Chapter Three Quiz
Russ, a senior manager in an engineering firm, strongly believes that a manager decides his organization's future and has a plaque on his wall that reads, "I am the master of my fate." What view of management does this reflect?
omnipotent
The shared social knowledge within an organization regarding the values, traditions, and principles of its employees is referred to as its ________.
organizational culture
Which of the following best illustrates a company with a strong organizational culture?
Organizational goals and values are clear and widely accepted.
In a survey of senior executives, over half said that the most important driver of innovation for companies was ________.
a supportive corporate culture
Which of the following components of the external environment includes factors such as business cycle stages, interest rates, and inflation?
economic
Which of the following groups would be considered to be an internal stakeholder of an organization?
employees
The degree of change and complexity in an organization's environment is referred to as ________.
environmental uncertainty
Lockheed Martin's slogan is, "We never forget who we're working for." This is an example of how the company uses _______ to reinforce its organizational culture.
language
Target refers to its customers as "guests" and its employees as "team members." This is an example of how the company uses ________ to reinforce its organizational culture.
language
No one at Zappos has private offices. Instead of cubicles, they have a free-flowing layout that they believe encourages collaboration. This is an example of how Zappos is using ________ to build organizational culture.
material artifacts and symbols
The ________ view of management asserts that managers are directly responsible for the success and/or failure of an organization
omnipotent
At Mary Kay Cosmetics, an annual awards ceremony is held where beauty consultants are dressed glamorously and received awards for sales goal achievements.. What element of organizational culture does this represent?
rituals
Zappos has a monthly ceremony in which it recognizes a member of its development content team with a "Super Awesome Description Award." This is an example of which element of organizational culture?
rituals
The orientation program at a software company consists of a full-day session in which new employees are introduced to the company, its products, and its policies, and are assigned a senior employee who serves as their mentor. This process of helping new employees learn about and adapt to the organization's culture is known as ________.
socialization
Which of the following is LEAST likely a key component of an organization's culture?
socialization
Teresa is conducting market research to assess the feasibility of introducing a new product. She wants to determine the values, attitudes, lifestyles, and tastes of the target market. Which component of the external environment is Teresa assessing?
sociocultural
According to the ________ view of management, managers have limited control and influence over the organization's success or failure.
symbolic
Sansio's motto is, "Think customer first." Based on this motto, what kind of organizational culture is the company fostering?
Customer-responsive culture
Which of the following generational cohorts is referred to as the iGeneration?
Post-millennials
SAP's motto is, "Your customers expect your entire operation to revolve around them." Based on this motto, what type of culture does SAP have?
Customer-responsive culture
In order to tailor a political candidate's message to the constituency in a particular area, her staff investigates the area's general age, race, gender, income, and family composition. What aspect of the external environment is the staff investigating?
Demographic
Which of the following examines the number of components in an organization's environment and the extent of the organization's knowledge about those components?
Environmental complexity
A New York City advertising firm hands out a "Heroic Failure" award to employees whose ad campaigns were epic failures. The award is intended to foster creativity by banishing the fear of failure. Based on this, what kind of culture does the organization have?
Innovative culture
At Aspen Electronics, the parking spots nearest the front door are reserved for the "Employee of the Month." Which aspect of organizational culture does this represent?
Material artifacts and symbols
Which of the following is a true statement about the anticipated diversity of the workforce over the next 10 years?
The percentage of Hispanic-Americans in the population and the workforce is expected to increase