Chapter 8: Developing Your Interpersonal Skills

False Organizational chart

A chain of command is a diagram showing the structure of an organization. ____________________ True False

True

A major part of becoming a professional is developing effective interpersonal skills. ____________________ True False

False

A sense of humor has no place at work. True False

d.all of the above

A well-managed online persona can reflect positively on your ____. a.professionalism b.education c.technical competence d.all of the above

True

At professional social occasions, you should introduce yourself and mingle with people you do not know. True False

foster goodwill in the workplace

Being upbeat and showing a sense of humor can: create rivalries within a team make up for a lack of technical skills create an unprofessional image foster goodwill in the workplace

False

Eavesdropping is a good way to obtain company information. True False

True

Even if an organization's bylaws seem awkward or inefficient, it is not up to you to change them. ____________________ True False

True

Knowing or asking the right people is usually the best way to accomplish tasks in an organization. ____________________ True False

False

Networking protocol dictates that you should spend most of your time with the same people to develop strong relationships with them. ____________________ True False

creating and cultivating business friendships

Professional networking is: demonstrating business etiquette following an organization chart one of many social protocols creating and cultivating business friendships

organize and share links to Web sites and other online resources

Social bookmarking is a way to: register your domain name on the Internet organize and share links to Web sites and other online resources post comments about professional activities monitor the Web for new content that affects you

False

Social rules are the generally understood and accepted ways that govern how people interact with each other. _________________________ True False

domain name

The label used to identify a site on the Internet is called a(n): blog online persona domain name Google alert

An unwritten rule that directs how an action or behavior should be performed

What is a protocol? A written policy on how to do your job A common workplace procedure An unwritten rule that directs how an action or behavior should be performed A printed instruction guide

chain of command

When every employee in an organization has a direct supervisor responsible for their activities, the organization is following a(n): command chart chain of command organization chain blueprint

All of the above

When should you network with other professionals? When you look for a job When you start a new position When you want to advance at your company All of the above

apologize in person

When you send an e-mail message to a co-worker that creates tension or anger, you should: apologize in person send a formal apology via e-mail politely ask your co-worker to get over it explain that your office mate actually sent the e-mail

you are still on the job

When you socialize with co-workers at a nearby restaurant after work hours, remember that: you are still on the job you are being judged personally, not professionally unprofessional behavior is acceptable in informal settings no one will remember if you complain about your boss

Restock common supplies without being asked

Which of the following is a way to respect privacy, space, and resources at work? Eavesdrop on conversations Wait to remove your papers from the conference room until next week Restock common supplies without being asked Ignore the empty paper tray in the copier

Explain how you will avoid similar mistakes in the future

Which of the following is an effective way to apologize for a mistake? Immediately send a text message Retract the apology if it is not accepted Explain how you will avoid similar mistakes in the future Wait until next week to approach the person you offended

Ask a new colleague if he or she needs help

Which of the following is an innovative way to network with others? Ask a new colleague if he or she needs help Ask an old friend to review your online persona Delete everything you find about yourself online Send text messages to your closest circle of colleagues

Add technical qualifications to your resume

Which of the following is not a way that developing professional relationships can benefit you and your career? Allows you to work successfully in teams Add technical qualifications to your resume Helps you find and keep a job Makes your career experiences more satisfying

Make off-color jokes about ethnic groups Smile frequently

Which of the following is not a way to demonstrate optimism and enthusiasm? Show appreciation for someone's efforts Listen actively Make off-color jokes about ethnic groups Smile frequently

Keep to yourself and avoid social contact

Which of the following is not a way to show basic courtesy in the office? Keep to yourself and avoid social contact Exchange pleasantries Offer assistance Honor the privacy of co-workers

Stick to professional topics of conversation

Which of the following shows that you are acting professionally with co-workers? Gossip about others Stick to professional topics of conversation Flirt with co-workers Drink more than one or two alcoholic drinks