Chapter 8 Test

A force field analysis is an idea-generating activity conducted in a group setting to enhance the creative potential of any group trying to solve a problem.

False

Leaders in the second quadrant of the credibility matrix are most likely people who have joined the company from an entirely different industry.

False

Which of the following statements is true about force field analysis?

It is used as a tool for identifying the key elements affecting a problem situation.

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

They have a high level of trust and a high level of expertise.

In a procedure called nominal group technique (NGT), group members write down their ideas on individual slips of paper, which are later transferred to a whiteboard or flipchart for the entire group to work with.

True

Which of the following is a key developmental objective of leaders in the second quadrant of the credibility matrix

building relationships with co-workers

The degree to which someone tells others something and ensures that they understand what was said is called

communication effectiveness.

Stress has only negative implications on an individual's health and work.

false

A way to maximize the benefits of a meeting is to

pick a time and place as convenient as possible for all participants.

In a systems view of communication, identify the immediate next step after "expression."

reception

Which of the following would most likely result from too much stress?

reduced job performance

A particularly destructive form of incongruent verbal and nonverbal signals is sarcasm.

true

A technique for increasing diversity and creativity in problem-solving groups involves the use of the four preference dimensions of the Myers-Briggs Type Indicator (MBTI).

true

Informal, personal communication is enhanced when leaders communicate across their desks to followers.

true

Leaders are likely to encourage creativity in their organizations by delegating authority and empowering followers to take risks.

true

Meetings should only be called if the potential benefits outweigh the costs.

true

Which of the following would be best for managing stress?

using progressive muscle relaxation techniques

In the context of choosing an appropriate context and medium, oral communication is ideal when

when communication is two-way

Which of the following statements is most likely true about defensiveness?

It occurs when someone feels threatened.