Chapter Quizzes (1-4)

All of the following are FTC privacy guidelines except:

Firms should limit the length of time that any personal data is stored to six months or less. A) consumers should be able to review and contest the accuracy and completeness of data collected about them in a timely, inexpensive process. B) firms should limit the length of time that any personal data is stored to six months or less. C) firms should increase the transparency of their data collection. D) firms should build products and services that protect privacy. E) firms should require consumer consent and provide clear options to opt out of data collection.

Which of the following statements about disruptive technologies is not true?

Firms that invent disruptive technologies as first movers always become market leaders. A) Disruptive technologies may be substitute products that perform better than other products currently being produced. B) Disruptive technologies may put entire industries out of business. C) Disruptive technologies radically change the business landscape and environment. D) Disruptive technologies may sometimes simply extend the marketplace. E) Firms that invent disruptive technologies as first movers always become market leaders.

You have been hired by an international architectural firm, with offices in Singapore, Paris, and Mumbai. The firm would like architects and draftspeople from different teams to be able to collaborate efficiently. How will you determine what the best collaboration tools are for their needs?

First of all I would try and talk with employees there to get a good idea of what problems they are having when trying to currently communicate and collabrate. Then I would look for different solutions and weigh the varying costs and time to implement. After that I would recommend the product I think would work best for them and start the process of introducing it to management and getting them on board first.

Which of the following is an example of a divisionalized bureaucracy?

Fortune 500 firm A) Startup firm B) Midsize manufacturer C) Fortune 500 firm D) University E) Consulting firm

All of the following exemplify the new face of e-commerce in the twenty-first century except:

GE A) Tumblr B) GE C) Apple Music D) Facebook E) Netflix

Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed?

HIPAA A) HIPAA B) Freedom of Information Act C) Gramm-Leach-Bliley Act D) Privacy Protection Act E) COPPA

What is the most important benefit of an enterprise application?

Helping businesses become more flexible and productive by enabling business functions and departments to share information and coordinate their business processes more closely A) Enabling managers to make better decisions B) Enabling the creation of business intelligence C) Enabling cost-effective e-business processes D) Helping businesses become more flexible and productive by enabling business functions and departments to share information and coordinate their business processes more closely E) Providing answers to nonroutine questions

A man steals from a grocery store in order to feed his starving family. Which of the following best expresses the utilitarian principle in evaluating this situation?

His action is acceptable, because the higher social value is the survival of the family. A) His action is acceptable, because the higher social value is the survival of the family. B) His action is acceptable, because the grocer suffers the least harm. C) His action is wrong, because the grocery store owner is harmed. D) His action is wrong, because the man would not want the grocer to steal from him. E) His action is wrong, because if everyone were to do this, the concept of personal property is defeated.

Why is it difficult for firms to sustain a competitive advantage?

I believe it is difficult for firms to sustain a competitive advantage because they are not the only ones trying to get the advantage. Rival firms are also trying to innovate and gain those same customers on their side. Resources can shift and change and the economy can also be in a better or worse situation. Many things are out of your control as a firm and sometimes that can affect your competitive advantage.

Why is the building of a house an appropriate analogy for the building of an information system?

If the foundation is not solid then you have nothing to build on and it will crumble. A good info system is so important to the whole of company and the "house" working.

Verizon Corporation uses a web-based digital dashboard to provide managers with real-time information in order to:

Improve decision making A) create supplier intimacy. B) create customer intimacy. C) improve employee morale. D) comply with regulations. E) improve decision making.

Which of the following is not an expression of a superior return on the investment in an information system?

Increase in firm transaction costs A) Increase in revenue B) Superior long-term strategic positioning of the firm C) Increase in the firm's stock market value D) Increase in firm transaction costs E) Increase in productivity

As discussed in the chapter-opening case, AWM Smart Shelf can help brands and retailers achieve which of the following?

Increased customer intimacy A) Improved employee morale B) Increased supplier intimacy C) Survival D) Increased customer intimacy E) Development of new products

In network economics, the value of a commercial software vendor's software products:

Increases as more people use them. A) decreases as more people use them. B) increases as more people use them. C) is unrelated to the number of people that use them. D) increases due to higher marginal gain in output. E) decreases according to the law of diminishing returns.

