CIS 3100 Chap 6 to Final

Which of the following are specific recommendations to achieve enterprise system success? A) Evolve the implementation B) Allow employees to BYOD C) Take a multidisciplinary approach to implementations D) Thoroughly train users

A, C & D

Which of the following is NOT a traditional functional area of a​ business?

Advertising

__________ is ERP software designed to operate according to industry-standard business processes, and vendors offer many industry-specific versions that have already been customized for particular industries based on best practices.

Best practices-based software

You and Frank examine the data you've collected. You discover that two main groups of people are buying healthy-food cookbooks: parents of small children and the elderly. What kind of unsupervised data mining technique are you and Frank engaged in?

Cluster analysis

Components to support accounting, financial reporting, performance management, and corporate governance.

Financial Management

Alexandria has recently begun using social media, and Frank asks you what kind of business information would help him run the store more profitably and efficiently. What do you suggest?

Find out what books Alexandria customers are buying and recommend other books based on common buyer interests.

Components to support employee recruitment, assignment tracking, performance reviews, payroll, and regulatory requirements

Human Resource Management

Which of the following is true of the vanilla version of an enterprise system?

If it does not support a certain business process, the company may require a customized version.

Which of the following statements is true of an enterprise system?

Its central information repository makes information access easier.

Which of the following is the primary reason why enterprise system implementations fail?

Lack of top-level management support

Frank asks you what the next step is now that you have acquired some data and you tell him that you need to analyze whether the automated system for referring books to customers based on their buying history is resulting in increased sales. You create a data chart. Based on this chart, do you think your recommendation program is increasing sales?

No

Frank then asks you to perform further analysis of Alexandria customers. You tell him that you can set up a system of dynamic reports that allow him to drill down into the data, perform basic arithmetic computations, and compare such things as the age of the buyer to the target age group of the book to examine what each customer buys and who the books are probably for, such as parents buying books for small children. What type of reporting application should you use?

OLAP analysis

Components to simplify, standardize, and automate business processes related to inbound and outbound logistics, product development, manufacturing, and sales and service

Operations Management

Which of the following is an ERP core component?

Operations Management

__________ software is written by third-party vendors for the needs of many different users and organizations, supporting standardized, repetitive tasks such as word processing, payroll processing, or preparing taxes.

Packaged

Frank explains a hypothesis he holds: that people in their 20s and men age 50 and older are most likely to buy science fiction. Frank shows you a sketch of a pie chart he made to model his hypothesis and he asks you to use this hypothesis to decide which customers should receive updates of new science fiction releases. What kind of analysis are you and Frank engaged in?

Regression analysis

According to​ Samir's explanation to​ Ryan, which of the following statements about data marts is NOT​ true?

They are larger than data warehouses.

Which of the following is a trend of legacy systems?

They are typically either fast approaching or beyond the end of their useful lives within an organization.

Which of the following is true of ERP extended components?

They support the primary external activities of an organization.

Frank asks you to find out how customers choose which book to buy. You suggest that you could examine how customers are affected by the email recommendations that the social media sends out. Frank says that he thinks you should also include personal recommendations from Alexandria staff, where the book is placed in the store, what the cover looks like, if the customer has read books by the same or similar authors, if the book is hardback or paperback, and what the atmosphere inside the store is at the time (e.g., quiet, loud, an event going on, etc.) If you follow his recommendations, what problem will you most likely face?

Too much data

You realize that as the first step in the business information process, you have to decide how you will acquire the data needed to support your suggestion to Frank. How will you acquire this specific data?

Track customer purchases and create an automated system that provides suggestions by email or Facebook.

When deciding on the type of enterprise resource planning system to adopt, which is a key factor decision makers must consider?

Whether the system meets the business's unique requirements

The primary factor that contributes to enterprise system implementation failure is​ __________.

a lack of​ top-management level support

Although most Alexandria staff are voracious readers, no one has read all of the books sold by Alexandria and most know some areas better than others. Frank wants to be able to share the knowledge Alexandria employees have about books with the customers who need it. What systems might help make this knowledge accessible?

a rich directory and hyper-social knowledge management

__________ is a request executed to retrieve data from a database. a) A query b) A data entry form c) SQL d) A report

a) A query

Which of the following is true of geographic information systems? a) Geographic information systems are systems for creating, storing, analyzing, and managing geographically referenced information. b) Geographic information systems are information systems that are used in navigation applications worldwide. c) Geographic information systems cannot be used to provide real-time data or solve rapidly changing problems. d) Geographic information systems are a collection of mapping tools that provide local geographical information about a city.

a) Geographic information systems are systems for creating, storing, analyzing, and managing geographically referenced information.

