Chapter 7 Interpersonal Comm

Emotional intelligence is the ability to listen supportively when other people share their feelings.

False

Feeling rules define the emotional meaning of situations.

False

When expressing emotions, it is best to be as general as possible.

False

According to Albert Ellis, debilitating feelings are often caused by:

Irrational beliefs

According to the perceptual view of emotions, what occurs second?

Perception of event

​The concept of emotional intelligence was first introduced by:

Daniel Goleman

It is common to feel multiple emotions at the same time.

True

"Stop bothering me!" and "I feel we should work as a team" are examples of:

counterfeit emotional language.

Which statement provides good advice for listening supportively to someone who is sharing emotions?

​Use paraphrasing to show that you understand how the other person feels.

What involves controlling the outward expression of emotion?

Surface acting