Chapter 8 f

Procedure

1. Click on the iPad to access iOS. 2. Click on Settings. 3. Click on Mail, Contacts, Calendars. 4. Click on Maggie Brown Mail, Calendars, Notes. 5. Under GMAIL, click on the Account [email protected]. 6. Click Advanced. 7. Under Incoming Settings Select Use SSL. 8. Click on Account to go back. 9. Click on Done to go back. 10. Click on Wi-Fi. 11. Under Choose a Network select CorpNet. 12. Under Password Enter @CorpNetWeRSecure!&. 13. Click Join. 14. Click Done. 15. Click Check Answer. 16. View Lab Report.

Which feature makes it possible to close some notebook computers and still use the touchscreen?

180 degree touchscreen Explanation Some notebooks have special touchscreens that can rotate 180 degrees, allowing the notebook to close and the screen to still be visible. Some notebooks have a removable touchscreen. This turns the notebook into a tablet.

You need to replace the hard disk in your lap computer. Which of the following hard drive sizes would you likely choose for the laptop?

2.5" Explanation Notebook hard drives and SSD drives are typically 2.5". 3.5" drives are normal sized drives for desktop computer. 5.25" are older hard drives and floppy drives.

Screen orientation

Change the screen orientation.

Your laptop has an ExpressCard /54 slot. Which of the following is true?

Compatible ExpressCards for the laptop include cards which are rectangular-shaped. You can use an ExpressCard /34 card or an ExpressCArd /54 card in the laptop. Explanation The ExpressCard /54 slot accepts both ExpressCard /34 or ExpressCard /54 cards. ExpressCard /34 are rectangular=shaped cards, and ExpressCard /54 are :-shaped cards.

An internal laptop keyboard is generally connected to the laptop's system board using a:

Ribbon cable Explanation A laptop keyboard is generally connected to the system board using a flat, ribbon-like cable. PS/2 ports are used attach external devices, such as keyboards and mice, to older laptops. USB connectors are used to connect external keyboards to a laptop. The power cable for floppy drives uses a mini-molex connector.

Which type of interface is most commonly used for internal hard disks in notebook systems?

SATA Explanation Most laptop internal hard disks use SATA interfaces, however the connectors might be customized for the small form factor of the laptop. PCIe (PCI Express) is a new bus for desktop systems. At one time, most internal hard disks used the IDE interface, but is no longer true. The bus size is too large for laptop computers. Mini-PCI slots are normally used for wireless devices, not storage devices. USB and Firewire connections are typically external connections.

A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced but you want to verify that the backlight is failing before you replace it. What should you check before replacing the backlight?

Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power. Explanation It is possible that the configuration of the power saving method has been changed and is dimming the screen earlier than the user is accustomed to. You should first check to see if the power saving method is working as configured.

If a notebook computer with an integrated wireless network adapter shows that there is no wireless network connection, what should you check first?

Make sure the switch that turns the wireless network card on and off is in the on position. Explanation The quickest and easiest solution should be checked first. With wireless network cards on notebook computers, if the network card switch has been turned off, turning it back on is the easiest solution to try.

Laptop memory uses SODIMM and UniDIMM packages with SDRAM and DRR/DDR#/DDR3/DDR4 memory. What are these modules sometimes called?

MicroDIMMs Explanation The SODIMM and UniDIMM memory module packages with SDRAM and DDR/DDR2/DDR3/DDR4 are sometimes called MicroDIMMs.

Which type of interface is typically used for internal wireless networking cards in laptops?

Mini-PCi Explanation Most internal wireless network cards in laptops connect using a mini-PCi interface. USB, Firewire, ExpressCard, are external buses for external devices.

You have an executive user who keeps sensitive information about the company on a company-owned mobile device. You want to be prepared to keep company information secure if he loses this device or if it gets stolen. Which of the following solutions should you use?

Mobile device management software that performs remote wipes. Mobile device management software that does full device encryption. Explanation If a mobile device with sensitive information gets lost, the best protection you can have is that the device is fully encrypted and the ability to remotely wipe, or delete all the data from, the device's data storage.

You need to replace the video card in a laptop. What is the first step?