All of the following describe the effects of globalization except:

Increases in Transaction costs A) increased ability to find low-cost suppliers. B) increases in transaction costs. C) ability to reliably obtain price and quality information worldwide. D) ability of firms to replicate their business models in multiple countries without having to redesign expensive fixed-cost information systems infrastructure. E) significant decreases in operating costs.

Which of the following statements about organizations is not true?

Informal groups tend to be more stable in terms of longevity and routineness than organizations. A) An organization is a stable, formal social structure that takes resources from the environment and processes them to produce outputs. B) Informal groups tend to be more stable in terms of longevity and routineness than organizations. C) An organization is a formal, legal entity with internal rules and procedures that must abide by laws. D) An organization is a collection of rights, privileges, obligations, and responsibilities delicately balanced over a period of time through conflict and conflict resolution. E) An organization is a collection of people and other social elements.

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's

Information technology (IT) infrastructure A) culture. B) networked environment. C) information technology (IT) infrastructure. D) information system. E) data management environment.

Which of the following statements information technology's impact on business firms is not true?

Information technology helps firms reduce environmental scanning. A) Information technology helps reduce transaction costs. B) Information technology helps firms reduce environmental scanning. C) Information technology helps firms lower the cost of market participation. D) Information technology helps reduce internal management costs. E) Information technology helps reduce agency costs.

Which of the following is a primary drawback to the "do anything anywhere" computing environment?

It blurs the traditional boundaries between work and family time. A) It creates a digital divide. B) It leads to employees being paid less for the total amount of work performed. C) It blurs the traditional boundaries between work and family time. D) It makes work environments less pleasant. E) It centralizes power at corporate headquarters.

Which of the following is not a feature of the General Data Protection Regulation (GDPR)?

It prevents firms from using cookies. A) It applies to all firms doing business in the EU. B) It creates a single EU privacy policy. C) Its protections of the privacy rights of EU citizens apply worldwide, regardless of where processing of the data takes places. D) It imposes fines on companies for violating the regulation up to 4 percent of a firm's global revenue. E) It prevents firms from using cookies.

Which of the following systems would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?

KMS A) TPS B) CRM C) MIS D) An extranet E) KMS

A colleague at work takes small amounts of office supplies for her own personal use, saying that this is a tiny loss to the company. You tell her that if everyone were to take office supplies, then the loss would no longer be minimal. Your rationale expresses which of the following ethical principles?

Kant's Categorical Imperative A) The slippery-slope rule B) Kant's Categorical Imperative C) The no-free-lunch rule D) The Golden Rule E) The Risk Aversion Principle

Describe the role that management plays in an organization. What role can information technology play in helping managers?

Management is the key to having a successful organization. If the top mangement is not on board the rest of the team also will not be. When there is strong leaders the others will follow. Info systems can help managers save time and be more organized.

Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors.

Market niche A) market niche B) low-cost leadership C) mass customization D) process efficiency E) product differentiation

The ability to offer individually tailored products or services using the same production resources as bulk production is known as:

Mass customization A) mass customization. B) niche customization. C) micromarketing. D) micro customization. E) mass marketing.

What is NORA and how does it work?

NORA stands for nonobvious relationship awareness. It is a technology thatcan find obscure hidden connections between people or other entities by analyzing information from many different sources to correlate relationships.

Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following?

Operational efficiency A) Competitive advantage B) Customer intimacy C) Operational efficiency D) Survival E) The development of new products and services

In the ________ model of informed consent, personal information cannot be collected until the consumer specifically agrees that his or her data can be collected.

Opt-in A) opt-out B) P3P C) opt-in D) PGP E) safe harbor

The U.S. CAN-SPAM Act:

Requires commercial email senders to identify themselves. A) requires commercial email senders to identify themselves. B) has dramatically cut down spamming. C) makes it difficult for recipients to remove their names from email lists. D) makes spamming illegal. E) does not outlaw the use of fake return addresses.

________ means that you accept the potential costs and obligations for the decisions you make.

Responsibility A) Responsibility B) Duty C) Accountability D) Liability E) Due process

Which of the following runs an antipiracy hotline for individuals to report piracy activities?

