Chapter 8 reading questions (ITB)

A manufacturing process in which a firm produces the same product(s) over a long period of time is called a(n) ________. a) intermittent process b) continuous process c) make to order system d) flexible manufacturing system (FMS)

b) continuous process

All of the following are factors in U.S. manufacturers reshoring except ______. a) faster product development b) decreasing labor costs in foreign countries c) higher shipping costs d) quality and safety issues

b) decreasing labor costs in foreign countries

______ is the use of software and computers to plan and control manufacturing processes. a) Computer-aided manufacturing (CAM) b) Computer-aided design (CAD) c) Computer-integrated manufacturing (CIM) d) Computer-aided technology (CAT)

a) Computer-aided manufacturing (CAM)

____ is the process of creating a set of specifications from which a product can be produced. a) Product design b) Design planning c) A product line d) Capacity planning

a) Product design

_______ is the process of ensuring that materials and other resources are at the right place at the right time. a) Scheduling b) Operations management c) Inventory control d) Purchasing

a) Scheduling

____ is the coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement. a) Total quality management (TQM) b) Six Sigma c) The International Organization for Standardization (ISO) d) Benchmarking

a) Total quality management (TQM)

Statistical quality control (SQC) is a technique to improve quality in which ______. a) a detailed set of specific statistical techniques is used to monitor the production process to determine the acceptability of a product b) a company may make many small changes or steps designed to improve the production process on an ongoing basis c) the company uses sampling to obtain data that are plotted on control charts and graphs to see if the production process is operating as it should and to pinpoint problem areas d) the way a firm produces products or services is compared to the methods used by organizations known to be leaders in an industry in order to determine the "best practices" that can be used to improve quality

a) a detailed set of specific statistical techniques is used to monitor the production process to determine the acceptability of a product

A firm that conducts research attempting to develop new or improved products is conducting _______. a) applied research b) technology c) development and implementation d) basic research

a) applied research

Development and implementation _______. a) involves research activities undertaken specifically to put new or existing knowledge to use in producing goods and services b) involves a set of activities intended to identify new ideas that have the potential to result in new goods and services c) attempts to solve a problem or develop new or improved products d) aims to expand knowledge, not necessarily invent, or create something new

a) involves research activities undertaken specifically to put new or existing knowledge to use in producing goods and services

_____ aims to expand knowledge, not to develop new or improved products. a) Technology b) Basic research c) Applied research d) Development and implementation

b) Basic research

A labor-intensive technology is _________. a) a process which requires both high initial costs and high operating costs b) a process in which people must do most of the work c) a process which requires high initial costs but low operating costs d) a process in which machines and equipment do most of the work

b) a process in which people must do most of the work

If capacity exceeds market demand, managers are likely to consider all of the following except _____. a) shorten hours the facility is in operation b) outsource a portion of work to another manufacturer c) lay off workers d) shift capacity to production of other goods

b) outsource a portion of work to another manufacturer

One technique to improve quality is _______ which may involve many small changes or steps designed to improve the production process on an ongoing basis. a) benchmarking b) Six Sigma c) continuous quality improvement d) statistical process control (SPC)

c) continuous quality improvement

A ______ is used when a very large product is produced. a) process layout b) functional layout c) fixed-position layout d) product layout

c) fixed-position layout

When choosing a supplier, purchasing managers must consider ______, which means that suppliers must be able to consistently deliver purchased materials. a) shipping costs b) quality c) reliability d) price

c) reliability

Robotics is _______. a) the use of computers to aid in the development of products b) the total or near-total use of machines to do work c) the creation and application of programmable machines to perform a variety of tasks by manipulating materials and tools d) the use of software and computers to plan and control manufacturing processes

c) the creation and application of programmable machines to perform a variety of tasks by manipulating materials and tools

Services are labor-intensive, meaning ______. a) they can be provided any place and are usually provided when and where the customer desires the services b) they cannot be seen or touched in the same way as a manufactured product c) the human resources they require are usually the most important resource in the production of the services d) they cannot be stored for future use Assessment question

c) the human resources they require are usually the most important resource in the production of the services

Services are perishable, meaning ______. a) the human resources they require are usually the most important resource in the production of the services b) they cannot be seen or touched in the same way as a manufactured product c) they cannot be stored for future use d) they can be provided any place and are usually provided when and where the customer desires the services

c) they cannot be stored for future use

Mass production ______. a) is a manufacturing process that lowers the cost required to produce a large number of identical or similar products over a long period of time b) combines raw materials or components to create a finished product c) breaks raw materials into different component parts c) is all the activities required to produce goods and services Assessment question

a) is a manufacturing process that lowers the cost required to produce a large number of identical or similar products over a long period of time

The degree to which resources are physically altered indicates ________. a) the magnitude of change b) the number of production processes employed c) the conversion process used d) the focus or major resources used

a) the magnitude of change

_______ breaks raw materials into different component parts. a) An analytical process b) A synthetic process c) Operations management d) Mass production

a) An analytical process

The routing of materials considers _______. a) the sequence of workstations that materials will follow b) who will deliver the supplies to each station c) how many supplies are needed at each step of the process d) when the materials will arrive at each station and how long they will remain there

a) the sequence of workstations that materials will follow

Services are intangible, meaning ______. a) they cannot be seen or touched in the same way as a manufactured product b) they can be provided any place and are usually provided when and where the customer desires the services c) they cannot be stored for future use d) the human resources they require are usually the most important resource in the production of the services

a) they cannot be seen or touched in the same way as a manufactured product

____ is the number of products or services that an organization can produce in a given period of time. a) A product line b) Design planning c) Product design d) Capacity

d) Capacity

______ consists of all the activities involved in obtaining required materials, supplies, components (or subassemblies), and parts from other firms. a) Scheduling b) Operations management c) Inventory control d) Purchasing

d) Purchasing

_____ describes the conversion process in relation to the most important input. a) The magnitude of change b) The number of production processes employed c) The cost of the process d) The focus or major resources used

d) The focus or major resources used

A ______, sometimes called an assembly line, is used when all products undergo the same operations in the same sequence. a) process layout b) fixed-position layout c) functional layout d) product layout

d) product layout