Find a service manual with correct disassembly procedures. Explanation Before replacing the video card, find the documentation to determine the location of screws and to identify installation sequences for accessing the system components. On most notebook, you access the video card by removing the keyboard. Some video cards are integrated on the motherboard and cannot be replaced. If the video card can be replaced, you will need to disconnect the display wires. You can typically view or add memory to a laptop by removing the access panel on the bottom of the notebook. The bezel is the case in which the LCD screen is set, and typically houses the antenna for wireless network cards.

Which component within a tablet device measures acceleration horizontally and vertically at the same time?

Gyroscope Explanation A gyroscope within a tablet device measures the vertical and horizontal orientation of the device. Accelerometer is also called a g-sensor. It detects the physical movements of the tablet by measuring its linear acceleration in one dimension. An attitude indicator is a type of gyroscope that is used in airplanes.

Which of the following is a mobile technology that can be used to store and transmit encrypted information for purposes such as making payments from a mobile device?

NFC chips Explanation Near field communications (NFC) chips are a wireless mobile technology that can be embedded in credit cards and smartphones for transmitting financial information when making payments. For example, many point of sale devices can read information from NFC chips. NFC chips can also be used in passports to contain identity information.

You want to upgrade the memory modules in a notebook computer. What are the most common ways to access the memory slots?

Open a panel on the bottom of the notebook. Remove the keyboard. Explanation You can typically view or add memory to a laptop by removing the access panel on the bottom of the notebook. Some models have one slot accessible from the bottom, and a second slot accessible under the keyboard. Hard drives and optical drives are replaced by removing the slide-out tray (on the front or the side) that holds the device. The bezel is the case in which the LCD screen is set, and typically houses the antenna for wireless network cards.

Play/Pause media

Play or pause media

You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus taps about 1 inch to the right of where the tap actually occurred. How can you fix this problem?

Recalibrate the digitizer Explanation To fix this problem, you need to recalibrate the digitizer pad. Over time, digitizer pads on notebooks can develop drift. This can be fixed by running a recalibration program, usually included with the pad.

You have been told to replace the hard drive on a laptop computer that has a drive bay accessible from the outside of the computer. Which of the following should you do after powering down the system?

Remove the battery. Unplug the AC power. Explanation Before servicing the laptop, all power should be removed from this unit, including AC and the battery. There is no need to disconnect the keyboard or mouse, or remove the memory.

You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen is always dark and difficult to read even while the system is plugged into a wall outlet. You checked the system and determined that the backlight isn't working. Which of the following could be the cause?

The LCD cutoff switch is stuck in the Off position. Explanation It's possible that the notebook's LCD cutoff switch is stuck in the off position. The cutoff switch is used to shut off the backlight (and sometimes the video display itself) when the notebook lid is closed. Press and release the cutoff switch to determine if this is actually the problem. Because the problem exists when plugged in, you know the problem is not related to the battery.

Bluetooth (on/off)

Turn Bluetooth on or off.

Touchpad (on/off)

Turn the touchpad on or off.

Wireless (on/off)

Turn the wireless on or off.

You just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your Windows 7 PC to the device. How can you connect the device to the PC?

USB cable Wi-Fi wireless connection Explanation An iPad can be connected to a Windows 7 PC in three different ways: - USB cable. -Wi-Fi wireless connection. - Bluetooth wireless connection. The iPad does not support wired Ethernet connections, serial connections, or Firewire connections.

A user in sales cannot get his laptop to display through a projector. He sees the screen output on the built-in display, but the video is not being seen on the projector. What should you do first?

Use the Fn key to redirect display to the external video port. Explanation Toggle the display setting with the Fn key. Most laptops offer several display choices, such as: PC screen only, Second screen only, Duplicate (both screen), and Extend (both screens). The most likely culprit in this scenario is that the display has been toggled to PC screen only, so choosing either of the other two settings should allow the user to see the display on the projector. Upgrading the video card, replacing the display, or checking the backlight settings are not necessary as the video shows properly on the internal display.

You currently use the Thunderbird email client on your desktop PC. You use it to connect to an email server provided by a service provider using the IMAP and SMTP protocols. You recently purchased an iPad and want to configure its Mail app to connect to your email server. Can you do this?

