Chapter 7 Practice quiz

Evaluating alternatives is the third step in the decision-making process.

False

Groupthink is the ability for a team to synthesize their thoughts into a more effective alternative path.

False

When a decision is made based on beliefs or assumptions despite evidence to the contrary, it is known as an intuitive decision.

False

Which of the following is the first step in the decision-making process?

Identify the problem

Which of the following can become problematic when implementing decision alternatives?

Illusion of control

According to the text, there are seven steps in the decision making process.

True

A decision based on preestablished rules in response to a recurring situation is called:

a programmed decision

Managers rarely have all the information they need to make the best possible decision where information about the situation, goals, or criteria is incomplete or can be interpreted in multiple ways. This is referred to as:

ambiguity

When decision making is limited by time, cognitive abilities, and available information, it is known as:

bounded rationality

Research suggests that group brainstorming is a particularly effective technique for dealing with a problem that is:

complex and cross-functional

The method of decision making in which a group of experts propose and question ideas until a consensus is reached is the:

delphi technique

Which of the following is NOT one of the steps in the process for feedback and measurement results?

identify the problem

The decision that is the best possible option given all the needed information is known as a(n):

optimum decision

A method of problem analysis that isolates the variables in a system that can truly be addressed through management intervention is known as:

policy-based analysis

Basing decisions on beliefs or assumptions despite evidence to the contrary is:

prior hypotheses bias

What is the last step in the seven-step decision-making process?

solicit feedback and analyze results

The degree to which the outcomes of an alternative can be predicted is referred to as risk.

true