SIIA A) WIPO B) NAI C) DMCA D) SIIA E) FCC

In a hierarchical business organization, the upper level consists of:

Senior management A) senior management. B) knowledge workers. C) service workers. D) data workers. E) scientists.

Which of the following systems integrates supplier, manufacturer, distributor, and customer logistics processes?

Supply chain management system A) Supply chain management system B) Reverse logistics system C) Collaborative distribution system D) Enterprise planning system E) Transaction processing system

________ are responsible for translating business problems and requirements into information requirements and systems.

Systems analysts A) End users B) Systems analysts C) Information systems managers D) Programmers E) Database specialists

Why has the Internet made competitive rivalry more intense?

The Internet has made it possible for firms to reach so many more people! The range of people that can now be reached as increased significantly. To compete for all those new people that are available to reach now through the Internet makes the market more competitive and harder to win. There are so many new ways to advertise and get people to see and buy what you are selling. Because no matter the business, everyone is selling something and they want you to buy from them, not the competitor! Figuring out the Internet side of things can be complicated and the need to be on every online platform can be exhausting.

Which of the following can typically access a firm's intranet?

The firm's employees A) The firm's suppliers B) The firm's customers C) The general public D) The firm's outside contractors E) The firm's employees

What percent of Facebook's users access the service from mobile phones and tablets?

98 percent A) 98 percent B) 93 percent C) 90 percent D) 100 percent E) 95 percent

Walmart's continuous replenishment system is an example of a firm using information systems to:

Achieve low-cost leadership A) simplify the industry value chain. B) strengthen ties to its customers. C) focus on market niche. D) develop synergies. E) achieve low-cost leadership.

Which of the following is an example of synergy in business?

Bank of America acquiring Countrywide Financial Corporation to reach a large pool of new customers. A) Walmart's order entry and inventory management system to coordinate with suppliers B) Amazon's use of the Internet to sell books C) Netflix combining traditional video rental with online video subscriptions D) Bank of America acquiring Countrywide Financial Corporation to reach a large pool of new customers E) Nike's use of technology to improve its product offerings

Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history.

Behavioral targeting A) behavioral targeting B) intelligent agents C) NORA D) FIP principles E) Web bugs

Define business process. What might be a business process used at a hospital?

Business processes refer to the set of logically related tasks and behaviorsthat organizations develop over time to produce specific business results andthe unique manner in which these activities are organized and coordinated. Business process at a hositpal is doing the paperwork with the office staff when you first arrive before you can get any help.

A firm's ________ is responsible for enterprise-wide governance and utilization of information to maximize the value the organization can realize from its data.

CDO A) database administrator B) CSO C) CKO D) CIO E) CDO

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

CKO A) CKO B) CPO C) CEO D) CSO E) CTO

All of the following are new technology-related innovations in MIS except:

Co-creation of business value A) IoT. B) the mobile digital platform. C) cloud computing. D) co-creation of business value. E) big data.

Which of the following is not a principal cause of poor system performance?

Computer abuse A) Poor input data quality B) Hardware failures C) Computer abuse D) Facility failures E) Software bugs

A(n) ________ is an activity for which a firm is a world-class leader.

Core compentency A) growth driver B) expertise area C) core competency D) efficiency E) competitive advantage

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of an organization's members is called its:

Culture A) business process. B) mission. C) culture. D) environment. E) atmosphere.

Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

DSS A) KMS B) MIS C) DSS D) TPS E) SCM

Which of the following systems would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

DSS A) TPS B) ESS C) DSS D) MIS E) CRM

Which of the following systems incorporates data from external events as well as summarized information from internal business intelligence systems?

ESS A) MIS B) DSS C) ESS D) TPS E) SCM

All of the following are examples of environmental actors in an information system except:

Employees A) employees. B) competitors. C) suppliers. D) customers. E) regulatory agencies.

Which of the following systems is designed to automate business processes across the firm, spanning functional areas and organizational levels?

Enterprise applications A) CRM B) Enterprise applications C) SCM D) MIS E) DSS

CVS refers to:

Eyestrain related to computer display screen use. A) wrist injuries brought about by incorrect hand position when using a keyboard. B) a business practice that attempts to evaluate the intangible values of computer systems. C) carpal vision syndrome. D) eyestrain related to computer display screen use. E) a type of antivirus protection software.