Yes, you can configure the Mail app on an iPad to connect to an email server using the IMAP and SMTP protocols. Explanation Yes, you can configure the mail app on an iPad to connect to any e-mail server reachable over the network using the IMAP or POP3 and SMTP protocols. It also supports server connections that are secured using Secure Sockets Layer (SSL) security. It can also connect to mail accounts hosted by large service providers, such as Gmail.

What type of authentication would require a user fingerprint or face recognition to get past the screen lock on a mobile device and get access to the device?

biometric Explanation A biometric authentication system attempts to identify a person based on metrics, or a mathematical representation, of the subject's biological attributes such as a fingerprint or a face recognition.

Closed source and second most popular mobile device operating system.

iOS

Devices solely designed and developed by Apple.

iOS

You recently replaced a malfunctioning video card on your laptop. After reassembling the laptop, everything works well except for the wireless network connection. The wireless adapter functioned correctly before you replaced the video card. What would most likely resolve this problem?

Reconnect the antenna connections. Explanation The wireless connection is affected by the internal antenna. after replacing a video card or LCD screen, be sure to reconnect the antenna leads when reassembling. Because the wireless connection functioned correctly before you replaced the video card, you know the network card works fine and should not need replacement. A USB-compatible wireless network device would provide a new connection, but does not necessarily resolve the problem. Because all of the other components function correctly, removing and reconnecting the battery would not resolve the internal Internet connection.

Which mobile device architecture is used by Apple iPad devices running the iOS operating system?

ARM Explanation Most tablet devices, such as the iPad, use theARM architecture. ARM is more power-efficient and less expensive to manufacture than x86. Android also runs primarily on ARM. The x86 architecture is used on some tablet PCs. It is compatible with standard x86 PC hardware and software, which allows the device to run operating systems such as Windows. Some newer versions of Android can also run on the x86 architecture. x86-64 and Intel64 are architectures used in desktop and notebook PCs.

In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. However, after removing the external mouse, the cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons. What should you do?

Access the BIOS/UEFI configuration and disable the USB pointer option. Explanation This issue is frequently seen in notebook systems where both the internal trackpad and an external mouse interface (such as USB or even PS/2) are enabled at the same time in the BIOS/UEFI configuration. Essentially, the two mouse interfaces contend with each other for control of the cursor. This problem can be fixed by disabling the external mouse option in the BIOS/UEFI configuration. If that doesn't work, then you can try updating the trackpad drivers or even replacing the trackpad.

Device manufacturers are countless

Android

Open source and most popular mobile device operating system.

Android

If a notebook computer is exhibiting symptoms that seem to indicate a malfunctioning keyboard, what troubleshooting steps can you take to determine if the keyboard needs to be replaced?

Connect an external keyboard. Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks. Explanation Check to see if the user has inadvertently set a special notebook keyboard feature that alters the way certain keys work. For example, setting the NumLock feature may cause part of the keyboard to emulate 10-key functionality. If no special features have been set, you can connect an external keyboard to see if the malfunctiong keyboard symptoms go away. If they do, the laptop keyboard needs to be replaced. None of the other troubleshooting options could be used to determine what is wrong with a notebook keyboard.

The power cord for the laptop has a block on it (sometimes called a brick). What does this block do?

Converts AC power to DC Explanation The block (also known as a brick) converts alternating current (AC from the wall outlet to direct current (DC) used by the computer's internal components. CCFL-backlit LCD monitors use AC power. An inverter must convert the DC power from the block to AC power. An LED-backlit LCD monitor uses the DC power from the block.

You use productivity apps on your iPad tablet device while traveling between client sites. You're concerned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You want to use a more complex alpha-numeric passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times. What should you do?

Disable the Simple Passcode option Enable the Erase Data option. Explanation To use a complex alpha-numeric passcode, you must disable the Simple Passcode option under Settings>General. To cause all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times, you must enable the Erase Data option located in the same screen. The Require Passcode option is enabled automatically regardless of what type of passcode you have configured. The Restrictions option is used to restrict access to specific apps. There're no Complex Passcode and Wipe Drive options on an iPad.

Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard monitor, and speakers?

Docking station Explanation A docking station lets you use the notebook systems as a desktop system. The docking station includes special ports that connect to the back of the notebook and let you use normal-sized external mouse, keyboard, monitor, and speakers.

Dual displays

Enable dual displays.

Which of the following are steps you can take to avoid having your mobile device exploited by a hacker or infected by a virus?

