Chp. 4 SmartBook

______ satisfaction refers to how employees feel about their employer's policies regarding changes in job titles and responsibilities. A) Coworker B) Pay C) Promotion D) Supervision

C) Promotion

According to the job characteristics theory, a college professor who is required by her department chairperson to use a certain textbook, follow a detailed syllabus, and administer a mandatory number of tests within a course is likely to have low A) feedback B) identity C) autonomy D) variety

C) autonomy

Employees' feelings about their fellow employees, including whether they are smart, responsible, helpful, fun, and interesting, is known as ______ satisfaction. A) pay B) supervision C) coworker D) promotion

C) coworker

Leilana would best be described as a go-getter. She seems to have an inner drive to always excel, to continue to learn and master new skills, and to continually advance within the company. According to the job characteristics theory, this reflects Leilana's A) autonomy B) emotional labor C) growth need strength D) emotional contagion

C) growth need strength

According to the job characteristics theory, which of the following factors can serve as moderators that influence the strength of the relationship between job characteristics and job satisfaction? (Multiple Answers) A) emotional intelligence B) emotional labor C) knowledge and skill D) growth need strength

C) knowledge and skill & D) growth need strength

Tyler has applied for several higher-level jobs in his company, but they have always hired someone from outside of the company. He feels his chances for advancement within the company are slim, and now he has a low level of ______ satisfaction. A) coworker B) pay C) promotion D) social

C) promotion

Which psychological state reflects the degree to which employees feel they are key drivers of the quality of the unit's work? A) growth need strength B) meaningfulness of work C) responsibility for outcomes D) knowledge of results

C) responsibility for outcomes

Of the five job facets identified by the value-percept theory, which three have the highest correlation with job satisfaction? (Multiple Answers) A) promotion B) pay C) supervision D) work itself E) coworker

C) supervision & D) work itself & E) coworker

According to the value-percept theory, employees establish their level of pay satisfaction partly on A) the cost of health insurance coverage B) their potential for advancement C) the pay of similar coworkers D) idealized job performance

C) the pay of similar coworkers

Dawn's boss gave her a complicated report to finish by the end of the day. As a result, Dawn became angry and dissatisfied with her job and her boss in particular. This is an example of the ______ theory. A) emotional contagion B) job characteristics C) value-percept D) affective events

D) affective events

Research suggests that job satisfaction is strongly correlated with affective commitment. This means that employees who are satisfied with their job A) have a stronger cost-based need to remain with the organization B) engage more frequently in citizenship behaviors C) have low levels of continuance commitment D) are more likely to want to stay with the organization

D) are more likely to want to stay with the organization

Which method of assessing employees' job satisfaction is thought to be the most accurate and effective? A) interview B) controlled experiment C) focus group D) attitude survey

D) attitude survey

A high level of ______ directly contributes to the psychological state known as responsibility for outcomes, according to the job characteristics theory. A) identity B) variety C) significance D) autonomy

D) autonomy

Recent studies demonstrate that job satisfaction is A) staying the same B) no longer affecting job performance C) increasing D) declining

D) declining

Tyrone works at the front desk of a large hotel and often deals with travelers who are tired and irritated, so he must frequently mask his own irritation and "put on a happy face." This is an example of A) an intense positive mood B) emotional evaluation C) cognitive dissonance D) emotional labor

D) emotional labor

The degree to which carrying out the activities required by the job provides employees with clear information about how well they're performing is called A) autonomy B) identity C) significance D) feedback

D) feedback

According to the job characteristics theory, a tailor who measures a client for a custom-made suit, selects the fabric, cuts and sews the suit, and alters it to precisely fit the client would have high A) significance B) belongingness C) autonomy D) identity

D) identity

Jaycee is an interior designer who designs spaces for small business clients. He loves being able to "see" his ideas and concepts come to life as a functional and well-designed workplace. This would best describe which job characteristic? A) variety B) status C) autonomy D) identity

D) identity

A pleasurable emotional state that results from appraising your job or job experiences is referred to as A) job enrichment B) emotional labor C) activation D) job satisfaction

D) job satisfaction

The extent to which employees are aware of the outcome of their work is called A) meaningfulness of work B) growth need strength C) responsibility for outcomes D) knowledge of results

D) knowledge of results

Siddhara earns $70,000 a year, which is the amount she wishes to earn. Her title is assistant manager, but she would like to be supervising manager. Her boss offers her a raise but no change in job title, which disappoints Siddhara and leaves her feeling somewhat dissatisfied with her job. This is an example of A) organizational commitment B) job characteristics theory C) value fulfillment D) value-percept theory

D) value-percept theory.