Which of the following is true of a database? a) It is a collection of related data organized in a way that facilitates data searches. b) It applies the resources of many computers in a network to a single problem. c) It is a system that interacts with customers and runs a business in real time. d) It is used to analyze information.

a) It is a collection of related data organized in a way that facilitates data searches.

Denise works as a product manager at Deco Industries, a company that manufactures refrigerators. Denise wants to examine the existing sales data to find out how many refrigerators were sold on the West Coast during the month of July and how that number compares with the sales forecast. Which of the following will best suit Denise's purpose? a) Online analytical processing b) Competitive intelligence c) Online transaction processing d) a decision support system

a) Online analytical processing

Which of the following is NOT a key purpose of business​ analytics? a) Provide a detailed picture of the current state of a business. b) Identify trends. c) Build explanatory models. d) Predict business outcomes. e) Understand the data.

a) Provide a detailed picture of the current state of a business.

Which of the following is the programming language most commonly used to interface with RDBMS? a) Structured Query Language (SQL) b) Hypertext Markup Language (HTML) c) Unified Modeling Language (UML) d) Extensible Markup Language (XML)

a) Structured Query Language (SQL)

A data warehouse differs from a data mart in that __________. a) a data warehouse integrates multiple large data bases and other information sources into a single repository b) a data warehouse functions as a smaller, decentralized subset of the data mart c) the users who work with a data warehouse do not have the data management expertise that data mart employees have

a) a data warehouse integrates multiple large data bases and other information sources into a single repository

The purpose of​ a(n) __________ is to store and distribute valuable data from an​ organization's internal information systems and external sources for analysis and querying. a) data warehouse b) data dictionary c) transaction processing system d) master file e) operational system

a) data warehouse

A __________ is software with which you create, store, organize, and retrieve data from a single database or several databases. a) database management system b) data warehouse c) data dictionary d) traditional file system

a) database management system

The purpose of visual analytics is to​ __________. a) extract insight from existing data to help improve decision making b) create predictive models to foresee the future c) provide a tabular representation of data d) enable a computer to replicate human decision making e) build explanatory models to understand relationship

a) extract insight from existing data to help improve decision making

Based on the information in this​ video, which of the following is the most accurate description of a business intelligence​ system?

an information system that processes data Into information containing patterns, relationships, and trends

An advantage that enterprise systems have over standalone applications is the __________.

availability of a single database to store information from multiple sources

Jerome, a data analyst, uses data mining to find groups of similar customers from customer order and demographic data. While using this technique, Jerome finds two very distinct customer groups: One group has an average age of 22 and owns Android phones; the other group has an average age of 45 and owns expensive cars. The analysis also finds that both these groups of customers tend to buy Cougar brand sports shoes. Which of the following techniques has Jerome used to obtain these findings? a) Sequence discovery b) Clustering c) Neural networks d) Classification

b) Clustering

The​ __________ database management system is capable of handling large volumes of unstructured data. a) MySQL b) NoSQL c) ​client-based d) RDBMS e) ​file-based

b) NoSQL

Which of the following is NOT a common purpose of a geographic information​ system? a) Find optimal site locations. b) Replicate an​ expert's judgment. c) Perform competitor analysis. d) Identify optimal product mixes at specific locations. e) Locate target customers.

b) Replicate an​ expert's judgment.

Records of sales transactions are what type of data? a) Unstructured data b) Structured data c) Big data d) Semi-structed data

b) Structured data

​Today, organizations require​ a(n) __________ to monitor and analyze data and business​ processes, adjust business​ processes, and update organizational plans. a) random planning cycle b) continuous planning process c) separate company d) budget plan e) annual strategic plan

b) continuous planning process

An example of a type of unstructured data is​ __________. a) clickstream data from a website b) customer comments posted on a social media site c) sensor readings d) spreadsheets e) transaction data

b) customer comments posted on a social media site

Jabora, an online bookstore, maintains an enterprise-wide data warehouse. To manage its data more efficiently, the data warehouse architects of Jabora create smaller subsets of the data warehouse in which they store highly focused portions of Jabora's data in separate databases for specific populations of users. These subsets can be referred to as __________. a) data models b) data marts c) drill-down reports d) digital dashboards

b) data marts

​A(n) __________ system could be used to determine the specific latitudes and longitudes of professional football stadiums. a) web crawler b) geographic information c) mashup d) eLearning e) content management