Keep the operating system up to date. Lock the screen with some form of authentication. Explanation Keeping the operating systems up to date with the latest updates and patches will help because they often contain fixes for known security issues. Configure the screen lock to require some sot of authentication to physically access your device. A remote backup is an essential disaster recovery solution but will not prevent hacker exploitation or virus infection. Having your device always in your possession, it can still be hacked and infected by a virus if not protected. Anti-virus apps for Android devices will protect your device but you should do some research to make sure you get the most effective one. Turning off locations services does not improve your device's security and it will make it harder to find your device if you lose it.

Which of the following are characteristics of the ExpressCard /54 form factor?

L shape 34mm wide at the connector Explanation ExpressCard /54 are : shaped cards that are 34mm wide at the connector end, but 54mm wide on the outside edge. ExpressCard /34 are rectangular cards that are 34mm wide. Older PC Cards used a 68-pin connector.

Which of the following will improve the security of sensitive information on your device if it is lost or stolen?

Locator applications. Remote wipe. A screen lock. Explanation Being able to do a remote wipe of your device will keep sensitive information from falling into the wrong hands if your mobile device is lost or stolen. Having a screen lock will help keep casual users from getting access to your device, but determined hackers can find ways around a screen lock. Locator applications might help you find your device, before a determined hacker does, if you misplace it. Keeping the operating systems up to date with the latest updates and patches will not protect your device if it falls into a determined hacker''s possession. A remote backup is an essential disaster recovery solution but will not prevent hacker exploitation or virus infection. Being up to date and having anti-malware apps, for Android devices, will note protect your device in a determined hacker's possession.

You're troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on. What is the first thing you should do?

Plug in an external monitor. Explanation If the built-in monitor isn't working, connect an external monitor to the laptop. If the display appears on an external monitor but not the built-in display, the problem could be a malfunctioning LED assembly or it could be due to the display output being redirected to the external monitor port using the Fn key. If you don't get a display on the internal or external monitor, you can assume that there is a problem with the video card. Repairing the video card typically means replacing the motherboard. You should calibrate the battery if your battery seems to be losing the ability to hold a charge or if the power drops shortly after starting to use it.

Which of the following is an extra button or knob on a laptop keyboard that moves the mouse cursor?

Point stick Explanation Pointing sticks (also called a trackpoint) are small knobs in the center of the keyboard. Pushing on this knob moves the cursor. The touchpad is located below the keyboard. Moving your finger across the pad moves the mouse. You can also tap the touchpad to click the mouse. A digitizer pad is used in Tablet PCs to receive input. Input is written onto the pad with a stylus pen, then those motions are transferred into data that is processed by the system. An ExpressCard us an expansion card for laptops.

A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external monitor port on her laptop. What should you tell her?

Press the Fn key along with the function key on the notebook keyboard with a monitor on it. Explanation To redirect the video display to an external video projector; you should press the Fn key along with the function key on the notebook keyboard with a monitor on it. A special adapter is usually not required as long as you have the correct cable to connect the laptop to the video projector. Some laptops will automatically detect the external display device when its connected and switch the video output to it, but most require you to manually make the switch.

Explanation

The following mobile device operating systems are commonly available with the following feature highlights: Android - Is open source, the leader in mobile device operating systems. - Google Play Store has the most mobile apps. - Android manufacturers are countless, including Samsung, Song, HTC, LG, Motorola, etc. iOS - Is closed source, second in mobile device operating systems. - Close competitot to Google in AppStore mobile app count. iOS devices or iPhones are solely designed and developed by Apple. Windows - Is closed source, far behind Android and iOS in mobile device operating system popularity. - Windows Store has fewest mobile apps. - Microsoft Mobiles (formerly Nokia) are the leading Windows Phone providers. Though Samsung and HTC have launched Windows phone devices in the past. Google is not a mobile device operating system; Google uses the Android operating system.

You have removed the bezel from a notebook display that has stopped functioning. You see a DC to AC power inverter at the base of the screen.

This is an LCD display that uses CCFL backlighting. Explanation The inverter looks like a long, rectangular circuit board and is used to convert DC power into the AC power used by the fluorescent tubes for the CCFL backlighting. The inverter is usually located at the base of the screen. LED backlighting does not use a power inverter.

