chp1,2,3,4,5 quizes

"Individual differences" is a narrow category only used to describe the "Big Five" personality attributes.

False

The potential to understand, connect with, and effectively work with others is ______ intelligence.

Interpersonal

Attitudes have three components: affective, cognitive, and behavioral.

True

People with an external locus of control generally earn lower salaries than those with an internal locus of control.

True

Research has found that some aspects of an individual's disposition are significantly associated with some aspects of job satisfaction, such as having autonomy or receipt of rewards

True

The potential to learn and use spoken and written languages is known as linguistic intelligence.

True

Gina says, "I can type 70 words per minute with no errors." She is expressing

a high self-efficacy.

People with __________ often see the causes of events in their lives as due to luck or other environmental factors.

an external locus of control

A person who ___________ is relatively unconstrained by situational forces and effects environmental change.

has a proactive personality

Regarding the relative importance of personal and technical skills, which of the following is true? They remain equal and do not change throughout careers. Technical skills are more important regardless of job level. Personal skills are more important regardless of job level. Technical skills become more important as job level increases. Personal skills become more important as job level increases.

personal skills become more important as job level increases

A problem is a gap between an actual and a desired situation.

true

________ is the extent to which an individual identifies with an organization and commits to its goals.

Organizational commitment

Donna works as a project manager for a major consumer products firm. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. Janice's beliefs represent a(n)

Psychological contract

A manager should use Schwartz's model to understand employees and assign them tasks that are consistent with their values.

True

People with very high levels of emotional stability __________ than people with moderate emotional stability.

end to perform fewer OCBs

Spatial intelligence is likely to be most valuable to a

fighter pilot

Luke is a nurse at Trinity Hospital. Luke is very collegial, and always asks his colleagues and supervisor for advice, especially for feedback on his job performance. Based on the self-assessment, Luke would score high on which job crafting dimension?

seeking resources

Job satisfaction is not a unitary concept; a person may be satisfied with one aspect of his or her job and dissatisfied with one or more other aspects.

true

Results published by the Association of American Colleges and Universities show business leaders generally find new employees to be deficiently prepared for their success in business

true

Situations and people are both dynamic—they change.

true

The "organizing framework" for understanding and applying OB is based on the systems approach

true

Unethical behavior erodes trust, and also negatively affects cooperation in organizations.

true

Jorge is hiring a new call center manager. He is looking for someone with at least an undergraduate degree and two years of supervisory experience. Based on the self-assessment, which diversity dimension are these requirements based on?

external

Our tendency to overlook the unethical behavior of another when it's in our interest to remain ignorant is called "the slippery slope."

false

Larry, a new lawyer at Dewey, Dewey, and Dewey, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Larry starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of ill-conceived goals. Correct motivated blindness. Incorrect indirect blindness. the slippery slope. overvaluing outcomes.

ill-conceived goals

The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) _______ factor. person Incorrect individual Correct situation group/team level organizational level

individual

Which of the following is the most fixed of a person's individual differences?

intelligence

The perspective that states that behavior is a function of interdependent person and situation factors is called the ______ perspective. interactional Correct ethical problem-solving Incorrect contingency individualistic

interactional

Which of the following is not one of the basic dimensions of the Big Five personality dimensions?

locus of control

The final step of the 3-Step Approach of the Organizing Framework is identify the OB concepts. define the problem. make recommendations. Correct build a consensus. delegate the problem.

making recommendations

______ programs help employees to integrate, assimilate, and transition to new jobs.

onboarding

Which of the following is not a soft skill? active listening operations problem solving decision making critical thinking

operation

Cognitive dissonance is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.

True

Increasing the autonomy of a person's job is one effective way to increase that person's self-efficacy.

True

One cause of the increase in intelligence observed in developed countries is better nutrition.

