Chapter 9 Smartbook

Permanent dismissal for cause

Firing

incentives

Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers.

defensive

People tend to become ______ when they feel attacked or threatened during feedback, a stance that can lead to shutting down or trying to prove that the feedback giver is wrong.

objective

Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals.

an objective appraisal

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes ______.

1. Assessment 2. Objectives 3. Selection 4. Implementation 5. Evaluation

Rank the steps of the learning and development process in order, placing the first step at the top and the last step at the bottom.

discrimination

Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace _________ .

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Research shows that performance declines by about ______% after an individual receives feedback.

Fair Labor Standards Act

Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.

incentives

Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.

performance appraisal

A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback.

union

A labor ______ is an organization of employees formed to protect and advance members' interests by bargaining with management over job-related issues.

- Assessment of performance - Performance feedback

A performance appraisal is likely to contain which two of the following types of information?

grievance

According to his union contract, James is supposed to work no more than eight hours of overtime each week. For the past four weeks, he has had to work 12 hours of overtime. He has decided to file a complaint that his agreement has been violated. This complaint is known as a _____.

Workers must pay equivalent of union dues, but are not required to join the union.

Agency shop

demoted

An employee may be ________, or moved downward to a job with lower responsibilities and pay, if he or she performs poorly for an extended period.

sideways

An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility.

Workers may choose to join or not join a union.

Open shop

Downsizing

Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?

recruiting

As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.

Discipline

Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action?

Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans

Benefits

Employers may hire only workers who are already in the union.

Closed shop

base pay

Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job.

laid off

Don was temporarily dismissed from his company because sales are slow. When the situation improves at the company, he will likely be brought back as an employee. This is an example of being _____.

Permanent dismissal, often related to a company-wide reorganization

Downsizing

labor union

Hourly workers at Brite Electroplating have joined an organization to protect their interests by bargaining with management over job-related issues. This organization is a(n) _____.

- Employee benefits - Working conditions - Employee compensation - Job security

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

validity

If employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias.

reliability.

If research shows that a particular test measures the same thing consistently, the test has high:

Evaluation

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

Assessment

In which step of the learning and development process does the employer determine the needs or skill gaps in employees that need to be improved?

Inducements to attract and retain top performers or induce employees to be more productive

Incentives

benefits

Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____.

base pay

Jorge is a customer service associate in an upscale supermarket. The monetary payment he receives in exchange for performing his job is referred to as _______.

performance

Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management.

promotion

Last week Jordan's boss told him he was moving him from sales team manager to the director of sales. This career move represents a _____.

Temporary dismissal from an organization, likely due to economic conditions

Layoff

Let me show you a trick that will save you some time and effort.

Myra notices that one of her employees has been wasting time and resources by performing a task incorrectly. Which statement is the most effective form of feedback?

benefits

Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.

human resource (HR)

Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in ______ management.

ratification

The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called

performance management

The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____.

human

The economic or productive potential of employee knowledge, experience, and actions is referred to as ______ capital.

authorization cards

The first step in the unionization process is to have workers sign _______ which designate a certain union as the workers' bargaining agent.

- Policies - Procedures - Culture - Politics

The process of employee socialization is designed to familiarize new employees with what aspects of the organization?

recruiting

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.

collective bargaining

The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.

collective bargaining

The process through which the union and management negotiate pay, benefits and other work terms is _____.

compensation

The three elements of _____ include wages and salaries, incentives, and benefits.

Workers must join the union within a specific time after being hired.

Union shop

Monetary payments to employees in exchange for doing their jobs

Wages or salary

High-performance work system (HPWS)

What approach to strategic HRM deploys bundles of internally consistent HR practices to improve employee ability, motivation, and opportunities across the entire organization?

1. it can eliminate good workers too 2. it can negatively impact performance 3.they are less applicable to modern work It creates legal risk due to the perception of bias. It results in reduced employee performance.

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

- Improves employee motivation and opportunities - Enhances the performance of all employees systematically - Focuses on collective levels of human and social capital

What are the characteristics of a high-performance work system approach to HRM?

Let the speaker finish and ask questions afterward.

What is the best method to avoid becoming defensive when receiving feedback?

- Reject the feedback - Explain the feedback away

What is the human brain wired to do after receiving negative feedback?

It encourages managers to reward top performers and discipline poor performers.

What is the intended benefit of the forced ranking approach to performance appraisal?

Onboarding

What process is designed to help new employees become familiar with their jobs and organizations?

The organization's vision and strategic plan

What should a human resources manager focus on when determining an organization's long-term staffing needs?

achieve the firm's strategic objectives

When a firm's approach to human resources is designed to drive the company's overall performance, employees are being used to ______.

human capital

When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions, the organization is viewing them as ______.

- Get the employee's input. - Make themselves available for further questions or feedback.

When crafting a solution to a problem during a performance appraisal, what should employers do?

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When workers attempt to organize, they first must get other workers in their organization to sign authorization cards which designate a specific union as the workers' bargaining agent. However, the union cannot ask the employer for official recognition until at least _____% of workers have signed authorization cards.

Closed shop

Which form of workplace labor agreement is now considered illegal?

Fair Labor Standards Act

Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?

Civil Rights Act of 1964

Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission?

Occupational Safety and Health Act (OSHA)

Which legislative act was passed to ensure safe and healthy working conditions for employees?

- Religion - Skin color - Gender

Which of the following are not legal as the basis for hiring and promotion decisions?

- To solve employee problems, such as personal differences with a boss - To solve organizational problems by using their skills at another location - To broaden their experience in being assigned to a different position - To retain their interest and motivation by being presented with a new challenge

Which of the following are typical reasons for which employees might be transferred?

Shop steward

Which of the following initially handles a grievance filed by an employee?

Equal Employment Opportunity (EEO) Commission

Which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws?

OSH Act

Which of these requires organizations to provide employees with nonhazardous working conditions?

- Nondiscrimination - Fairness

Which two of the following are concerns that a manager should consider when an employee is promoted?

Human resource

______ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.