b) geographic information

Using a decision support system to determine market share is​ a(n) __________ function. a) finance b) marketing c) human resources d) production e) accounting

b) marketing

A key consideration related to business intelligence​ (BI) is that it focuses on​ __________ data to aid in decision making. a) predictive b) past c) redundant d) future e) aligned

b) past

A key function of RDMBS is the​ __________, which enables users to retrieve data from the database to answer questions. a) table b) query c) form d) data dictionary e) question

b) query

A key challenge of knowledge management systems is to identify and manage​ __________ knowledge assets and make them available to organization members. a) private b) tacit c) textual d) archival e) explicit

b) tacit

A common feature of a decision support system​ (DSS) is to perform​ __________ to examine alternative problem solutions. a) association discovery b) what-if analysis c) competitive intelligence d) correlation analysis e) web content mining

b) what-if analysis

As a business analyst, John has been given the responsibility of predicting the effects of a competitor's new product. He specifically needs the effect it can have on his firm's products. The analysis is for the forthcoming quarter of the year. Which of the following business intelligence systems would best provide the required information? a) An intelligent agent b) An intelligent system c) A decision support system d) A neural network

c) A decision support system

__________ describe(s) data collections that are characterized by huge volume, rapid velocity, and great variety. a) Data marts b) Data warehouses c) Big Data d) Metadata

c) Big Data

Which of the following statements about data marts is NOT​ true? a) Data marts can be targeted to a specific group of end users. b) A data mart is a​ smaller-scope data warehouse. c) Data marts are considerably more expensive to develop than data warehouses. d) Data marts can be implemented on simpler and less expensive hardware compared to data warehouses. e) Data marts are often found in small and​ medium-sized businesses.

c) Data marts are considerably more expensive to develop than data warehouses.

__________ allows expert system rules to be represented using approximations or subjective values in order to handle situations where information about a problem is incomplete. a) Data mining b) An intelligent agent c) Fuzzy logic d) A neural network

c) Fuzzy logic

Sales order processing and reservation systems are examples of what type of a system? a) Data mart b) Data mining c) Operational d) Business Intelligence

c) Operational

Which of the following is a limitation of relational database management systems​ (RDBMS)? a) RDBMS allow for different data types. b) RDBMS allows for inserting data. c) RDBMS are not easily scalable in response to demand variations. d) RDBMS support business processes. e) RDBMS data are stored in tables.

c) RDBMS are not easily scalable in response to demand variations.

To stay ahead of the​ competition, organizations have turned to​ __________, using information systems to gather and analyze data and information from internal and external sources in order to make better business decisions. a) business applications b) websites c) business intelligence d) transaction processing e) e-commerce

c) business intelligence

The purpose of online analytical processing​ (OLAP) is to provide​ __________. a) simple data summaries b) expert decision making c) complex, multidimensional data analyses d) rapid posting of transaction data e) predictive forecasts

c) complex, multidimensional data analyses

​A(n) __________ is also known as an entity instance. a) table b) attribute c) record d) cell e) column

c) record

The component of business intelligence called​ __________ is concerned with the display of complex data relationships using a variety of graphical methods. a) business analytics b) virtualization c) visualization d) critical viewpoint perspective e) information and knowledge discovery

c) visualization

An organization that desires an enterprise system that is exactly tailored to its needs will use a​ __________ system.

custom

The core business process that focuses on​ after-sale activities is​ __________.

customer service

__________ is a type of intelligence gathering that searches for patterns, trends, or rules that are hidden in the data, so as to develop predictive models. a) Data reduction b) Data cleansing c) Data modeling d) Data mining

d) Data mining

​__________ typically​ provide(s) push​ reporting, exception​ reporting, and pull reporting. a) OLAP b) Web crawlers c) Intelligent agents d) Digital dashboards e) Neural networks

d) Digital dashboards

If your data needs exceed traditional RDBMSs and requires​ NoSQL, __________ is considered a popular option. a) Oracle b) MySQL c) SQL Server d) Hadoop e) DB2

d) Hadoop

Which of the following statements is true of relational database management systems (RDBMS)? a) Tables are stored in spreadsheets. b) Data are stored in one large table. c) Tables can only be accessed locally. d) Tables are linked via relationships.

d) Tables are linked via relationships.

