Chapter 8 SmartBook - MGMT 3000
What are three coordination methods? (Check all that apply)
- Coordination by plans - Coordination by mutual adjustment - Coordination by standardization
What are two techniques managers can use to increase information-processing capability?
- Create horizontal relationships. - Invest in information systems.
What are two specific techniques managers can use to reduce the need for information?
- Create slack resources. - Create self-contained tasks.
What are the responsibilities of the board of directors who oversee an organization? (Check all that apply.)
- Determining the firm's strategic direction - Selecting the chief executive officer (CEO) - Ensuring ethical and legal conduct
Which statements are true about a matrix organization? (Check all that apply.)
- Functional and divisional forms overlap. - It is a hybrid form of organization. - Some employees have two bosses.
Which of these are advantages of matrix organizations? (Check all that apply.)
- Higher degree of adaptability - Loyalty to the organization as a whole - More sharing of information
Which of these are true statements regarding the role of stockholders in a corporation?
- Stockholders are the owners of the corporation. - There are many stockholders, but few are directly involved in managing the company. - Stockholders elect a board of directors to oversee the organization.
Which of these often contribute to a person's informal authority? (Check all that apply.)
- expertise - experience - personal qualities
Which of these help create organizational differentiation? (Check all that apply.)
- job specialization - division of labor
An organization chart is a visual representation of the ______.
- various activities carried out by different individuals - reporting structure of the firm
As head of the accounting department, Martina uses her ____ to assign clients to each of her staff accountants.
Authority
Top management teams meet regularly with the ____ and assist in making decisions.
CEO
Who is personally accountable to the owners and the board of directors for the performance of the organization?
CEO
What procedures link the various parts of the organization to achieve the organization's overall mission?
Coordination
What is the term that describes the oversight of the firm by its executive staff?
Corporate governance
Carrying out the many tasks within a company requires specialization and division of labor, which create ____.
Differentiation
The degree to which different organizational units work together and coordinate their efforts is called ____.
Intregration
Which statement about coordination is true?
It is critical in a differentiated company.
Which of these are typically included in the top management team?
President CEO CFO
... means that a person is supposed to carry out an assigned task.
Responsibility
Which statement about network organizations is true?
They are webs of relationships among many firms.
Which statement about coordination by plan is true?
Units have some freedom and flexibility in how they work as long as they meet deadlines.
Martika reports to her manager, who reports to a section chief, who reports to a regional director, who then reports to the CEO. This organizational structure is known as...
a hierarchy
Employees are expected to perform a job and report upward on the status and quality of their performance, and managers have the right to take corrective action when necessary. What concept does this describe?
accountability
What is occurring when a manager expects the subordinate to perform a job and takes corrective action when the subordinate fails to do so?
accountability
Delegation is fundamental to management and is important at ___ hierarchical levels.
all
CEOs share their ___ with other key members of the top management team
authority
CEOs share their ____ with other key members of the top management team.
authority
Jane owns Larry's Barbecue. She hired someone to make administrative and personnel decisions for the business in her absence, who reports directly to her. This new manager's ability to act in the owner's absence is referred to as ____.
authority
The legitimate right to make decisions and to tell other people what to do is referred to as ____.
authority
What concept means that the person has the power and the right to make decisions, give orders, draw on resources, and do whatever else is necessary to fulfill the responsibility?
authority
The approach to organizational integration that relies on feedback and discussions to figure out how to approach problems and develop solutions that are agreeable to everyone is known as...
coordination by mutual adjustment
The simplest and most flexible approach to coordination, which involves having interdependent parties talk to one another, is...
coordination by mutual adjustment
When interdependent units are required to meet deadlines and objectives that contribute to a common goal, it is known as ___.
coordination by plan
One of the main responsibilities of the top management team is oversight of the firm, also known as ...
corporate governance
Tyrell is a manager. He assigns a task to one of his subordinates. Tyrell is...
delegating
Because it involves getting work done through others, ____ is perhaps the most fundamental feature of management.
delegation
What word refers to assigning tasks to a subordinate?
delegation
Departmentalization that groups units around products, customers, or geographic regions refers to a(n) ___ organization.
divisional
Fran's Follies is a nationwide party-supply company. The company is grouped into west coast, central, and east coast regions. Each region is self contained in that each region has its own marketing department, human resources department, and so on. Fran's Follies is a(n) ____ organization.
divisional
Creating slack resources basically means that...
extra resources are made available to all units in case they need them "in a pinch"
True or false: Boards made up of strong, independent outsiders are more likely to make big mistakes.
false
Gabriela is a manager with a staff of 20 employees. Gabriela gives assignments to her employees, and the employees must follow her orders. Gabriela has...
formal position authority
What is generally the primary means of running an organization, which is exemplified by orders that a boss gives to a lower-level employee to carry out?
formal position authority
An organization with departmentalization according to specialized activities, such as production, marketing, or human resources, is called (a) ___ organization.
functional
In a ___ ______ organization, departments are specialized and grouped according to business functions and the skills they require.
functional
In a ______ organization, departments are specialized and grouped according to business functions and the skills they require.
functional
The authority levels of the organizational pyramid are commonly called the organization's ____.
hierarchy
The biggest advantage of the matrix form is in its ___.
high degree of flexibility
Oscar, the CEO of an international Internet security company, seeks input from his top management team and from lower levels of the company about the direction the company should take. By doing this, what is Oscar building?
high-involvement organization
Kota has the same job title and duties as many others in his group, but everyone goes to him if they need help with their computers or any technical issues. Kota has ...
informal authority
When top executives of ABC corporation sit on the ABC corporation's board of directors, they are called ...
inside directors
Capitalizing on the intellect and experience of the organization's human assets to increase collaboration and effectiveness is referred to as...
knowledge management
What units deal directly with the organization's primary goods and services by making things, selling things, or providing customer service?
line departments
Which organizational structure features dual reporting relationships in which some managers report to two superiors?
matrix
A collection of independent, mostly single-function firms that collaborate to produce a good or service is called a ___ organization.
network
What depicts the positions in the firm (reporting structure) and the way they are arranged (division of labor)?
organization chart
In private business enterprises, the ____ has ultimate authority over the organization.
owner
When Lori has been assigned to handle the registration at a conference but is not able to make decisions regarding this task, it means that she has been given ___ for this particular task.
responsibility
A common problem in a hierarchy is for people to have more ______ than ______.
responsibility authority
Mary has five employees who report directly to her. This number of employees is known as her...
span of control
Which term refers to the number of people who report to an individual manager?
span of control
What constrains actions and integrates various units by regulating what people do?
standardization
What establishes common operating procedures that become routine and remain in place over time?
standardization
Large corporations have boards of directors that are elected by...
stockholders
Creating self-contained ______ refers to changing from a functional organization to a product or project organization and giving each unit the resources it needs.
tasks
The authority vested in the board of directors is assigned to...
the CEO
Who are the owners of a corporation?
the stockholders