A user recently used her notebook to make a presentation that required her to display her screen from a projector in the conference room. She is now back at her desk, her notebook is still on, but the display is blank. What should you do first to restore the display>

Use the Fn keys to toggle the display output to the laptop monitor. Explanation The first step to try to restore the display is to use the Fn keys to toggle the display output to the laptop monitor. It is very likely that the Fn keys were used to toggle the display output to the projector for the presentation and then not toggled back to the laptop monitor. Rebooting the computer will probably restore the default display output, but is not the best first solution to try. The other steps might become necessary is some cases, but only after the easiest and likeliest solutions are tried.

Which type of mobile device are fitness tracker wrist bands, smartwatches, smartglasses, and virtual reality headsets.

Wearable devices Explanation Wearable devices are a type of mobile device meant to be worn somewhere on the body. These devices range from being as simple as a fitness tracker wrist band to as complex as smartglasses or virtual reality headsers. Most wearable devices are designed to interface with another device. For example, a smartwatch by itself has a limited set of functionality: however, smartwatches are designed to connect to smartphones using Bluetooth. Doing this unlocks additional functionality, such as reading texts or answering phone calls through the smartwatch.

Applications for mobile devices fall into two categories; some have been reviewed, approved, and signed with a certificate by the app service while some have not.

What category do apps fall into if they have been signed with a certificate? Trusted What category do apps fall into if they have not been reviewed, approved, and signed with a certificate? Untrusted Explanation Apps that have been reviewed, approved, and signed with a certificate by the app service are referred to as trusted apps. Apps that have not been reviewed, approved, or signed with a certificate by the app service are referred to as untrusted apps. Untrusted apps might be safe but it is risky to install them and most devices won't allow them to be installed by default.

Closed source and second least popular mobile device operating system.

Windows

Device manufacturers include Microsoft, Samsung, and HTC.

Windows

Six months age, you purchased a new laptop. Since then, you have noticed that the battery life has been steadily going down. When it was new, a full charge lasted about 3 hours. Now you are lucky to get 2 hours before the battery charge level drops below 5%. What should be your first step to correct this problem?

Calibrate the battery. Explanation If your battery seems to be losing the ability to hold a charge, or if the power drops shortly after starting to use it, you might need to recalibrate the battery. Over time, the power meter gets out of sync with the actual power that is left in the battery. Calibration resets the power meter so that the percentages are a more accurate reflection of the remaining charge. It is common for batteries to lose their ability to hold a charge over time. However, most batteries last between 1-3 years. You should only replace the battery after you determine that calibration will not correct the problem. You cannot replace the power meter chip in a battery; in fact, you should never disassemble a battery. Cleaning the contacts will have no effect.

A user has called to complain that he can't connect to your organization's wireless network from his laptop. You know that the wireless signal is strong in his location. What should you do?

Check to see if the wireless adapter is switched off. Explanation You should first check to see if the wireless adapter was inadvertently switched off. Many laptops include a physical on-off switch for the wireless adapter that can be easily bumped. Installing a USB adapter should be done only after verifying that the integrated wireless adapter is malfunctioning and not just switched off. The same holds true for returning the laptop to the manufacturer. Alignment of the wireless adapter antenna is not a task typically performed by a PC technician.

Which of the following input devices uses a stylus?

Digitizer Explanation A digitizer pad is used in Tablet PCs to receive input. Input is written onto the pad with a stylus pen, then those motions are transferred into data that is processed by the system. A touchpad and a touch screen uses your fingers to receive input to move or click the mouse. A trackpoint or pointing stick is a knob that moves the cursor.

You're troubleshooting a malfunctioning LED display on a notebook computer system. An external monitor correctly displays the output from the notebook. Which of the following could be the cause?

Failed backlight Explanation In this case, the LED backlight has failed. The backlight provides illumination to the display. Because the output displays fine on the external monitor, you know the problem is not related to the video card. LED backlights use DC power, eliminating the need for an inverter. A CCFL is one of the backlight methods (LED being the other), and uses an inverter to provide AC power to the backlight.

After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer work. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first?

Have him verify that the wireless card's hardware switch in the On position. Explanation Have the user verify that the wireless card's hardware switch is in the On position. Many built-in wireless cards can be turned off and on through a switch on the laptop case. Because this is a likely problem and easy to check, you should do this first before trying other solutions.