__________ delivers a comprehensive and accurate graphical overview of key performance indicators, often using a single screen. a) slicing and dicing b) a drill down report c) a digital dashboard d) a query

d) a digital dashboard

Business intelligence is best defined as the use of information systems to​ __________. a) customize products and services for business customers b) ensure that an​ organization's employees are working effectively c) monitor the actions and strategies of competing businesses d) analyze data and information to improve business decisions e) screen potential employees for minimum skills and qualifications

d) analyze data and information to improve business decisions

The umbrella term for business intelligence (BI) and advanced analytics is called __________. a) database b) entities c) advanced analytics d) business analytics

d) business analytics

The purpose of a key indicator report is to​ __________. a) provide access to greater levels of detail b) highlight situations that fall outside the expected normal range of values c) provide routine information at predefined intervals d) provide a summary of critical information on a regular schedule e) provide answers to unplanned questions

d) provide a summary of critical information on a regular schedule

The outbound logistics core activity is associated with​ __________.

distribution of end products

​__________ algorithms search for hidden patterns in large volumes of data to develop predictive models. a) RDBMS b) OLTP c) E-commerce d) OLAP e) Data mining

e) Data mining

Which of the following is a defined characteristic of Big​ Data? a) Vagueness b) Veracity c) Valuable d) Vastness e) Variety

e) Variety

The purpose of an OLAP cube is to​ __________. a) allow data to be analyzed on a single dimension b) analyze an​ expert's judgment c) record a sales transaction d) facilitate​ e-commerce e) allow data to be analyzed by multiple dimensions

e) allow data to be analyzed by multiple dimensions

The type of data mining that is used to identify items that are frequently purchased together is called​ __________ discovery. a) intersection b) predictive c) class d) sequence e) association

e) association

​A(n) __________ is something you collect data about. a) row b) column c) record d) table e) entity

e) entity

In the context of knowledge​ management, sales data collected within an organization is considered​ __________. a) explicit information b) tacit information c) tacit data d) tacit knowledge e) explicit knowledge

e) explicit knowledge

An intelligent agent that searches for the best price for a particular product on your behalf is termed a​ __________. a) data mining agent b) user agent c) web crawler d) sensing agent e) shopping bot

e) shopping bot

Today, most​ enterprise-wide information systems come in the form of​ __________ systems.

enterprise resource planning

Organizations integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system referred to as a(n) __________.

enterprise resource planning system

​A(n) __________ is a suite of business applications that allows companies to integrate information across operations on a​ company-wide basis.

enterprise-wide information system

Standalone applications __________.

focus on the specific needs of individual departments and are typically not designed to communicate with other systems in the organization

In this​ video, Samir describes how business executives use a BI application to drill down to see​ _____ data, which is the detail in the data such as data about a particular store or product.

granular

Based on the information in this​ video, modern business intelligence reporting tools use​ _____ interfaces that display the results of data analysis.

graphical dashboard

The support activity that ensures that employees have the​ hardware, software, and network access required to perform their jobs is​ __________.

infrastructure activities

The core business process in which goods are not manufactured until a sales order is actually received is called​ __________.

make-to order

The __________ is typically used to acquire commodities used in the production of goods stored in warehouses.

make-to-stock process

The __________ entails the processes related to selling goods or services.

order-to-cash process

The processes associated with selling a product or service are referred to as​ __________ processes.

order-to-cash process

In the value chain​ model, all of the following are considered core activities EXCEPT​ __________.

procurement

In this​ video, Samir describes the role of the business intelligence team in three primary activities that include acquiring​ data, analyzing​ data, and​ _____.

publishing results

The core activity of inbound logistics involves​ __________.

receiving and stocking raw​ materials, parts, and products

To achieve success with enterprise​ systems, all the following are important recommendations EXCEPT​ __________.

restricting the involvement of system users

Inbound logistics activities are also known as __________.

supply chain management

A value _________ is accomplished when a company makes an effort to connect their internal value chains.

system

Organizations that build​ internet, intranet,​ extranet, or mobile applications are utilizing the​ __________ support business activity.

technology development

Advantages of ERP systems include all the following EXCEPT​ __________.

the organization must change its business processes to match the software

The set of business activities that add value to the end product is referred to as a​ __________.

value chain

When purchasing goods from​ Amazon.com, which of the following terms refers to the process of creating an​ account, adding items to the shopping​ cart, providing billing and shipping​ information, and submitting the​ order?

​Order-to-cash process

Amazon.com works with external vendors to offer vast amounts of products. Which of the following terms refers to the process of obtaining goods from these​ vendors?

​Procure-to-pay process