and routine procedures is delegated to the lowest levels. Authority is concentrated at the top levels of the organization.

True or false: Artificial Intelligence is having a significant impact on workplace monitoring.

Reason: Correct. AI is significantly impacting workplace monitoring, benchmarking, and understanding how employees "feel" about their jobs.

A ______ is a group of employees, selected for their expertise, who come together on a temporary basis to bring about a particular change in an organization.

Task Force

True or false: Every organization, regardless of size, organizational type, product, or profit objective has a corporate culture.

This is true. Organizational culture (also called corporate culture) exists in every organization, regardless of size, organizational type, product, or profit objectives.

An organization structure in which decision-making authority is maintained at the top level of management is called a(n) ______ organization.

centralized

An organization's values, beliefs, traditions, rules, and role models for behavior that are shared by all are an organization's ___

culture

If Pete was tasked with developing an organizational structure for his company, he would ______.

define the various positions in the company and their relationship to one another

Giving employees not only tasks but also the power to make commitments, use resources, and take whatever actions are necessary to carry out those tasks is the definition of ______.

delegation of authority

The grouping of jobs into working units usually called departments, units, groups, or divisions is called ______.

departmentalization

In order for communication to be effective in the workplace, managers need to solicit comments and criticism from employees regarding their communication messages. This input from employees is referred to as ______.

feedback

The most significant informal communication occurs through ___ an informal channel of communication, separate from management's formal, official communication channels.

grapevine

Your text defines a _____ as two or more individuals who communicate with one another, share a common identity, and have a common goal.

group

A ___ structure has a clear chain of command, which enables managers to make decisions quickly. A mid-level manager facing a decision must consult only one person, his or her immediate supervisor.

line

An organization that has direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor is called a(n) ______ structure.

line

Employees at the Mercury Group have been using work-time as personal time by playing video games on their computers and checking their social media. The company has decided to implement a policy in which employees must sign an agreement that states they will limit their personal time on their computers to their lunch hours. This agreement represents how this company is

monitoring employee communications

A firm is looking to restructure its organization into larger groups. It is deciding whether to organize its departments on the basis of geography, customer type, or product. Either way, structuring the firm in this way is utilizing the ______ structure.

multi divisional

A _____ span of management exists when a manager directly supervises only a few subordinates.

narrow

To find out the chain of command in a company, one should consult the company's:

organizational chart.

The arrangement or relationship of positions within an organization is referred to as ______.

organizational structure

A matrix structure is also referred to as a(n) ______ structure.

project management

What are two ways companies can use the grapevine to their advantage?

soliciting feedback and reacting accordingly using it to float ideas

Nelson Dairy Supply has organized a group of people from across all of the company's departments to address an internal issue related to paid time off for certain holidays. This group will be responsible for bringing about change related to this issue and it is expected to accomplish this task within six months. What type of group does this represent?

task force