chapter checks
All of the following are steps in the process for analyzing an ethical issue except: Select one: A.assigning responsibility. B.identifying the stakeholders. C.identifying the options you can reasonably take. D.identifying and clearly describing the facts. E.identifying the potential consequences of your options.
A
Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates which of the following strategies? Select one: A.Low-cost leadership B.Marketing effectiveness C.Focusing on market niche D.Strengthening supplier intimacy E.Developing synergies
A
Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials? Select one: A.Digital Millennium Copyright Act B.Privacy Act C.Freedom of Information Act D.Electronic Communications Privacy Act E.Computer Software Copyright Act
A
Which of the following types of system enables management to make better decisions regarding their suppliers? Select one: A.SCM B.TPS C.KMS D.ERP E.MIS
A
Which of the following types of system would you use to manage relationships with your customers? Select one: A.CRM B.MIS C.CLE D.CLU E.KMS
A
Converting raw data into a more meaningful form is called: Select one: A.capturing. B.processing. C.organizing. D.feedback. E.analysis.
B
Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered: Select one: A.organizational adjustments. B.strategic transitions. C.systems alterations. D.business goal transitions. E.sociotechnical transitions.
B
The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage. Select one: A.competitive forces B.value chain C.bargaining power D.new entrant E.rivalry
B
The four major competitive strategies are: Select one: A.low-cost leadership, substitute products and services, customers; and suppliers. B.low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. C.new market entrants, substitute products and services, customers, and suppliers. D.low-cost leadership, new market entrants, product differentiation, and focus on market niche. E.customers, suppliers, new market entrants, and substitute products.
B
Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format? Select one: A.HTML B.The World Wide Web C.E-mail D.An extranet E.FTP
B
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. Select one: A.CTO B.CSO C.CKO D.CPO E.CEO
C
Which of the following is an example of raw data from an automobile manufacturer? Select one: A.An average of 120 Subarus sold daily in New York in 2017 B.1,200 Subaru Outbacks sold during the first quarter 2017 in New York C.One Subaru Outback sold July 27, 20176 in Mohegan Lake, New York for $24,000 D.Annual sales of Subaru Outbacks increased 5.3 percent E.An average sale price of $25,500 for all Subaru Outbacks sold during July 2017 in Mohegan Lake, New York
C
You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? Select one: A.TPS B.TPS with DSS capabilities C.TPS with MIS capabilities D.TPS with ESS capabilities E.DSS with MIS capabilities
C
How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2017? Select one: A.About $100 million B.About $1 billion C.About $100 billion D.About $1 trillion E.About $10 trillion
D
Order fulfillment involves all of the following business processes except: Select one: A.checking the customer's credit. B.assembling the product. C.submitting the order. D.making customers aware of the product. E.shipping the product.
D
Which of the following is not true about the changes to EU data protection rules enacted in the GDPR? Select one: A.The new rules require Internet companies to obtain explicit consent from consumers for the use of their personal data. B.The new rules require Internet companies to delete information at the user's request. C.The new rules require Internet companies to retain information only as long as absolutely necessary. D.The new rules do not allow consumers to have their data removed from company servers. E.The new rules strengthen the right to be forgotten.
D
Which of the following is the key business objective behind the technologies implemented by PCL Construction, as discussed in the chapter-opening case? Select one: A.Higher customer satisfaction levels B.Survival C.Improved employee morale D.Reduced delays in document management E.Reduced cost of supplies
D
A(n) ________ is an activity for which a firm is a world-class leader. Select one: A.expertise area B.competitive advantage C.growth driver D.efficiency E.core competency
E
All of the following are capabilities of enterprise social networking tools except: Select one: A.the ability to set up member profiles. B.the ability to share, store, and manage content. C.the ability to establish groups and team workspaces. D.tagging and social bookmarking. E.supply chain management.