You have a notebook computer with a built-in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network?

Insert an ExpressCard wireless network card. Insert a wireless USB network card. Explanation You can add devices to a notebook computer using USB or ExpressCard interface. You cannot add a PCI card to a notebook. The infrared port would not be able to connect to the wireless network as it uses a different signal type to communicate between devices. Bluetooth is used to connect to personal area networks (PANs), not LANs.

A panicked user comes to you at the support desk and asks you to come to his office because his notebook has no power. He's positive that his battery has completely failed because he came in this morning and there is no power at all to his laptop. He left it plugged in on his desk all night but it will not turn on. He has an important presentation to make in a couple of hours and insists that you bring a replacement battery. What troubleshooting steps should you do before replacing the battery?

Make sure the DC cord from the power adapter is plugged firmly into the notebook power connector. Make sure the AC cord is securely plugged into both the wall outlet and the power adapter. Explanation When a computer will not turn on, the first troubleshooting steps are always to make sure it is plugged in. In the case of a notebook computer there are two cords that have to be plugged in: - The AC cord that plugs into the wall outlet and the power adapter. - The DC cord form the power adapter that plugs into the notebook power connector. If these cords are plugged in securely, but not providing power, the next step is to replace it with a known good power adapter.

Which feature allows a tablet to recognize multiple finger touches at the same time?

Multi-touch Explanation Most tablet devices use a capacitive touch screen interface, meaning that it requires conductive material, such as your finger tip, for input. Capacitive touch screen provide multi-touch capabilities, which allows the tablet to recognize multiple finger touches at the same time. Gyroscopes and accelerometers are used to detect acceleration of the device. Most modern tablets do not use resistive touch screens, which aren't able to provide multi-touch capabilities.

Lab Report

Secure IMAP network communications and authenticate to CorpNet Wi-Fi. - Enable SSL for IMAP communications. - Use port 993. - Connect to CorpNet Wi-Fi. Explanation Complete the following steps: 1. Set the email account to use SSL and the secure port 993. - Click Settings. - Click Mail, Contacts, Calendars and click the Maggie Brown account. - Click the [email protected] email address. - Click Advanced. -Enable SSL. - Verify the Server Port is set to 993. - Click Account. - Click Done. 2. Connect to CorpNet Wi-Fi. - Click Wi-Fi. - Click CorpNet. - In the password field, enter @CorpNetWeRSecure!& and click Join.

Your lobby receptionist uses a laptop computer to complete her day-to-day tasks. You are concerned about the security of her system. What should you do?

Secure the laptop to the desk using a cable lock. Configure the laptop with a biometric fingerprint scanner. Explanation Because the laptop is used in an insecure reception area, you should consider doing the following to secure the laptop: - Secure the laptop to the desk using a cable lock. This makes it more difficult to steal the laptop. -Configure the laptop with a biometric scanner. This makes it more difficult to access information on the laptop. Connect the biometric scanner to the computer using a USB cable and a USB connector port. Using remote wipe and passcode features are more commonly used on tablet devices, not laptops.

A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won;t let her authenticate, claiming the wrong password has been entered. What's causing the problem?

She has turned Num Lock on causing numbers to be sent from the keyboard instead of letters. Explanation The most likely cause of this user's problem is that the Num Lock key sequence for the notebook system has been pressed causing the keyboard to send numbers in the place of letters. Turning Num Lock off should fix the problem. When Intruder Detection is enabled, no logon attempts will be allowed, even if the correct password is used.

Scenario

You work as the IT Administrator for a small corporate network. The receptionist, Maggie Brown, uses an iPad to manage employee schedules and messages. Her email settings on the device are configured to communicate with an IMAP mail server over insecure port 143. Also, you have just deployed a new wireless access point called CorpNet and Maggie needs to connect using the new password. 1. Your fist task is to use the Mail, Contacts, Calendars configuration option to go to Maggie Brown's email account settings and change the advanced configuration to Use SSL to securely communicate with the IMAP server over server port 993. 2. Your second task is to connect Maggies to the new CorpNet wireless access point through the Wi-Fi configuration. Type in the password, @CorpNetWeRSecure!& for the new Wi-Fi connection.