A business process must be tied to just one specific functional area.

False

A machine bureaucracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals.

False

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

False

Due process is a feature of political systems and allows individuals to recover damages done to them by others.

False

In 2019, the supply of applicants far exceeded the number of job openings in information systems and technologies.

False

Knowledge workers make long-range strategic decisions about products and services.

False

Managers rely on TPS for nonroutine decision making.

False

Middle managers make long-range strategic decisions about the firm's products and services.

False

The law of diminishing returns only applies to digital products.

False

How do collaborative business culture and business processes differ from "command-and-control" firms?

The names of each of these types of firms kinda defines it's self. But in my own words, a "command and control" firm has leadership that makes all the big important decision and those in the middle or in the lower positions don't have much of a say at all. With collaborative business culture, management encourages employees, no matter their station, to share their ideas and thoughts with the company and they are more involved with the process of important decision making. Teams are rewarded for working together unlike the command and control firms, they tend to be more "me focused".

________ allows an organization to collect personal information without the user's explicit consent.

The opt-out model A) The opt-out model B) The opt-in model C) FIP principles D) P3P E) A safe harbor

All of the following are factors in U.S. federal sentencing guidelines with respect to business executives except:

The use of technology to commit the crime. A) the failure to cooperate with prosecutors. B) the presence of a conspiracy to prevent discovery of the crime. C) the use of technology to commit the crime. D) the monetary value of the crime. E) the use of structured financial transactions to hide the crime.

What analytical framework helps understand and evaluate the benefits and uses of collaboration tools?

Time/space matrix A) Cost/use matrix B) Task/time matrix C) Space/cost matrix D) Time/space matrix E) Time/cost matrix

All of the following are examples of business intelligence systems except a system that:

Tracks the flows of materials in a factory. A) compares total annual sales figures for specific products to planned targets. B) tracks the flows of materials in a factory. C) addresses nonroutine decisions. D) summarizes and reports on a company's basic operations. E) focuses on problems that are unique and rapidly changing.

Which of the following statements about trademarks is not true?

Trademark laws are designed solely to protect consumers. A) Trademarks are the marks, symbols, and images used to distinguish products in the marketplace. B) Trademark infringement occurs when a firm dilutes the value of another firm's marks by weakening the connection between a mark and the product. C) Trademark infringement occurs when a firm copies the marks of a competing firm. D) Trademark laws are designed solely to protect consumers. E) Trademark dilution is a concern because it can create confusion in the marketplace.

A company's competitive advantages ultimately translate into higher stock market valuations than its competitors.

True

According to the network economics perspective, the more people offering products on eBay's site, the greater the value of the site to all who use it.

True

Advertising networks such as Microsoft Advertising, Yahoo, and Google's Marketing Platform are capable of tracking personal browsing behavior across thousands of websites.

True

Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.

True

IT governance refers to the overall decision-making that guides the IT strategy of a firm.

True

Mass customization offers individually tailored products or services using the same resources as mass production.

True

Most Internet businesses do very little to protect the privacy of their customers.

True

The term industry sets refers to collections of industries that provide related services and products that deliver value to the customer.

True

The ________ model identifies specific, critical leverage points where a firm can use information technology most effectively to enhance its competitive position.

Value chain A) virtual company B) Mintzberg classification C) value chain D) competitive forces E) business ecosystem

A(n) ________ is a collection of independent firms that use information technology to coordinate their value chains to collectively produce a product or service for a market.

Value web A) Virtual web B) Value chain C) Support web D) Consortium E) Value web

All of the following are examples of challenges that required companies to create information systems as a necessity of doing business except:

Walmart's development of Retail Link. A) the passage of the Toxic Substances Control Act. B) the passage of the Dodd-Frank Wall Street Reform and Consumer Protection Act. C) Citibank's development of an ATM network. D) the passage of the Sarbanes-Oxley Act. E) Walmart's development of Retail Link.

How does a company's use of information systems affect its corporate strategies? Provide an example.

When a company using info systems effectively they can become interdependent with its ability to implement corporate strategies and achieve their goals. It will also help them be more competitive and successful. An example could be UPS who by improving their informational systems is also improving their company and starting to reach their goals.