E
The GDPR created a ________ framework in order to enable U.S. businesses to legally use personal data from EU countries. Select one: A.COPPA B.P3P C.PGP D.FIP E.safe harbor
E
When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as: Select one: A.switching costs. B.network costs. C.procurement. D.agency costs. E.transaction costs.
E
Which of the following forms of protection of intellectual property requires that the property be the subject of a nondisclosure agreement? Select one: A.Copyright B.Patent C.All forms of intellectual property protection D.Trademark E.Trade secret
E
Which of the following may lead to competitive advantage?1. New products, services, and business models;2. Charging less for superior products;3. Responding to customers in real time Select one: A.1 only B.1 and 2 C.2 and 3 D.1 and 3 E.1, 2, and 3
E
Which of the following were involved in what has been called the patent trial of the century? Select one: A.Apple and Microsoft B.Apple and Hewlett-Packard C.Microsoft and Symantec D.Microsoft and Facebook E.Apple and Samsung
E
A DSS is most commonly used by the executive management level of an organization. Select one: True False
F
A machine bureaucracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals. Select one: True False
F
An SCM is considered to be an intraorganizational system because it manages information that flows between different companies. Select one: True False
F
Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources. Select one: True False
F
Data is information that has been shaped into a form that is meaningful to human beings. Select one: True False
F
Identifying the stakeholders-people who have a vested interest in the outcome of the decision-is the last step in analyzing an ethical issue. Select one: True False
F
Information systems literacy focuses primarily on knowledge of information technology. Select one: True False
F
Knowledge workers make long-range strategic decisions about products and services. Select one: True False
F
Mintzberg's classification identifies five forces in an industry's environment that affect the strategic position of a firm. Select one: True False
F
Most transaction processing systems use sophisticated mathematical models or statistical techniques. Select one: True False
F
Research has shown that a majority of firms are able to align their information technology with their business goals. Select one: True False
F
The competitive forces model cannot be used to analyze modern digital firms which face new competitive forces that are not true of traditional firms. Select one: True False
F
There is little variation in returns on IT investment across firms. Select one: True False
F
Which of the following forms of protection of intellectual property requires that the property be the subject of a nondisclosure agreement? Select one: A.Copyright B.Patent C.All forms of intellectual property protection D.Trademark E.Trade secret
F
A DSS uses internal information as well as information from external sources. Select one: True False
T
A Facebook user's visit to a website can be tracked even if they do not click a Like button. Select one: True False
T
A TPS is an information system that keeps track of all of the daily routine transactions of a business. Select one: True False
T
A firm that invests in a strong IS development team is making an investment in organizational complementary assets. Select one: True False
T
According to the network economics perspective, the more people offering products on eBay's site, the greater the value of the site to all who use it. Select one: True False
T
All organizations have bedrock, unquestioned assumptions that define their goals and products. Select one: True False
T
Any intellectual work product that isn't based on public knowledge can be classed as a trade secret. Select one: True False
T
Customers are one of the competitive forces that affect an organization's ability to compete. Select one: True False
T
European countries do not allow businesses to use personally identifiable information without consumers' prior consent. Select one: True False
T
Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage. Select one: True False
T
Identifying customers is a business process handled by the marketing function. Select one: True False
T
Information technology (IT) consists of all hardware and software that a firm needs to use in order to achieve its business objectives. Select one: True False
T
Intranets link different systems and networks within a firm. Select one: True False
T
Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware. Select one: True False
T
Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance. Select one: True False
T
Most Internet businesses do very little to protect the privacy of their customers. Select one: True False
T
One example of a business process is shipping a product to a customer.
T
Smart products are an example of the Internet of Things. Select one: True False
T
Some experts believe that exposure to computers reduces intelligence and cognitive abilities. Select one: True False
T
The key elements of an organization are its structure, business processes, politics, culture, and people. Select one: True False
T
The term business ecosystem describes the loosely coupled but interdependent networks of suppliers, distributors, outsourcing firms, transportation service firms, and technology manufacturers. Select one: True False
T
Websites are not required to honor web browsers' Do Not Track settings. Select one: True False
T