True

Paula believes that management should have personal loyalty to employees, and provide sympathetic help with personal problems. It does not matter to her if the work she does is dull and repetitive, as long as her working conditions are good. The self-assessment provided the results of a survey conducted of 1,000 employees ranking what outcomes they want from work. Based on what you know about Paula, her expected outcomes from work are not aligned with the survey results.

True

People program themselves for success or failure by enacting their self-efficacy expectations.

True

You are unlikely to say anything to someone smoking in the nonsmoking section of a restaurant if you have no intention of confronting the smoker. Your intention reflects the __________ component of your attitude toward people smoking in restaurants.

behavioral

The commonsense approach is about knowing which OB tools to use and under what circumstances.

false

The interactional perspective states that behavior is a function of individual, group, and organizational factors

false

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs? Multiple Choice resolving solving dissolving Correct ignoring avoiding

dissolving

Roger, a manager, knows that one of his employees values conformity and tradition. Roger should assign the employee to a job that includes

high respect, commitment, and acceptance

_______ occurs when we hold others less accountable for unethical behavior when it's carried out through third parties. Ill-conceived goals Motivated blindness Indirect blindness Correct The slippery slope Incorrect Overvaluing outcomes

indirect blindness

Core self-evaluations represent a broad personality trait comprised of all of the following except

interpersonal intelligence.

Which of the following is not an element of emotional intelligence?

intrapersonal intelligence

Personal attitudes affect _______ via ______.

behaviors; intentions

Which of the following is Step 1 in the three steps of the applied approach to problem solving? identify potential causes using OB concepts and theories make recommendations and (if appropriate) take action find a systematic process for closing a gap in knowledge define the problem Correct determine whether the issue is a lack of hard versus soft skills

define the problem

The four skills most desired by employers are critical thinking, technical expertise, problem solving and financial management.

false

Alanna, a hard-working and productive employee, quit because she couldn't get along with Roger, her new boss. All the other employees agreed and were also looking for new jobs. This would be diagnosed as a(n) _____ level problem. individual group Correct organizational Incorrect interactional situation

group

Which of the following contributes least to employee engagement in North America? the organization's reputation recognition communication Incorrect pay Correct career opportunities

pay

Nick is the Director of Human Resources at International Intelligence Systems. Nick is trying to address the needs of non-managerial employees at the organization and is narrowing down what outcomes motivate employees in general. Based on the self-assessment, which of the following outcomes should be the highest priority for Nick to focus on?

provide employees with interesting work

According to the diversity dimensions in the self-assessment, age falls under internal dimensions. If managers at Orbit Company had a hard time motivating and maintaining their aging workforce, which of the following initiatives should they not consider?

provide older employees with less challenging work assignments

The _____ model suggests that managers should monitor employees' perceptions of fairness.

equity

A manager who displays independence of thought, action, and feelings is demonstrating Schwartz's value of conservation.

False

Intelligence cannot be modified or altered

False

Job involvement represents the extent to which an individual is personally involved with his or her work role. This has nothing to do with job satisfaction.

False

Job satisfaction has a negative association with OCB and a positive relationship with CWB

False

Managers can have great impact on fixed individual differences.

False

Organizational commitment exists to the degree that the person is satisfied with his or her job.

False

Research has shown that despite the assumption many managers make, proactivity is unrelated to work performance.

False

Sadia is a customer service specialist at Savings Bank. Sadia is always looking for more challenging work. She asks the branch manager for more tasks if she completes her work, and is always trying to see what else she can do at the branch so the team can make their quarterly sales numbers. Based on the self-assessment, Sadia would score high on the seeking resources dimension of job crafting

False

Values tend to vary across generations because they are influenced by events in childhood and youth. For example, some parents lived through the Depression, and this experience led them to be risk takers in terms of their investments

False

Schwartz's model suggests that values are important but have no direct effect on motivation. values may conflict with each other. Correct values are unstable. values are formed when we are in our early adulthood. we are always aware of our values and how they influence us.

values may conflict with each other.