Chapter Three Quiz

​Russ, a senior manager in an engineering​ firm, strongly believes that a manager decides his​ organization's future and has a plaque on his wall that​ reads, "I am the master of my​ fate." What view of management does this​ reflect?

omnipotent

The shared social knowledge within an organization regarding the​ values, traditions, and principles of its employees is referred to as its​ ________.

organizational culture

Which of the following best illustrates a company with a strong organizational​ culture?

Organizational goals and values are clear and widely accepted.

In a survey of senior​ executives, over half said that the most important driver of innovation for companies was​ ________.

a supportive corporate culture

Which of the following components of the external environment includes factors such as business cycle​ stages, interest​ rates, and​ inflation?

economic

Which of the following groups would be considered to be an internal stakeholder of an​ organization?

employees

The degree of change and complexity in an​ organization's environment is referred to as​ ________.

environmental uncertainty

Lockheed​ Martin's slogan​ is, "We never forget who​ we're working​ for." This is an example of how the company uses​ _______ to reinforce its organizational culture.

language

Target refers to its customers as​ "guests" and its employees as​ "team members." This is an example of how the company uses​ ________ to reinforce its organizational culture.

language

No one at Zappos has private offices. Instead of​ cubicles, they have a​ free-flowing layout that they believe encourages collaboration. This is an example of how Zappos is using​ ________ to build organizational culture.

material artifacts and symbols

The​ ________ view of management asserts that managers are directly responsible for the success​ and/or failure of an organization

omnipotent

At Mary Kay​ Cosmetics, an annual awards ceremony is held where beauty consultants are dressed glamorously and received awards for sales goal achievements.. What element of organizational culture does this​ represent?

rituals

Zappos has a monthly ceremony in which it recognizes a member of its development content team with a​ "Super Awesome Description​ Award." This is an example of which element of organizational​ culture?

rituals

The orientation program at a software company consists of a​ full-day session in which new employees are introduced to the​ company, its​ products, and its​ policies, and are assigned a senior employee who serves as their mentor. This process of helping new employees learn about and adapt to the​ organization's culture is known as​ ________.

socialization

Which of the following is LEAST likely a key component of an​ organization's culture?

socialization

Teresa is conducting market research to assess the feasibility of introducing a new product. She wants to determine the​ values, attitudes,​ lifestyles, and tastes of the target market. Which component of the external environment is Teresa​ assessing?

sociocultural

According to the​ ________ view of​ management, managers have limited control and influence over the​ organization's success or failure.

symbolic

Sansio's motto​ is, "Think customer​ first." Based on this​ motto, what kind of organizational culture is the company​ fostering?

​Customer-responsive culture

Which of the following generational cohorts is referred to as the​ iGeneration?

​Post-millennials

SAP's motto​ is, "Your customers expect your entire operation to revolve around​ them." Based on this​ motto, what type of culture does SAP​ have?

Customer-responsive culture

In order to tailor a political​ candidate's message to the constituency in a particular​ area, her staff investigates the​ area's general​ age, race,​ gender, income, and family composition. What aspect of the external environment is the staff​ investigating?

Demographic

Which of the following examines the number of components in an​ organization's environment and the extent of the​ organization's knowledge about those​ components?

Environmental complexity

A New York City advertising firm hands out a​ "Heroic Failure" award to employees whose ad campaigns were epic failures. The award is intended to foster creativity by banishing the fear of failure. Based on​ this, what kind of culture does the organization​ have?

Innovative culture

At Aspen​ Electronics, the parking spots nearest the front door are reserved for the​ "Employee of the​ Month." Which aspect of organizational culture does this​ represent?

Material artifacts and symbols

Which of the following is a true statement about the anticipated diversity of the workforce over the next 10​ years?

The percentage of​ Hispanic-Americans in the population and the workforce is expected to increase