Chapter 9

Relying on special knowledge, information, facts, and rational argument with the likely outcome of compliance with reasonable commitment describes which type of strategy?

Force-coercion strategy Expert-normative strategy Shared power strategy *Rational persuasion strategy

Identify a primary characteristic of reverse innovation.

It supports sustainability by creating ways to reduce the carbon footprint of an organization or its products. *It takes products and services developed in emerging markets and finds ways to use them elsewhere. It creates products or services that become so widely used that they largely replace prior practices and competitors. It is a type of business innovation driven by a social conscience.

If ABC, Inc. is focusing on a major and comprehensive redirection of the company, it is called a(n) ___________ change.

innovative planned incremental *transformational

Process innovation _________.

is how managers think innovatively helps commercialize innovations has a negative effect on improvement *results in a better way of doing things

Gene pursues creative and innovative ways to solve social problems. Hence, we can say that Gene participates in __________.

social responsibility green innovation *social entrepreneurship commercializing innovation

Which of the following statements is NOT true about organizational culture?

*It describes the structure of an organization. It represents the way of doing things in an organization. It represents the personality of an organization. It is a system of shared beliefs and values.

Which of the following strategies engages people in a collaborative process of identifying values, assumptions, and goals from which support for change will naturally emerge?

*Shared power strategy Force-coercion strategy Political maneuvering strategy Rational persuasion strategy

At Callaway Golf, which of the following would NOT be a part of the observable culture

*The organizational beliefs The absence of executive parking spaces The layout of the offices The way people dress

One test of value-based management would be to assess whether the core values are understood by all members.

*True False

According to Lewin, which of the following steps prepares a system for change?

*Unfreezing Freezing Refreezing Thawing

Change programs have a better chance for success if ________.

*top management builds commitments within the workforce change is incremental rather than transformational top management exercises patience while employees take their time getting on board change is transformational rather than incremental

__________ is the enemy of innovation.

Creativity Experimentation *Bureaucracy Imagination

Which of the following terms refers to the practices that create meaning and shared community among employees?

Employee manipulation Bureaucratic control *Workplace spirituality Functional management

__________ makes continual adjustments as changes are being implemented.

Transactional change Incremental change Transformational change *Improvisational change

Research finds that if a company employs the right people, a strong corporate culture will happen on its own.

True *False

Using robots to improve manufacturing efficiency is an example of product innovation.

True *False

Andrew Youn started the One Acre Fund which provides small loans to Kenya's poor families to help them "grow their way out of poverty." This is an example of ________.

commercializing innovation product innovation green innovation *social entrepreneurship

The senior managers of West Corp. do not have private offices or parking spaces. This is an example of the organization's __________.

employee training corporate policy *observable culture performance appraisal

A leader must do all of the following in order to lead transformational change EXCEPT:

empower others to move change forward. create and communicate a change vision. *order and hope that the change is implemented. establish a sense of urgency for change.

At ABC Manufacturing, the process of turning ideas into products and methods that can increase profits would be called __________.

virtual processing organizational development transformational change *business model innovation