Chapter 7

What "pressure points" suggest that training might be necessary?

Employees are using a new software program. Employees' jobs are being restructured. Employees are lacking in basic skills.

What factors are most likely to lead to transfer of training for Sarah, a new employee at a large company?

Her managers and peers encourage her. She is given the chance to apply her new skills. Company technology facilitates it.

What is the first step when selecting a training method?

Identify the type of learning outcome that is hoped for.

What advantages of using simulation as a training method?

It allows trainees to experience the outcomes of their decisions. It gives trainees the opportunity to experience situations that could involve risk in the real world. It offers trainees the opportunity to learn various skills.

Which of the following statements about diversity training is true?

It can impact cognitive, affective, and behavioral outcomes.

What statements describe traditional classroom instruction?

It is one of the least time consuming ways to present information. It is one of the least expensive forms of training.

What statements are true about audiovisual training?

Learners can work independently. Learners can improve communication and interviewing skills. Learners are not required to physically attend class.

What outcomes can be measured by assessing employees' transfer of training?

Results

True or false: Games can be designed for business training and stimulating learning.

True

What is the document that summarizes the steps trainees and supervisors will take to ensure transfer of learning takes place on the job?

action plan

Studies have found that employees are less likely to apply what they learn in training to their jobs when managers and peers ______.

are not supportive during training

What type of training brings digital elements into the physical world to increase the information and context that people experience?

augmented reality training

What qualities do expatriates need in order to succeed overseas?

aware of and responsive to host culture encouraged by spouse and families capable and experienced at their job

Which of the following is the most effective technique for teaching interpersonal skills?

behavior modeling

What type of training involves combining technological methods with face-to-face instruction?

blended learning

How do employees participate in formal training?

by participating in in-person programs by completing job-related courses offered via the Internet

What is the best way for a manager to support training?

by volunteering to be a trainer

What learning system requires employees to understand the entire work process and expects them to acquire new skills, apply them on the job, and share what they have learned with other employees?

continuous learning

Which is the best training outcome measure?

depends on the training goals

What are the factors that most encourage an employee to learn the content of a training program?

directing energy toward learning having the energy to learn wanting to learn

What are part of instructor-led classroom training?

discussions question-and-answer periods case studies

What is the term that refers to instruction and delivery of training by computers through the Internet or company intranet?

e-learning

What is needs assessment in the training design process?

figuring out if training is needed

What term refers to training and development programs and courses that are developed and organized by one's employer?

formal training

What term is used to described game-based strategies that are applied to e-learning programs?

gamification

On-the-job training, simulations, and business games are all types of ____ on-training methods.

hands or hand

What type of learning employs on-the-job training, simulations, business games, case studies, and Web-based training?

hands-on-methods

Idris is in a training session to learn how to use the new company accounting system. Part of the training involves working through a sample project using the software. Idris is paired with someone who has already gone through the training so that Idris can ask questions as he works through the project and get immediate answers. Idris' training is an example of ______.

learning by doing

What type of system serves as a technology platform that can automate the administration, development, and delivery of a business's training program?

learning management

If a company wants to see results of its diversity efforts, it must first and foremost ______.

make a long-term commitment to managing diversity

Which key factors contribute to success in training?

managers and peers who display positive attitudes about engaging in training activities peers and managers who let trainees know how they can use material learned in training on the job

In a continuous learning system, what are employees expected to do ?

obtain new skills implement new skills on the job share their learning with coworkers

What are common features of e-learning?

on-the-job training

When a new hire joins a company, the new hire goes through an orientation process to learn about company policies as well as performance expectations. What is the name of this process?

onboarding

What term describes the process of determining the business appropriateness of employee training?

organizational analysis

In presentation methods, trainees are ______.

passive recipients of information

Which are elements of a needs assessment?

person analysis task analysis organizational analysis

Which of the following are part of instructor-led classroom training?

question-and-answer periods case studies discussions

In order for employees to learn, they must have both ______, characteristics that provide them with the desire, energy, and focus necessary to learn from training, and ______, the desire of the trainee to learn the content of the training program.

readiness for training; motivation to learn

What is the term for preparing employees to return to the parent company and country from the foreign assignment?

repatriation

What type of efforts may fail if the expatriate receives an assignment with less responsibility upon returning to the United States?

repatriation

Behavior modeling affords the trainee the opportunity to practice opportunities using ______.

role-playing

What term is used to describe a training method that represents a real-life situation and allows trainees to see the outcomes of their decisions in an artificial environment?

simulation

What is the most appropriate training method to use when the training budget is very restrictive and fixed

structured on-the-job training

What is the most appropriate training method to use when the training budget is very restrictive and fixed?

structured on-the-job training

What are reasons for using blended learning programs?

the difficulties in scheduling learning at one's desk the preference of trainees for face-to-face training the technological limitations of e-learning

What is the most frequently used training method?

the instructor-led classroom

What is the first step in a training design process?

to figure out if training is necessary for current employees

What is a goal of employee training?

to master the information learned in training and use it daily on the job

What are presentation methods?

traditional classroom instruction audiovisual training distance learning

What term is used to describe a planned effort to facilitate learning of job-related knowledge, skills, and behaviors?

training

Which term describes a systematic approach for developing training programs?

training design process

Which type of strategic training most benefits a company specifically seeking growth in international markets?

training local employees in a new country market about the company's culture

When employees apply the skills they learned in training to their jobs, _____ of training has occurred.

transfer

What term describes on-the-job use of knowledge, skills, and behaviors learned in the training process?

transfer of training

An action plan includes steps that lay out how employees can ______.

transfer training when on the job

A company's initiative to improve customer service involves employees ______.

understanding their responsibilities and power to make decisions

What types of aids are used in audiovisual training?

video overheads workbooks slides

Identify managerial strategies that support training.

Managers should appreciate an employee's transfer of training. Managers should understand the connection between training and tasks that an employee needs to perform. Managers should grasp the concepts being taught in training sessions.

What is the major difference between virtual reality (VR) and augmented reality (AR) training?

The physical reality is always present in AR.

Which of the following are effective uses of on-the-job training?

Train current employees to improve existing skills or learn new skills. Train workers who were recently hired.

What statements about a successful learning environment are true?

Trainees should demonstrate and practice what is learned. The training context should be similar to the work environment.

What factors influence the transfer of training?

The trainee has the chance to apply what he or she has learned. The manager supports the trainee. The trainee has developed the ability to self-manage.

What statements are true about training methods?

The use of online learning, mobile learning, and blended learning is expected to increase.

What factors contribute to the popularity of learning management systems?

They can help reduce the time needed to complete the program. They can help improve employee accessibility to training programs. They can help reduce travel costs.

Why might expatriates fail at a foreign assignment?

They may not have the appropriate personality characteristics. They may not have enough cross-cultural preparation. They may have a spouse and family who are unhappy living abroad.