Chapter 9

When managers delegate work, three transfers occur The three transfers are responsibility , authority, and ____.

Accountability

Which of the following is not one of the core job characteristics in the job characteristics model? (JCM)

Client relationships

An advantage of ____ is that it broadens workers' skills and increases their

Cross training

____ can be best defined as the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.

Delegation of authority

___Can be best defined as a method of subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

Departmentalization

Which of the following scenarios is an example of matrix departmentalization

InsureClef In., an insurance company, has departments that focus on major commercials and small businesses and also has departments that focus different products that the company offers across its clientele.

____ Is the number, kind, and variety of tasks that individual workers that perform in their jobs.

Job Design

Which of the following is the key difference between line authority and staff authority?

Line authority is the right to command supporting activities of a company, whereas staff authority is the right to advise an activity that contributes directly to creating or selling a company's products.

With ____, most employees report to two bosses.

Matrix departmentalization

The Term ___ can be best defined as the collection of activities that transform inputs into outputs that customers value.

Organizational Process

Functional departmentalization can most accurately be defined as :

Organizing work and workers into separate units responsible for particular business operations or areas of expertise.

____ can be best defined as fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed

Reengineering

____ can be best defined as solving problems by consistently applying the same rules, procedures, and processes.

Standardization

Which of the following statements about mechanistic organizations in true?

They work best in stable, unchanging business environments.

A(n)___ Is defined as a small number of people with complementary skills who hold

Work Team

Organizational authority is traditionally characterized by ____.

chain of command

A company makes acrylic and latex gloves. It sells gloves to labs, factories, tech equipment companies, and cleaning services. The workers at the company are organized to better satisfy the needs of each of its target markets. As such, the company most likely uses ____.

customer departmentalization

The primary disadvantage of geographic departmentalization is

duplication of resources

The term ____ can be best defined as a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact and capable of self-determination.

empowerment

Disadvantages of ____ include difficulty in cross-departmental coordination, slow decision making, and managers and workers with narrow experience and expertise.

functional departmentalization

The job design approach associated with ___ involves increasing the number of different tasks that a worker performs within one particular gives workers the authority and control to make meaningful about their work.

job enrichment

A(n) ____can be best defined as an activity that contributes directly to creating or selling a company's products.

line function

A(n)____ is an organization that is characterized by specialized jobs and responsibility; precisely defined, unchanging roles; and a rigid command based on centralized authority and vertical communication.

mechanistic organization

The three types of task interdependence are:

pooled, sequential, and reciprocal.

The primary disadvantage of customer departmentalization is

that it leads to duplication of resources

Which of the following approaches to job redesign entails more than simply providing variety in job tasks?

the job characteristics model

The chain of command can be best defined as the:

vertical line of authority that clarifies who reports to whom throughout an organization