According to the job characteristics theory, the degree to which a job requires an employee to complete a number of different activities involving several different skills and talents is known as A) identity B) significance C) autonomy D) variety

D) variety

True or false: According to research, there is a strong correlation between job satisfaction and continuance commitment.

False

True or false: Moods are extreme in intensity.

False

The ______ theory states that workplace occurrences that can generate reactions can go on to influence work attitudes and behaviors. A) affective events B) value-percept C) job characteristics D) motivator-hygiene

A) affective events

Which of the following workplace satisfaction facets are measured by the Job Descriptive Index? (Multiple Answers) A) coworker satisfaction B) emotional satisfaction C) promotion satisfaction D) pay satisfaction

A) coworker satisfaction & C) promotion satisfaction & D) pay satisfaction

Which of the following would likely be characterized as negative emotions? (Multiple Answers) A) guilt B) pride C) anger D) disgust

A) guilt & C) anger & D) disgust

Which theory identifies certain job characteristics that produce high levels of the three psychological states that make work more satisfying? A) job characteristics theory B) job descriptive index theory C) value-percept theory D) affective events theory

A) job characteristics theory

Positive emotions would likely include which of the following? (Multiple Answers) A) relief B) pride C) anxiety D) compassion

A) relief & B) pride & D) compassion

Asked to describe what was most meaningful about his job at the Red Cross, phlebotomist Kenji answered, "I make a difference every day to people's lives within our community." This is an example of which element of the job characteristics theory? A) significance B) autonomy C) feedback D) identity

A) significance

According to the job characteristics theory, the best source of ongoing feedback on task performance comes from A) the work itself B) coworkers or peers C) upper management D) the employee's supervisor

A) the work itself

The ______ theory argues that job satisfaction depends on whether you feel that your job supplies the things that you value. A) value-percept B) job characteristics C) job satisfaction D) life satisfaction

A) value-percept

"I'm so bored on this job I could scream," Annette complained. "Every day, it's the same thing, day in and day out. I could do this job in my sleep." According to the job characteristics theory, Annette is likely deficient in which of the core job characteristics? A) variety B) significance C) identity D) autonomy

A) variety

"My boss doesn't know the first thing about managing people," Barry complains. "She couldn't lead a two-car funeral." Based on this, it can be assumed that Barry has a low level of ______ satisfaction. A) social B) supervisor C) coworker D) promotion

B) supervisor

Which of the following is the best description of emotional labor? A) a set of abilities to perceive, express, and regulate emotions in oneself and others B) the need to manage emotions to complete job duties successfully C) emotional attachment to and identification with the organization D) positive or negative expectations one person has toward another in situations involving risk

B) the need to manage emotions to complete job duties successfully

Employees' feelings about their actual duties and tasks on the job are part of the facet known as A) social satisfaction B) satisfaction with the work itself C) psychological satisfaction D) compensation satisfaction

B) satisfaction with the work itself

Which core job characteristic refers to the degree to which the job affects or impacts the organization and/or society? A) variety B) significance C) autonomy D) identity

B) significance

Employees' feelings about their boss, including whether the boss is competent, polite, and a good communicator, is referred to as ______ satisfaction. A) social B) supervision C) promotion D) equity

B) supervision

According to the job characteristics theory, the degree to which the job provides an employee with freedom, independence, and discretion to perform the work is referred to as A) feedback B) autonomy C) identity D) significance

B) autonomy

"We're like family here," Martika says of the people in her department. "I don't just work with these people -- they're my friends." Based on this, it can be assumed that Martika has a high level of ______ satisfaction. A) supervision B) coworker C) extrinsic D) pay

B) coworker

Tameka has just learned that a prospective customer she's been working on for months has placed a large order with her company. She thrusts her fist into the air jubilantly and yells, "Yes!" Tameka is experiencing a(n) A) attitude. B) emotion. C) impression. D) mood.

B) emotion.

According to affective events theory, affective events can trigger ______, which can influence fluctuations in satisfaction levels and also trigger spontaneous behaviors. A) autonomy B) emotions C) moods D) flow

B) emotions

States of feeling that are relatively mild, last for a while, and are not explicitly directed at or caused by someone or something are referred to as A) emotions B) moods C) values D) attitudes

B) moods

Employees' feelings about their salary, including whether it's as much as they deserve and sufficient for both normal expenses and luxury items, is referred to as ______ satisfaction. A) status B) pay C) social D) promotion

B) pay